Eswatini Revenue Service Adopts Competencybased HR System

Eswatini Revenue Service Adopts Competencybased HR System

The World Customs Organization held a virtual competency-based HRM workshop for the Eswatini Revenue Service to enhance the capabilities of its senior management team and help build an HRM system aligned with corporate strategy. Through competency model construction, recruitment optimization, training enhancement, and performance management improvement, the initiative supports the Eswatini Revenue Service in upgrading its talent strategy. This serves as a valuable reference for other developing countries' tax agencies seeking to modernize their HRM practices and align them with organizational goals.

01/05/2026 Customs Knowledge
Read More
Gabon Customs Adopts Wcobacked HR Modernization Plan

Gabon Customs Adopts Wcobacked HR Modernization Plan

With the support of the World Customs Organization, Gabonese Customs is actively promoting the modernization of its human resource management system, aiming to establish a competency-based modern HRM system. Through evaluating pilot programs, developing HR strategies, strengthening capacity building, and collaborating with the Ministry of Finance, Gabonese Customs is striving to enhance the professional skills and overall work efficiency of its employees, thereby contributing more significantly to national economic development. The reforms focus on building a more skilled and efficient workforce to support the organization's goals.

01/22/2026 Customs Knowledge
Read More
Mozambique Modernizes Tax HR with WCO Assistance

Mozambique Modernizes Tax HR with WCO Assistance

At the invitation of the Mozambique Tax Authority (MRA) and with funding from the CCF-China, the World Customs Organization (WCO) conducted a diagnostic assessment of MRA's Human Resource Management (HRM) system modernization. The aim was to address HR challenges and achieve strategic goals by optimizing the HR framework. The assessment included meetings, interviews, and workshops, culminating in recommendations for improvement submitted to the MRA. The Commissioner General of MRA expressed optimism for future collaboration. This initiative highlights the importance of HR upgrades and customs cooperation for effective capacity building within customs administrations.

01/22/2026 Customs Knowledge
Read More
Gambia Customs Modernizes with Wcos Reform Initiative

Gambia Customs Modernizes with Wcos Reform Initiative

The World Customs Organization (WCO), through the WACAM project, supports the Gambia Revenue Authority (GRA) in implementing a competency-based modern Human Resource Management (HRM) system. This project aims to enhance talent selection, development, and motivation mechanisms within Gambian Customs, thereby improving its efficiency and competitiveness, and injecting new impetus into Gambia's economic development. The project team has finalized key HRM tools and received training in communication and change management.

01/07/2026 Customs Knowledge
Read More
Barbados Customs Enhances Efficiency with HR Management Reform

Barbados Customs Enhances Efficiency with HR Management Reform

The Barbados Customs and Excise Department (BCED) is undergoing a competency-based HRM reform in collaboration with the World Customs Organization (WCO) and the International Monetary Fund (IMF). Aiming to enhance operational efficiency, revenue collection, and stakeholder engagement, BCED is committed to modernizing its talent management practices. This involves developing a competency framework, job catalog, and exploring the establishment of an internal HRM department. By strengthening its human resources, BCED seeks to contribute more effectively to economic development.

01/22/2026 Customs Knowledge
Read More
WCO Backs Palestinian Customs Modernization Efforts

WCO Backs Palestinian Customs Modernization Efforts

The World Customs Organization (WCO) is assisting Palestine Customs in modernizing its Human Resource Management (HRM) through a workshop held in Tunis. This support focuses on building a competency-based HRM system, including developing a job directory, competency framework, competency dictionary, and job descriptions. WCO experts will provide remote support to ensure the successful implementation of these reforms. The initiative aims to improve the efficiency and international competitiveness of Palestine Customs by strengthening its workforce and aligning HR practices with international standards.

01/05/2026 Customs Knowledge
Read More
Americas Caribbean Pioneer Smart Customs Modernization

Americas Caribbean Pioneer Smart Customs Modernization

The Americas and Caribbean (AMS) region, with WCO support, is actively exploring the application of disruptive technologies like blockchain, IoT, and AI in customs. Through case studies and experience sharing, they are promoting the development of smart customs clearance, contributing to global trade facilitation. The establishment of the CLiKC! regional cooperation platform will further facilitate the sharing of technical expertise and best practices among member countries, fostering innovation and efficiency in customs operations across the region.

12/30/2025 Logistics Industry Insights
Read More
Seychelles Customs Adopts Digital Training Modernization

Seychelles Customs Adopts Digital Training Modernization

With the support of the World Customs Organization (WCO), Seychelles Customs successfully developed and implemented a customized digital training strategy. By introducing blended learning models and e-learning platforms, the professional skills of customs officers and their ability to address modern customs challenges have been effectively enhanced, injecting strong momentum into customs modernization. This case provides valuable lessons for other developing countries, showcasing a practical approach to leveraging digital tools for capacity building and improving customs operations.

12/30/2025 Customs Knowledge
Read More
Mozambique Customs Modernization Backed by WCO

Mozambique Customs Modernization Backed by WCO

The Secretary General of the World Customs Organization visited Mozambique to advance customs modernization and discuss regional customs development. By examining the 'One-Stop' border post, introducing non-intrusive inspection equipment, and strengthening risk management, Mozambique Customs aims to improve clearance efficiency, optimize the trade environment, and contribute to social and environmental protection. This collaboration promises faster clearance times, lower operating costs, and broader market opportunities for businesses.

12/30/2025 Customs Knowledge
Read More
WCO Backs Latin Americacaribbean Trade Modernization

WCO Backs Latin Americacaribbean Trade Modernization

The World Customs Organization (WCO) is supporting the development of a more competitive trade environment in Latin America and the Caribbean through initiatives like the Mercator Program. By adopting global standards, strengthening regional cooperation, implementing data-driven risk management, and collaborating with the Inter-American Development Bank (IDB), the WCO aims to improve customs efficiency in the region. This facilitates integration into global value chains and ultimately contributes to sustainable development.

01/22/2026 Customs Knowledge
Read More