Madagascar Customs Adopts Competencybased HR System

Madagascar Customs Adopts Competencybased HR System

With support from the WCO and UK HMRC, Madagascar Customs is implementing a competency-based modern Human Resource Management system upgrade project. Through expert guidance, tool development, and capacity building, the project aims to build a transparent and efficient HRM system to address challenges and seize opportunities, ultimately improving customs service levels. Progress includes refining the job directory, competency framework, and job descriptions, as well as developing a detailed implementation roadmap. The project is a key step towards modernizing Madagascar Customs' HR practices.

02/12/2026 Customs Knowledge
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Tech and Workforce Focus Reshape Global Supply Chains

Tech and Workforce Focus Reshape Global Supply Chains

The 2024 MHI Annual Industry Report reveals a surge in technology investments within the supply chain, focusing on key technologies like AI, robotics, and IoT. The report emphasizes the importance of both technology enablement and a human-centered approach to build a collaborative supply chain ecosystem. This ecosystem is designed to address market challenges and improve efficiency and resilience. The report highlights the future direction of supply chains: intelligent, automated, transparent, and collaborative, providing valuable insights for businesses navigating the evolving landscape.

02/03/2026 Logistics Industry Insights
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Supply Chains Prioritize Digital Tools Amid Talent Challenges

Supply Chains Prioritize Digital Tools Amid Talent Challenges

The latest MHI and Deloitte report reveals that supply chain leaders are increasing technology investments to build collaborative, human-centric, and technology-driven supply chains. The report emphasizes the importance of both technology enablement and talent development. Technologies like AI, blockchain, and IoT are being leveraged to improve efficiency, while simultaneously focusing on employee skill enhancement and cultural change to address the challenges of digital transformation. This dual approach is crucial for navigating the evolving landscape of modern supply chains.

02/03/2026 Logistics Industry Insights
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Barbados Adopts Peoplecentric Customs Reform with WCO Support

Barbados Adopts Peoplecentric Customs Reform with WCO Support

The WCO is assisting Barbados Customs with reforms to enhance human resource management and build a high-performing customs administration that serves national development. This initiative focuses on modernizing customs practices and strengthening the skills and capabilities of customs officers. Ultimately, the goal is to create a more efficient and effective customs service that contributes significantly to Barbados' economic growth and security. The project aims to improve operational efficiency, reduce trade costs, and enhance border security through targeted training and process improvements.

02/02/2026 Customs Knowledge
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Madagascar Tax Authority Enhances Revenue Via HR Modernization

Madagascar Tax Authority Enhances Revenue Via HR Modernization

The Madagascar Revenue Authority (MRA) is modernizing its human resource management system with the support of the World Customs Organization (WCO). By building a competency-based HR management system and empowering the HR department to become a strategic partner, the MRA aims to improve tax collection efficiency, optimize taxpayer services, and ultimately promote sustainable national economic development. The WCO's continued support will provide strong momentum for the MRA's modernization process. The focus is on developing talent and building capacity within the organization.

02/03/2026 Customs Knowledge
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Amazon Sellers Adapt to AI Tools Like Chatgpt

Amazon Sellers Adapt to AI Tools Like Chatgpt

This article analyzes the potential and limitations of ChatGPT in cross-border e-commerce operations. It highlights its supportive role in areas like listing optimization, product selection analysis, data analysis, and customer service. However, it emphasizes that ChatGPT cannot replace human creativity and judgment. The article underscores the importance of Amazon operators in the AI era enhancing their data analysis and content marketing skills, and focusing on user experience. It encourages embracing AI to co-create the future of e-commerce.

01/04/2026 Logistics Industry Insights
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Eswatini Enhances Trade with Workforce Development

Eswatini Enhances Trade with Workforce Development

Eswatini is enhancing the professionalism of its customs workforce by building a modern, competency-based human resource management system to drive trade facilitation. The World Customs Organization (WCO) provided expert diagnosis and support, and the Eswatini Revenue Authority (SRA) has committed to adopting the principles and developing an implementation plan. This initiative aims to remove trade barriers, improve efficiency, and ultimately promote national economic development. The focus on talent development within the customs administration is crucial for achieving sustainable trade facilitation outcomes.

02/05/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HCM for Talent Management

Lesotho Revenue Authority Upgrades HCM for Talent Management

With the support of the World Customs Organization, the Lesotho Revenue Authority implemented a competency-based human resource management system. This initiative aims to enhance the efficiency of the organization and improve tax collection. The system focuses on developing the skills and knowledge of employees to ensure they are equipped to meet the demands of their roles. By investing in talent development and capacity building, the Lesotho Revenue Authority seeks to strengthen its operations and contribute to the country's economic growth.

02/06/2026 Customs Knowledge
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Googles AI Search Update Favors Original Content

Googles AI Search Update Favors Original Content

Google's search algorithm is undergoing a significant transformation. AI Overview ranking prioritizes user clicks and content quality. Originality, professional depth, and a human-centric perspective are becoming key factors. Creators should focus on delivering genuine value and avoid low-value AI-generated content to gain an advantage in the AI-driven search environment. This shift emphasizes rewarding content that truly resonates with users and provides insightful information, moving away from purely algorithm-optimized pages towards a more user-focused approach.

01/15/2026 Logistics Industry Insights
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WCO Backs Ethiopias Customs Modernization with Talent Assessment

WCO Backs Ethiopias Customs Modernization with Talent Assessment

WCO assists Ethiopian Customs in improving human resource management, promoting modernization. Experts recommend optimizing recruitment, training, and performance evaluation, providing a reference for developing countries. The focus is on building a skilled and motivated workforce to support customs reforms and enhance operational efficiency. This initiative aims to strengthen Ethiopia's capacity to effectively manage its borders and facilitate trade, ultimately contributing to economic growth and regional integration. The recommendations offer practical guidance for other developing countries seeking to modernize their customs administrations.

01/07/2026 Customs Knowledge
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