New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Vanuatus Emae Airport Travel Guide and IATA Code Explained

Vanuatus Emae Airport Travel Guide and IATA Code Explained

This article details the IATA code (EAE) for Mae Airport in Vanuatu, providing essential information such as its geographical coordinates and name. It also explains the significant role of IATA codes in air transport. Furthermore, the article outlines important considerations for tourists planning a trip to Vanuatu, specifically focusing on traveling to Mae Island. The aim is to help readers better plan their journey to this destination, providing useful insights and practical advice for a smoother travel experience.

01/26/2026 Airport Codes
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Deva Airport IATA Code Location and Key Details Explained

Deva Airport IATA Code Location and Key Details Explained

This article provides a detailed interpretation of key identification information for Deva Airport in Romania. The IATA code for Deva Airport is "DVA", and the ICAO code is "LRDV". It also points out potential errors in the latitude and longitude information presented in the original text and offers a brief explanation of "Squawk 18.99". The aim is to provide accurate reference information for relevant professionals. The article highlights the importance of verifying airport codes and geographical coordinates for accuracy.

01/26/2026 Airport Codes
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Global Aviation Leaders Address Postpandemic Resilience at IATA Symposium

Global Aviation Leaders Address Postpandemic Resilience at IATA Symposium

The 8th IATA World Financial Symposium (WFS) focused on "Reshaping Aviation Resilience," exploring how the aviation industry can address challenges in the post-pandemic era. The conference centered around two core themes: airline retail transformation and shaping aviation finance. It brought together industry leaders and financial experts to share insights, providing attendees with an excellent platform to understand industry trends, learn best practices, and build partnerships. The symposium aimed to foster discussions and solutions for a more resilient and financially stable aviation sector.

02/12/2026 Logistics Industry Insights
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Aviation Industry Explores ESG Gains Via Diversity IATA Reports

Aviation Industry Explores ESG Gains Via Diversity IATA Reports

SMBC Aviation Capital won the IATA and AWS Diversity & Inclusion Data Marathon. Their winning solution demonstrated a positive correlation between gender balance in airline management and ESG scores. The team also proposed an 'Aviation Gender Equality Index'. This highlights the potential link between diverse leadership and improved sustainability performance within the aviation sector. The findings suggest that promoting gender equality could contribute to better ESG outcomes for airlines, potentially influencing investment decisions and overall industry sustainability.

02/12/2026 Airlines
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Aviation Industry Adopts IATA Safety Course to Reduce Risks

Aviation Industry Adopts IATA Safety Course to Reduce Risks

The IATA Safety Risk Management course is crucial for enhancing airline operational safety. It covers safety management principles, risk management processes, hazard identification and analysis, risk assessment, safety assurance, and performance monitoring. Through interactive exercises and role-playing, participants will master risk management tools and improve their risk management capabilities. This course is suitable for airline operations managers, safety managers, and others. Upon completion, participants will receive IATA certification. This program equips professionals with the knowledge and skills necessary to proactively manage safety risks within their organizations.

01/20/2026 Logistics Encyclopedia
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IATA Unveils Strategic Partner Meeting Agenda for Industry Insights

IATA Unveils Strategic Partner Meeting Agenda for Industry Insights

The International Air Transport Association (IATA) offers exclusive conference agendas for its strategic partners, covering key areas of the aviation industry. Partners can gain insights into industry trends, establish strategic connections, participate in industry decision-making, and showcase innovative achievements. IATA is committed to strengthening communication and cooperation with its partners to jointly promote the prosperity and development of the aviation industry. This collaboration fosters innovation and helps shape the future of air travel.

01/20/2026 Logistics Industry Insights
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New IATA ONE Record Standard Streamlines Air Cargo Data

New IATA ONE Record Standard Streamlines Air Cargo Data

The IATA ONE Record standard aims to revolutionize air cargo data exchange by establishing a unified data sharing platform, enhancing operational efficiency, improving customer experience, promoting compliance, and fostering innovation. This paper delves into the strategic significance, business cases, compliance requirements, integrated operations, and change management aspects of ONE Record, providing a comprehensive guide for the digital transformation of air cargo. It explores the key benefits and challenges associated with adopting this data standard.

01/20/2026 Logistics Encyclopedia
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IATA Launches Live Animal Logistics Course for Welfare Compliance

IATA Launches Live Animal Logistics Course for Welfare Compliance

The IATA Live Animals Regulations (LAR) course elevates industry standards in the air transportation of live animals. It covers regulations, animal welfare, logistics quality, and risk management. This course helps you achieve IATA certification, enhancing your professional competitiveness in the specialized field of live animal air transport. Gain expertise in ensuring the safe and humane handling and transportation of animals by air, adhering to global standards and best practices. This course is essential for professionals involved in animal transport, logistics, and regulatory compliance.

01/20/2026 Logistics Encyclopedia
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New IATA SMS Framework Aims to Boost Ground Safety

New IATA SMS Framework Aims to Boost Ground Safety

This article provides an in-depth analysis of the core content of the IATA Ground Operations Safety Management System (SMS) Fundamentals course. It aims to help ground handling service providers and related personnel grasp the basic principles and applications of SMS, thereby improving safety management levels in ground operations. The course covers the SMS framework, functions, roles, and employee responsibilities, emphasizing the importance of full participation. The ultimate goal is to build a safe and efficient ground handling operation system.

01/20/2026 Logistics Encyclopedia
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