South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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6 River Systems Automates Vertes Atlanta Ecommerce Hub

6 River Systems Automates Vertes Atlanta Ecommerce Hub

6 River Systems is partnering with Project Verte to enhance fulfillment efficiency at Project Verte's Atlanta distribution center through automation technology. This collaboration aims to improve order processing capabilities, picking efficiency, and reduce operational costs, accelerating the warehouse automation process in the e-commerce industry. The partnership ultimately strives to provide consumers with a better shopping experience by streamlining the fulfillment process and ensuring faster, more accurate order delivery.

02/04/2026 Logistics
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Six Keys to Strengthening Supply Chains with Chinese Suppliers

Six Keys to Strengthening Supply Chains with Chinese Suppliers

When selecting Chinese B2B suppliers, focus on six key dimensions: performance, reputation, communication, logistics, innovation, and brand endorsement. Excellent suppliers provide stable and reliable products and services, reducing cooperation risks and improving supply chain efficiency. This ultimately helps businesses gain a competitive edge in the global market. Prioritizing these aspects ensures a stronger, more dependable partnership, leading to improved operational outcomes and increased opportunities for success in international trade.

02/05/2026 Logistics Industry Insights
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Shanxi and Indonesia Strengthen Ties Via Trade and Tourism

Shanxi and Indonesia Strengthen Ties Via Trade and Tourism

Despite the geographical distance between Shanxi and Indonesia, cooperation in economy, culture, and tourism has built a bridge of communication. The strong strategic partnership between the two countries is reflected in growing trade volume, increasing cultural exchange, and significant potential for tourism cooperation. The collaboration between Shanxi and Indonesia exemplifies how mutual benefits and win-win outcomes can be achieved across vast distances, fostering stronger ties and shared prosperity.

02/05/2026 Logistics Encyclopedia
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Syfan Logistics Enhances Allsource Supplys LTL Delivery Efficiency

Syfan Logistics Enhances Allsource Supplys LTL Delivery Efficiency

Syfan Logistics helped Allsource Supply achieve its 'same-day delivery' promise by optimizing LTL shipping processes, resulting in significant improvements in cost control, efficiency, and customer satisfaction. This strategic partnership demonstrates how streamlined operations, reduced manual handling, and optimized freight can create a competitive advantage in a demanding market. By focusing on efficiency and leveraging optimized logistics, Allsource Supply was able to meet customer demands and improve overall supply chain performance.

01/15/2026 Logistics Industry Insights
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DHL Partners with Emerge to Digitize Spot Market Logistics

DHL Partners with Emerge to Digitize Spot Market Logistics

DHL Supply Chain is collaborating with Emerge to enhance productivity and visibility across the supply chain by integrating Emerge's digital freight marketplace and transportation management system capabilities. This aims to optimize freight procurement processes, providing customers with timely and competitive spot market capacity coverage. The partnership accelerates the digital transformation of the spot market, offering improved efficiency and access to a wider range of freight options for DHL's clients.

01/19/2026 Logistics
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DAT and Fourkites Partner to Improve Freight Tracking

DAT and Fourkites Partner to Improve Freight Tracking

DAT and FourKites have formed a strategic partnership to integrate FourKites' real-time tracking technology into the DAT freight network, enhancing supply chain visibility. This collaboration will provide shippers with more accurate freight tracking information, improve carrier operational efficiency, and drive the freight industry towards digital and intelligent transformation, ultimately increasing customer satisfaction. The integration aims to offer a comprehensive solution for improved transparency and control throughout the shipping process.

01/19/2026 Logistics
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SEKO Logistics Gains Ridgemont Investment for Global Growth

SEKO Logistics Gains Ridgemont Investment for Global Growth

SEKO has secured investment from Ridgemont Equity Partners to accelerate its global expansion and technology upgrades. Greenbriar Equity Group will continue its participation. This investment will enable SEKO to further enhance its logistics capabilities, expand its international presence, and invest in cutting-edge technologies to better serve its customers worldwide. The partnership aims to strengthen SEKO's position as a leading global provider of end-to-end logistics solutions.

01/20/2026 Logistics
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COSCO Investment Boosts Piraeus Port As Mediterranean Hub

COSCO Investment Boosts Piraeus Port As Mediterranean Hub

COSCO Shipping's strategic investment in Greece, particularly the transformation and upgrading of Piraeus Port, has significantly enhanced the port's competitiveness, making it a crucial hub in the Mediterranean. Furthermore, COSCO Shipping has diversified its investments into logistics, tourism, and energy sectors, promoting Sino-Greek trade and China-Europe cooperation, and making a positive contribution to local economic development. This partnership exemplifies mutually beneficial collaboration and strengthens ties between the two nations.

01/26/2026 Port Encyclopedia
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CEVA Logistics Expands Ryder Fleet with 1000 Trailers

CEVA Logistics Expands Ryder Fleet with 1000 Trailers

CEVA Logistics and Ryder are deepening their partnership, adding over a thousand leased trailers to strengthen their domestic ground transportation business in the United States. This move enhances operational efficiency and provides customers with higher-quality, more efficient logistics services through technology enablement and sustainable development initiatives. This collaboration signifies a new trend in the logistics industry, focusing on improved capacity and service offerings within the ground transportation sector.

01/28/2026 Logistics
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