Amazon Adjusts Refund Policy for Lowvalue Items

Amazon Adjusts Refund Policy for Lowvalue Items

Amazon US has launched a new "Refund-Only" policy, allowing refunds for items under $75 in certain situations without requiring returns. This aims to improve the buyer experience but places higher demands on sellers. Sellers need to pay attention to the impact on return rates and commission refund rules. It's crucial to strictly control product quality, optimize product descriptions, and improve customer service to adapt to the changes brought by the new policy. This will help mitigate potential losses and maintain profitability in the long run.

12/30/2025 Logistics
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Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.

01/04/2026 Logistics Industry Insights
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Amazons Video Verification Policy Alarms Seller Groups

Amazons Video Verification Policy Alarms Seller Groups

Amazon video verification issues are resurfacing, leading to frequent account association and fund freezing incidents. Operations of third-party payment platforms are causing a crisis of confidence. Cross-border sellers need to re-evaluate fund security, choose payment institutions with greater influence, diversify fund repatriation, and consider the future development direction of platforms versus independent websites. Compliant operation is the cornerstone of survival in cross-border e-commerce.

01/06/2026 Logistics Industry Insights
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Amazons Storage Policy Changes Strain Seller Profits

Amazons Storage Policy Changes Strain Seller Profits

New Amazon storage policies may introduce storage capacity bidding and monthly IPI score assessments, demanding higher cost control and operational efficiency from sellers. Sellers need to refine operations, diversify strategies, flexibly adjust replenishment plans, and stay informed about official updates to navigate the policy changes. Clearing inventory and optimizing product structure are crucial tasks during the current off-season. This requires a more sophisticated approach to inventory management and a proactive response to Amazon's evolving requirements.

01/06/2026 Logistics Industry Insights
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Amazon Adjusts Return Policy Stirring Trust Issues

Amazon Adjusts Return Policy Stirring Trust Issues

Amazon's return policy adjustments have sparked consumer dissatisfaction and a crisis of trust. Sellers need to diversify supply chains, iterate products, optimize cost management, adopt multi-platform operations, and improve after-sales service. Data-driven marketing and brand building are also crucial for enhancing competitiveness. Amazon must balance efficiency with user experience to rebuild consumer trust. This includes addressing concerns about return processes and ensuring fair treatment for both buyers and sellers within the marketplace.

01/06/2026 Logistics Industry Insights
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US Extends Transit Policy Impacting Crossborder Ecommerce

US Extends Transit Policy Impacting Crossborder Ecommerce

The US Customs' extension of the reciprocal transit policy provides a buffer for cross-border e-commerce, but also presents challenges with additional tariffs and compliance pressures. Sellers need to reassess logistics, adjust pricing strategies, and strengthen compliance efforts to seize opportunities and address challenges arising from the policy changes. Navigating these shifts requires a proactive approach to ensure continued success in the US market. This includes staying informed about evolving regulations and adapting business practices accordingly.

01/05/2026 Logistics Industry Insights
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Crossborder Ecommerce Firms Face Talent Drain Over Harsh Incentives

Crossborder Ecommerce Firms Face Talent Drain Over Harsh Incentives

The cross-border e-commerce industry faces increasing competition, leading some companies to implement "negative incentive" mechanisms to reduce costs and increase efficiency. This has resulted in salary reductions and decreased employee motivation. This article analyzes the industry challenges behind this phenomenon and proposes suggestions for building effective incentive mechanisms. It emphasizes that companies should strive for win-win outcomes with employees, avoiding short-term exploitation to achieve sustainable development. The focus should be on long-term value creation rather than immediate cost savings through demotivating practices.

01/06/2026 Logistics Industry Insights
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Delta Revises 2025 Capacity Over Tariff Policy Concerns

Delta Revises 2025 Capacity Over Tariff Policy Concerns

Delta Airlines' CEO stated that tariff policies have led to a decline in bookings. The company plans to not increase flight capacity in the second half of 2025 and will delay the delivery of Airbus aircraft. Despite exceeding expectations in the first quarter earnings report, the industry outlook remains grim.

04/22/2025 Airlines
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ICC Clarifies Content Usage Policy and Copyright Rules

ICC Clarifies Content Usage Policy and Copyright Rules

This article outlines the content usage policies of the International Chamber of Commerce and the importance of copyright protection. It emphasizes the necessity for users to obtain authorization when using website content and the need to comply with data protection laws, aiming to promote business compliance and respect for copyright.

08/05/2025 Logistics Encyclopedia
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WCO Adopts Evidencebased Research for Customs Policy Reform

WCO Adopts Evidencebased Research for Customs Policy Reform

The WCO research unit provides theoretical support for customs policy formulation through systematic studies and empirical analysis, promoting the modernization of international trade. Annual research conferences facilitate communication between academia and practitioners, aiding in policy adjustments and customs innovation, thereby laying the foundation for the safe and efficient development of global trade.

08/08/2025 Logistics
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