Lastmile Logistics Firms Weigh Automation Against Human Roles
This paper delves into the future trends of last-mile logistics, focusing on the roles of automation, intelligent dispatch, and digital transformation in improving efficiency, reducing costs, and enhancing customer experience. It emphasizes the importance of maintaining human expertise while pursuing technological advancements. The paper envisions a future for last-mile logistics that is more intelligent, greener, and personalized, driven by these key factors and a balanced approach between technology and human capabilities. The analysis highlights the transformative potential and the need for strategic implementation.









