Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Shopee Payment Guide for Southeast Asian Sellers

Shopee Payment Guide for Southeast Asian Sellers

This article provides a detailed analysis of Shopee's payment collection process and payment methods. It compares the advantages and disadvantages of Payoneer and PingPong, and offers information on settlement currencies and disbursement cycles for various Shopee sites. Furthermore, it summarizes key precautions and tips to avoid common pitfalls in payment collection, helping Shopee sellers efficiently and securely receive payments and succeed in cross-border e-commerce. The guide aims to empower sellers to navigate the complexities of international payments effectively.

01/06/2026 International Settlement
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Amazon Expands Layoffs Amid Crossborder Ecommerce Challenges

Amazon Expands Layoffs Amid Crossborder Ecommerce Challenges

Amazon announced layoffs of 20,000 employees, impacting a wide range of areas. Simultaneously, significant fluctuations in the RMB exchange rate pose challenges for cross-border e-commerce. This article analyzes the impact of exchange rate risk on cross-border e-commerce and offers recommendations such as utilizing foreign exchange hedging tools, RMB settlement, adjusting pricing strategies, optimizing supply chains, and diversifying market layouts. The aim is to help cross-border e-commerce businesses stabilize profits and respond to market changes effectively.

01/05/2026 Exchange Rate Query
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Tiktok Tests Hybrid Store Model for Overseas Expansion

Tiktok Tests Hybrid Store Model for Overseas Expansion

This paper provides an in-depth comparison of TikTok's semi-closed loop central store model and the standard semi-closed loop model, focusing on key differences in store ownership, product category restrictions, and fund settlement methods. The aim is to assist merchants in selecting the most suitable TikTok semi-closed loop model based on their specific business characteristics, financial strength, and risk tolerance. This will enable them to better expand into overseas markets by making informed decisions about their TikTok e-commerce strategy.

12/30/2025 Logistics Industry Insights
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Fedex Pays 228M in Contractor Misclassification Case

Fedex Pays 228M in Contractor Misclassification Case

The $228 million FedEx settlement highlights the controversy surrounding the independent contractor model, sparking reflection on corporate employment practices, labor rights, and the industry's future. While this model can reduce costs, it may also compromise worker rights. Moving forward, the logistics industry needs to balance compliance, employee well-being, and consumer interests to achieve sustainable growth. This case underscores the need for careful consideration of the ethical and legal implications of different employment models within the evolving landscape of logistics and delivery services.

01/15/2026 Logistics
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Guide to Streamlining Ocean Freight for Crossborder Ecommerce

Guide to Streamlining Ocean Freight for Crossborder Ecommerce

This article analyzes the international sea freight booking process for cross-border e-commerce from a data analyst's perspective, offering solutions for freight forwarder selection and process optimization. It covers demand analysis, booking requests, space confirmation, container loading and customs declaration, and bill of lading settlement. The article emphasizes freight forwarder selection criteria such as qualification verification, service matching, and reputation assessment. The aim is to help cross-border e-commerce sellers complete sea freight booking efficiently and at a lower cost.

01/15/2026 Logistics Encyclopedia
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Iatas ICH Guide Simplifies Airline Reconciliation Dispute Resolution

Iatas ICH Guide Simplifies Airline Reconciliation Dispute Resolution

This article provides an in-depth analysis of IATA Clearing House (ICH) reports, covering report acquisition, type explanations, practical applications, and dispute resolution. It aims to help readers master efficient reconciliation methods and improve financial management. Through this article, readers will be able to better utilize ICH reports for financial reconciliation, promptly identify and resolve issues, thereby creating greater value for their organizations. The analysis includes practical examples and actionable insights for effective use of ICH reports in aviation settlement processes.

01/19/2026 International Settlement
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Digital Freight Forwarding Boosts Air Cargo Efficiency

Digital Freight Forwarding Boosts Air Cargo Efficiency

The international air freight forwarding industry is undergoing a digital transformation. Freight forwarding systems significantly improve efficiency and reshape the industry landscape through automated order processing, real-time logistics tracking, intelligent customs clearance, efficient freight rate management, automated financial settlement, and integrated data analysis. Embracing digitalization is crucial for freight forwarding companies to win in the future. This shift allows for streamlined operations, improved visibility, and better decision-making, ultimately leading to enhanced customer satisfaction and a competitive edge in the global market.

01/19/2026 Logistics Industry Insights
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Japanchina Trade Eases with Doortodoor Logistics Services

Japanchina Trade Eases with Doortodoor Logistics Services

This article provides an in-depth analysis of the reliability of Japan dedicated line DDP (Delivered Duty Paid) services and offers a detailed operational guide. It covers aspects such as service provider selection, customs clearance policies, cargo packaging, transportation tracking, and cost settlement. The aim is to help businesses mitigate risks and efficiently conduct China-Japan trade logistics. By understanding these key elements, companies can navigate the complexities of cross-border shipping and ensure a smooth and reliable delivery process.

01/26/2026 Logistics Encyclopedia
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Beidou Zhiying Uses AI to Boost Global Content Creation

Beidou Zhiying Uses AI to Boost Global Content Creation

Beidou Zhiying will hold a launch event in Nanjing on January 16, 2026, to unveil its highly anticipated "Seven Stars AI Agent," showcasing a new paradigm of AI-powered content creation and global distribution. The event will also feature the announcement of a B-end business cooperation strategy, opening up AI tools, a global distribution network, and compliant settlement capabilities. This aims to promote OPC (Open Platform Collaboration) model industry synergy and explore OPC policy implementation and industry model construction.

01/26/2026 Logistics Industry Insights
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