DHL Germany Faces Complaints Over Service and Compensation

DHL Germany Faces Complaints Over Service and Compensation

This article addresses common service issues with DHL Express in Germany, such as lost or damaged packages and lack of notification. It provides a detailed guide on how to file complaints and protect your rights. From contacting customer service and preparing evidence to seeking external support, it offers step-by-step instructions to help you obtain the service and compensation you deserve. Even when living abroad, you can effectively handle delivery disputes and ensure your rights are protected.

01/07/2026 Logistics
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Asian Shippers Push for Transparent Pricing Fair Practices

Asian Shippers Push for Transparent Pricing Fair Practices

The Asian Shippers' Alliance annual meeting adopted an action plan to address rising ocean freight rates and opaque surcharges. The plan includes appeals to the International Chamber of Commerce and the World Trade Organization, advocating for simplified freight rates and reasonable surcharges. It also supports supply chain security measures and urges Asian countries to develop pro-competitive maritime regulations to protect shipper rights. The alliance aims to ensure fee transparency and fair treatment for shippers in the face of increasing costs and complex fee structures in the maritime industry.

09/26/2025 Logistics Industry Insights
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Cargo Rollovers Strategies to Reduce Disruption in Shipping

Cargo Rollovers Strategies to Reduce Disruption in Shipping

Don't panic when facing freight rollover! This guide provides strategies, including understanding the reasons, proactive communication, and protecting your rights. Choosing a reputable freight forwarding company can effectively reduce the risk. Stay calm and safeguard your consolidated shipping journey. This includes understanding why rollovers happen, communicating with the carrier or forwarder to find alternative solutions, and knowing your rights in terms of compensation or alternative arrangements. Taking preventative measures, such as researching and selecting reliable freight forwarders, is also key.

08/23/2025 Logistics Encyclopedia
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Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

TikTok's launch of a 'refund only' policy in Southeast Asia aims to improve user experience but raises concerns among merchants about malicious refunds. While the platform pledges to protect merchant rights, potential risks need attention. Balancing consumer rights with merchant interests is crucial, requiring a robust management mechanism to maintain a healthy e-commerce ecosystem. The policy's success hinges on effectively addressing these challenges and ensuring fair practices for both buyers and sellers within the rapidly growing Southeast Asian TikTok marketplace.

01/07/2026 Logistics Industry Insights
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Fedex Pays 228M in Contractor Misclassification Case

Fedex Pays 228M in Contractor Misclassification Case

The $228 million FedEx settlement highlights the controversy surrounding the independent contractor model, sparking reflection on corporate employment practices, labor rights, and the industry's future. While this model can reduce costs, it may also compromise worker rights. Moving forward, the logistics industry needs to balance compliance, employee well-being, and consumer interests to achieve sustainable growth. This case underscores the need for careful consideration of the ethical and legal implications of different employment models within the evolving landscape of logistics and delivery services.

01/15/2026 Logistics
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STB Proposes US Rail Freight Reforms to Cut Shipper Costs

STB Proposes US Rail Freight Reforms to Cut Shipper Costs

The U.S. Surface Transportation Board (STB) has introduced two proposals aimed at helping rail freight users reduce costs and break the rail freight monopoly by reforming rate dispute resolution mechanisms and promoting inter-railroad competition. The proposals simplify the rate challenge process, lower the threshold for shippers to protect their rights, and consider adopting NITL's competitive switching proposal to secure more rights for shippers. These changes intend to make rate challenges more accessible and potentially increase competition among rail carriers, ultimately benefiting shippers.

01/22/2026 Logistics
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Port of LA Weighs Ban on Trucker Contractors Amid Labor Dispute

Port of LA Weighs Ban on Trucker Contractors Amid Labor Dispute

The Port of Los Angeles is considering banning freight companies that employ contract drivers, aiming to address long-standing labor rights disputes. This initiative seeks to regulate the market but has sparked debate regarding its legality, feasibility, and potential impact on the industry. This article delves into the labor rights issues, the impact of the port's motion, the industry's challenges, and future development directions. It calls for collaborative efforts from all stakeholders to seek a balance and sustainable development within the freight industry.

01/29/2026 Logistics Industry Insights
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US Railroads Face Labor Disputes Supply Chain Risks

US Railroads Face Labor Disputes Supply Chain Risks

The US rail transport system faces a supply chain crisis stemming from labor rights issues. This analysis examines the challenges faced by rail workers under the Precision Scheduled Railroading (PSR) model, leading to declining service quality and supply chain disruptions. It highlights the necessity of improving labor rights and suggests enhanced collaboration between rail companies, unions, and the government to reshape rail transport. Addressing worker concerns is crucial for restoring efficiency and reliability within the rail network and mitigating its impact on the broader supply chain.

11/03/2025 Logistics Industry Insights
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Crossborder Ecommerce Faces New Customs Valuation Challenges

Crossborder Ecommerce Faces New Customs Valuation Challenges

The World Customs Organization released Advisory Opinion 4.19, clarifying how to handle royalties that include both patent rights for imported raw materials and trademark rights for the final product in customs valuation. This opinion aims to enhance valuation certainty, reduce trade friction, and assist businesses in tax planning. It offers valuable guidance for cross-border e-commerce and import-export enterprises, particularly regarding the treatment of royalties in determining customs value. The advisory opinion provides a framework for consistently applying valuation principles to complex licensing agreements.

01/05/2026 Customs Knowledge
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Fast Fashion Giant Shein Invests 15M in Factory Upgrades

Fast Fashion Giant Shein Invests 15M in Factory Upgrades

Fast fashion giant Shein announced a $15 million investment to upgrade its supply chain factories, aiming to improve working conditions and enhance its corporate image. This move follows media exposure and internal investigations, and while Shein disputes some allegations, it acknowledges excessive working hours. Facing scrutiny over labor rights and environmental pollution, Shein needs to establish a transparent supply chain, protect worker rights, and promote sustainable development to shed its “sweatshop” image. The investment is a step, but long-term commitment to ethical practices is crucial.

01/16/2026 Logistics Industry Insights
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