New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Shanghai to Bangkok Air Freight Costs Stabilize Amid Demand

Shanghai to Bangkok Air Freight Costs Stabilize Amid Demand

This article comprehensively analyzes the price factors, route options, airline comparisons, and inquiry methods for air freight from Shanghai to Bangkok. It also provides a required document checklist, aiming to assist businesses in efficiently planning air freight solutions, optimizing cost control, and ensuring the safe and timely delivery of goods. The analysis covers key aspects of China-Thailand logistics, providing insights into international freight considerations for businesses operating between the two countries. Understanding these factors is crucial for effective supply chain management.

01/26/2026 Logistics
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Global Customs Forum Focuses on Efficiency and Compliance

Global Customs Forum Focuses on Efficiency and Compliance

The World Customs Organization (WCO) Customs Work Organizational Forum aims to assist global customs personnel in optimizing workflows, enhancing efficiency, and improving compliance. The online forum shares best practices, discusses technology applications, risk management, and collaborative coordination. It also provides important documents such as agendas and content outlines, helping participants broaden their perspectives, learn from experience, establish connections, and collectively address cross-border trade challenges. The forum serves as a platform for knowledge sharing and capacity building within the international customs community.

01/26/2026 Customs Knowledge
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Sri Lanka Tackles Plastic Waste With World Customs Support

Sri Lanka Tackles Plastic Waste With World Customs Support

The World Customs Organization (WCO) is assisting Sri Lanka Customs in upgrading its border controls to address the growing problem of cross-border plastic waste flows. Through virtual diagnostic missions, customized implementation plans, and regional workshops, the WCO aims to strengthen customs' management of plastic waste, curb illegal shipments, protect the environment, and build a new global framework for plastic waste governance. This initiative highlights the importance of international collaboration in tackling environmental challenges and enhancing customs' role in preventing illicit trade.

01/26/2026 Customs Knowledge
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Antigua and Barbuda Joins World Customs Organization

Antigua and Barbuda Joins World Customs Organization

Antigua and Barbuda officially joined the World Customs Organization (WCO) as its 182nd member. This strengthens the WCO's presence in the Americas/Caribbean region and injects new vitality into global customs cooperation. The WCO is dedicated to improving customs management efficiency through setting standards, providing assistance, and promoting cooperation. Its core mission is to facilitate trade and enhance security worldwide. Antigua and Barbuda's membership will contribute to these efforts and benefit from the WCO's expertise in international trade and customs procedures.

01/26/2026 Customs Knowledge
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Beginners Guide to Essential Trade Documentation

Beginners Guide to Essential Trade Documentation

This article provides a detailed analysis of the core responsibilities of a foreign trade order follower, covering four key areas: order tracking, document processing, logistics coordination, and customer relationship management. It aims to offer a comprehensive and practical introductory guide for newcomers to the field of foreign trade, helping them quickly grasp essential job skills and enhance their professional abilities. This guide serves as a valuable resource for understanding the intricacies of managing international trade orders from start to finish.

01/29/2026 Logistics Encyclopedia
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Freightos Secures Funding to Advance Global Freight Digitalization

Freightos Secures Funding to Advance Global Freight Digitalization

Freightos digitizes international freight, offering a cloud platform, price index, and management software to enhance transparency and efficiency. Future trends include automation and intelligence. The platform aims to streamline the complex process of global shipping by providing real-time pricing and booking capabilities. This digital transformation of the freight industry promises to reduce costs, improve communication, and ultimately create a more efficient and reliable supply chain. Freightos is at the forefront of this evolution, driving innovation and shaping the future of freight forwarding.

01/28/2026 Logistics
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Risks of FOB Terms in Global Logistics Explained

Risks of FOB Terms in Global Logistics Explained

This article delves into the potential risks associated with FOB terms in international logistics, particularly focusing on ownership transfer and delivery without original Bill of Lading. Through comparative analysis, it suggests using CFR/CIF terms to mitigate these risks. Practical strategies are provided, including contract drafting, Bill of Lading selection, risk early warning, document management, and end-to-end tracking. These measures aim to empower exporters in foreign trade transactions, ensuring financial security and enabling them to maintain control throughout the process.

02/11/2026 Logistics Encyclopedia
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COSCO Ship Incident in South Africa Threatens Supply Chains

COSCO Ship Incident in South Africa Threatens Supply Chains

COSCO Shipping's "COSCO SAO PAULO" vessel reportedly caught fire and experienced container loss off the coast of South Africa, impacting the ZAX2 South Africa route and several partner shipping companies. The incident may lead to cargo loss and schedule delays. Insurance companies have issued claim notices. Foreign trade enterprises and freight forwarders should closely monitor the situation, strengthen risk prevention measures, and ensure supply chain stability. This incident highlights the importance of cargo insurance and proactive risk management in international shipping.

02/11/2026 Logistics
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Businesses Customs Collaborate to Strengthen Supply Chains

Businesses Customs Collaborate to Strengthen Supply Chains

The World Customs Organization (WCO) has adopted a resolution aimed at strengthening customs-business partnerships and enhancing global supply chain resilience. The resolution emphasizes strategic prioritization, innovative partnerships, digital transformation, data sharing, and capacity building. The WCO will support its implementation. Businesses can actively participate through AEO certification, enhanced communication, embracing digitalization, and strengthened risk management, collectively building a secure and efficient trade environment. This collaborative approach fosters greater trust and predictability within the international trade landscape, ultimately bolstering supply chain stability.

01/20/2026 Customs Knowledge
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