New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia is expanding its Authorized Economic Operator (AEO) program with support from the World Customs Organization (WCO). A seminar was held in Jakarta, sharing experiences from the EU, US, and Japan. The program aims to enhance supply chain security by certifying businesses, granting them benefits such as streamlined customs clearance and reduced risk. Future plans include integrating the AEO program with aviation security. The WCO has pledged continued collaboration to promote trade facilitation, attract investment, and improve Indonesia's international competitiveness. The AEO program is crucial for Indonesia's economic growth and global trade integration.

01/07/2026 Customs Knowledge
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Aviation Safety Relies on Iatas Dangerous Goods Training

Aviation Safety Relies on Iatas Dangerous Goods Training

IATA DGR Initial Training is designed for personnel handling dangerous goods. It covers identification, packaging, documentation, and other key aspects to ensure safety in air transport. Upon successful completion, participants receive an IATA certificate valid for 24 months. The training equips individuals with the necessary knowledge and skills to comply with IATA regulations and handle dangerous goods safely and efficiently, minimizing risks associated with their transportation by air.

01/20/2026 Logistics Encyclopedia
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IATA Launches Aviation Safety Risk Management Simulation

IATA Launches Aviation Safety Risk Management Simulation

The IATA Safety Risk Management (SRM) simulation course combines theoretical learning with practical exercises to help participants master the core principles and key skills of safety risk management. The course covers critical areas such as risk identification, assessment, and control, and provides a highly realistic simulation environment. This allows participants to improve their decision-making abilities and teamwork skills in a risk-free setting, cultivate a proactive safety culture, and ultimately enhance operational safety levels to achieve operational excellence.

01/20/2026 Logistics Industry Insights
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Safetpak Enhances Dangerous Goods Transport Safety

Safetpak Enhances Dangerous Goods Transport Safety

Saf-T-Pak Inc., a Canadian provider of dangerous goods transportation packaging solutions, is an IATA Platinum Partner. The company offers packaging design, manufacturing, and compliance consulting services that meet international standards. They are dedicated to providing safe and reliable dangerous goods transportation solutions for the medical, pharmaceutical, and research industries. Their services aim to reduce transportation risks and ensure the safe delivery of goods. Saf-T-Pak focuses on compliance and safety throughout the entire transportation process.

01/20/2026 Logistics Encyclopedia
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NMPA Issues Guide to Medical Device Registration in China

NMPA Issues Guide to Medical Device Registration in China

The People's Republic of China Medical Device Registration Certificate is a crucial market access permit for medical devices entering the Chinese market. This article interprets the importance of the registration certificate and emphasizes the role of compliance procedures, professional agencies, and customs clearance services in successfully obtaining the certificate, helping companies smoothly enter the Chinese market. It highlights the need for adherence to regulations and the benefits of utilizing expert assistance to navigate the registration process efficiently and effectively.

08/21/2025 Document Interpretation
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Spains EPR Deadline Threatens Crossborder Ecommerce

Spains EPR Deadline Threatens Crossborder Ecommerce

This article delves into the impact of the Spanish EPR (Extended Producer Responsibility) system on cross-border e-commerce, emphasizing the importance of compliance. It details the definition of "producer", the covered WEEE categories, and the severe consequences of non-EPR registration. The article also provides information on the required registration documents and procedures. It advises sellers to plan their compliance strategy early to avoid customs clearance issues and financial losses. Proactive compliance is crucial for smooth operations and avoiding penalties within the Spanish market.

12/29/2025 Customs Knowledge
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Global Aviation Safety Strengthened by Iatas New Management System

Global Aviation Safety Strengthened by Iatas New Management System

IATA SMS is crucial for enhancing aviation safety. It assists organizations in identifying risks, complying with regulations, and improving competitiveness, ultimately leading to sustainable development. By implementing a robust SMS, companies can proactively manage safety hazards, reduce incidents, and foster a safety culture. This proactive approach not only protects passengers and crew but also strengthens the organization's reputation and operational efficiency. Adopting IATA SMS principles demonstrates a commitment to safety and contributes to a safer and more reliable aviation industry.

01/20/2026 Logistics Industry Insights
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ARX Aerospace Boosts Saudi Aviation Safety with IATA Training

ARX Aerospace Boosts Saudi Aviation Safety with IATA Training

ARX Aerospace and Defense, a Saudi Arabian IATA-certified aviation training center, offers comprehensive aviation safety courses. These courses cover security awareness, fatigue management, human factors, and quality management systems, aiming to enhance the professional skills of aviation personnel and ensure aviation safety. The curriculum is rich and diverse, ranging from basic to advanced levels, suitable for individuals in various roles within the aviation industry. It equips professionals with the knowledge and skills necessary to maintain the highest safety standards and contribute to a safer aviation environment.

01/20/2026 Airlines
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Saudi Arabia Updates SASO 2902 Energy Efficiency Standards for Exports

Saudi Arabia Updates SASO 2902 Energy Efficiency Standards for Exports

Saudi Arabia's energy efficiency standard SASO 2902 has undergone a significant update, impacting exports of products like LED lamps. Companies need to pay attention to the implementation of the new standard SASO 2902:2018/AMD2:2023 and promptly change or reapply for certificates. The label change upgrade window closed on May 31, 2025. It is crucial to be aware of the mandatory effective and enforcement dates to ensure products comply with Saudi energy efficiency standards and avoid the risk of detention.

11/03/2025 Customs Knowledge
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