Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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UPS Teamsters Strike Deal to Raise Wages Avoid Walkout

UPS Teamsters Strike Deal to Raise Wages Avoid Walkout

UPS and the Teamsters have reached a tentative five-year agreement, averting a potential strike. The agreement includes historic wage increases, wage improvements for part-time employees, and improved working conditions. However, the agreement is still subject to approval by union members. The agreement may lead to higher shipping rates and have a significant impact on the market. This deal addresses key concerns raised by the Teamsters, focusing on worker compensation and quality of life while working for UPS. The ratification vote will determine the final outcome.

01/21/2026 Logistics
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UPS Strike Looms As Teamsters Talks Stall

UPS Strike Looms As Teamsters Talks Stall

Negotiations between UPS and the Teamsters union have stalled, with the union demanding a final offer from UPS by June 30th or face potentially the largest strike in US history. A strike would severely impact the US supply chain and could lead to price increases. Whether the two sides can reach an agreement before the deadline to avert a strike is being closely watched.

01/21/2026 Logistics Industry Insights
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Bigseller Expands Ecommerce Tools for Southeast Asian Smes

Bigseller Expands Ecommerce Tools for Southeast Asian Smes

BigSeller, a subsidiary of Dianxiaomi, is a multi-platform sales management SaaS system tailored for Southeast Asian e-commerce sellers. It offers a one-stop solution for product management, order processing, inventory management, and data analytics. With its localized services, free version, and strong user recognition, BigSeller has become a preferred tool for Southeast Asian e-commerce sellers. It helps them improve operational efficiency and boost sales performance.

01/15/2026 Logistics Encyclopedia
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Supply Chain Strategies for Economic Downturns

Supply Chain Strategies for Economic Downturns

Facing economic downturn risks, companies should strengthen supply chain risk management by diversifying suppliers, improving inventory management, and enhancing supply chain visibility. Building close relationships with partners is also crucial to enhance supply chain resilience. These strategies enable businesses to effectively address challenges and achieve growth despite adverse economic conditions. Proactive risk management within the supply chain is key to navigating economic uncertainty and fostering long-term sustainability.

01/16/2026 Logistics Industry Insights
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Guide to Converting Pounds to Kilograms Accurately

Guide to Converting Pounds to Kilograms Accurately

This article reveals the conversion relationship between the Chinese weight unit 'jin' and 'kilogram', emphasizing often-overlooked details in weight management. Through the author's personal experience, it shares practical advice on adjusting fitness plans, avoiding common weight management pitfalls, and answering frequently asked questions. The aim is to help readers manage their weight more scientifically and embrace a healthy lifestyle. It provides actionable insights for effective and sustainable weight management strategies.

01/19/2026 Customs Knowledge
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Aviation Safety Culture Boosted by IATA Training Program

Aviation Safety Culture Boosted by IATA Training Program

The IATA's "Human Factors and Safety Management Fundamentals" course delves into the intrinsic connection between human factors and safety management, covering key areas such as the four core human factors disciplines, models, cultural influences, and human error. Through systematic learning, participants will master safety management processes, optimize human factors, enhance organizational safety, and ultimately receive an IATA certificate of completion, adding a highly valuable qualification to their career.

01/20/2026 Logistics Encyclopedia
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AI and Data Governance Transform Supply Chain Strategies

AI and Data Governance Transform Supply Chain Strategies

The precision of supply chain decisions relies on a high-quality data foundation. This paper explores how to build a robust data management strategy through data governance, master data management, and artificial intelligence (AI) technologies. The goal is to improve the quality and availability of supply chain data, thereby optimizing demand forecasting, inventory management, transportation routes, and risk prediction. Ultimately, this enhances operational efficiency and competitive advantage for businesses.

01/21/2026 Logistics Industry Insights
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