Fleet Managers Shift Focus to Mobility Leadership

Fleet Managers Shift Focus to Mobility Leadership

The logistics industry is undergoing profound transformation, challenging traditional fleet management. Logistics managers must embrace innovative technologies like drones, master data analytics, reshape talent development models, solve the 'last mile' problem, and embrace the 'on-demand economy'. Ultimately, the transition from fleet management to mobility management is crucial for survival in future competition. This requires a shift in mindset and a focus on leveraging data and technology to optimize operations and meet evolving customer demands. Adapting to these changes is essential for success.

01/29/2026 Logistics Industry Insights
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Jamaica Customs Boosts Efficiency Through Leadership Overhaul

Jamaica Customs Boosts Efficiency Through Leadership Overhaul

The Jamaica Customs Agency (JCA), with support from HMRC and the WCO, is driving management transformation through Leadership and Management Development (LMD) workshops. These workshops aim to enhance managers' leadership, communication, and strategic thinking skills, fostering a people-centered, continuous learning, and high-performance organization. This is crucial for adapting to the challenges of the global trading environment. The JCA's practices offer valuable lessons for customs reform in other countries. The focus is on building capacity and creating a more effective and responsive customs administration.

01/30/2026 Customs Knowledge
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Supply Chain Talent Shortage Undermines Industry Resilience

Supply Chain Talent Shortage Undermines Industry Resilience

Gartner research indicates that frequent turnover in supply chain leadership significantly impacts business operations. Traditional leadership models are facing challenges, and companies need to establish diversified development systems, provide clear career paths, strengthen cross-departmental collaboration, and embrace technological changes. Building a learning organization and cultivating leadership teams with resilience, collaboration skills, and forward-thinking are crucial. Addressing the leadership crisis and reducing talent attrition within the supply chain are essential for maintaining operational efficiency and achieving long-term success.

01/15/2026 Logistics Industry Insights
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Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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South Africa Boosts Border Tech Leadership with WCO Backing

South Africa Boosts Border Tech Leadership with WCO Backing

The World Customs Organization (WCO) conducted a leadership and management development workshop for the South African Revenue Service (SARS) executive team. The workshop aimed to enhance teamwork and individual leadership skills, enabling them to address key challenges and effectively implement trade facilitation reforms. Focusing on personal communication, team trust, and organizational strategic management, the workshop facilitated the development of tailored action plans. These plans support the SARS leadership model and the construction of 'Smart Borders,' ultimately striving for a more efficient and secure trading environment.

01/05/2026 Customs Knowledge
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Egyptian Customs Boosts Leadership Skills Via WCO Partnership

Egyptian Customs Boosts Leadership Skills Via WCO Partnership

The World Customs Organization (WCO) conducted a leadership and management development workshop in Alexandria, Egypt, for senior officials of the Egyptian Customs Authority. The workshop aimed to enhance their leadership skills and ability to drive reform. Topics covered included leadership, integrity, gender equality, negotiation, personnel management, communication, and change management. The workshop fostered individual and organizational development and provided strong support for the modernization process of Egyptian Customs. It focused on building the capabilities needed to effectively manage and lead the organization through ongoing changes.

01/05/2026 Customs Knowledge
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China Customs Boosts Skills Via WCO Leadership Program

China Customs Boosts Skills Via WCO Leadership Program

The World Customs Organization (WCO) held a leadership and management development workshop in Guangzhou, China, for Chinese Customs. The workshop aimed to enhance the capabilities of Chinese customs administrators and support their reform and modernization efforts. Topics covered included leadership, vision planning, and personnel management. The General Administration of Customs of China (GACC) highly praised the workshop and expressed its desire to continue collaborating with the WCO to build a sustainable talent development system. The GACC anticipates further cooperation to strengthen customs administration and leadership capabilities.

12/30/2025 Customs Knowledge
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Alaska Airlines Expands Global Network Under New Leadership

Alaska Airlines Expands Global Network Under New Leadership

Alaska Airlines executive Jason Berry emphasized the company's human-centered approach, focusing on the future expansion of its global freight network. He and new Vice President Ian Morgan are working together to enhance international long-haul routes and improve cargo capacity to respond to industry changes and challenges, looking forward to the company's transformation and growth over the next three years.

08/07/2025 Airlines
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DHL Overhauls Leadership Strategy Amid Global Logistics Changes

DHL Overhauls Leadership Strategy Amid Global Logistics Changes

DHL is adjusting its supply chain strategy by restructuring its leadership, optimizing operations, expanding its market reach, and accelerating digitalization. This strategic shift aims to enhance competitiveness and effectively address global logistics challenges. The reorganization involves key executive appointments designed to drive these initiatives forward and ensure a more agile and responsive supply chain. The focus is on streamlining processes, leveraging technology, and adapting to the evolving demands of the global market to maintain DHL's position as a leading logistics provider.

11/03/2025 Logistics
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WCO Launches Leadership Program for Palestinian Customs Officers

WCO Launches Leadership Program for Palestinian Customs Officers

The WCO conducted a leadership workshop for Palestinian Customs, aiming to enhance the skills of middle and senior managers and support customs modernization. The workshop received positive feedback from participants. The training focused on improving leadership capabilities within the customs administration to facilitate more effective operations and contribute to the overall modernization efforts of Palestinian Customs. This initiative is expected to have a significant impact on the efficiency and effectiveness of customs procedures in Palestine.

01/05/2026 Customs Knowledge
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