DHL Germany Faces Complaints Over Service and Compensation

DHL Germany Faces Complaints Over Service and Compensation

This article addresses common service issues with DHL Express in Germany, such as lost or damaged packages and lack of notification. It provides a detailed guide on how to file complaints and protect your rights. From contacting customer service and preparing evidence to seeking external support, it offers step-by-step instructions to help you obtain the service and compensation you deserve. Even when living abroad, you can effectively handle delivery disputes and ensure your rights are protected.

01/07/2026 Logistics
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Top Email Marketing Tools for Global Campaigns

Top Email Marketing Tools for Global Campaigns

This article introduces several excellent online drag-and-drop email editors designed to help users create beautiful, personalized overseas marketing emails more efficiently. These tools offer rich templates, powerful editing features, and good compatibility, making them easy to use even for email marketing beginners. They can significantly improve email marketing performance.

01/04/2026 Logistics Encyclopedia
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Cargo Rollovers Strategies to Reduce Disruption in Shipping

Cargo Rollovers Strategies to Reduce Disruption in Shipping

Don't panic when facing freight rollover! This guide provides strategies, including understanding the reasons, proactive communication, and protecting your rights. Choosing a reputable freight forwarding company can effectively reduce the risk. Stay calm and safeguard your consolidated shipping journey. This includes understanding why rollovers happen, communicating with the carrier or forwarder to find alternative solutions, and knowing your rights in terms of compensation or alternative arrangements. Taking preventative measures, such as researching and selecting reliable freight forwarders, is also key.

08/23/2025 Logistics Encyclopedia
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Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

Tiktok Revamps Refund Policy in Southeast Asia Sparks Seller Concerns

TikTok's launch of a 'refund only' policy in Southeast Asia aims to improve user experience but raises concerns among merchants about malicious refunds. While the platform pledges to protect merchant rights, potential risks need attention. Balancing consumer rights with merchant interests is crucial, requiring a robust management mechanism to maintain a healthy e-commerce ecosystem. The policy's success hinges on effectively addressing these challenges and ensuring fair practices for both buyers and sellers within the rapidly growing Southeast Asian TikTok marketplace.

01/07/2026 Logistics Industry Insights
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Amazon Sellers Report Image Hijacking Branding Issues

Amazon Sellers Report Image Hijacking Branding Issues

Amazon sellers are experiencing image replacement incidents, raising concerns about platform rule transparency and the protection of seller rights. This article analyzes the causes, impacts, and countermeasures of the incidents. It also exposes irregular practices in the cross-border logistics industry, reminding sellers to pay attention to store operations and safeguard their own rights. The issue highlights the need for greater accountability and clearer communication from Amazon regarding image usage and potential violations, ultimately impacting brand reputation and sales for affected sellers.

12/30/2025 Logistics Industry Insights
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US Railroads Face Labor Disputes Supply Chain Risks

US Railroads Face Labor Disputes Supply Chain Risks

The US rail transport system faces a supply chain crisis stemming from labor rights issues. This analysis examines the challenges faced by rail workers under the Precision Scheduled Railroading (PSR) model, leading to declining service quality and supply chain disruptions. It highlights the necessity of improving labor rights and suggests enhanced collaboration between rail companies, unions, and the government to reshape rail transport. Addressing worker concerns is crucial for restoring efficiency and reliability within the rail network and mitigating its impact on the broader supply chain.

11/03/2025 Logistics Industry Insights
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WCO Workshop Enhances Namibias IP Enforcement

WCO Workshop Enhances Namibias IP Enforcement

The WCO held a workshop in Namibia to enhance intellectual property rights enforcement capabilities of Customs administrations in Eastern and Southern Africa. The workshop focused on risk management, information sharing, and the identification of counterfeit medicines. Participants explored strategies to strengthen regional cooperation and combat the trade in illicit goods that infringe on intellectual property rights. The aim was to improve the effectiveness of Customs administrations in protecting intellectual property at the border and fostering a safer and more secure trading environment within the region.

01/05/2026 Customs Knowledge
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Philippines Boosts IP Protection in Customs Via WCO Workshop

Philippines Boosts IP Protection in Customs Via WCO Workshop

The World Customs Organization (WCO) held an online workshop for Philippine Customs to enhance its capacity to combat counterfeit and pirated goods. The workshop focused on customs challenges under the pandemic, WCO's intellectual property protection tools, and counterfeit goods identification. Rights holders were invited to provide training. The workshop significantly improved the intellectual property protection awareness and counterfeit goods identification skills of Philippine Customs officials, promoting cooperation between customs and rights holders. This initiative aims to strengthen IP enforcement and protect legitimate trade in the Philippines.

01/05/2026 Customs Knowledge
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Crossborder Ecommerce Faces New Customs Valuation Challenges

Crossborder Ecommerce Faces New Customs Valuation Challenges

The World Customs Organization released Advisory Opinion 4.19, clarifying how to handle royalties that include both patent rights for imported raw materials and trademark rights for the final product in customs valuation. This opinion aims to enhance valuation certainty, reduce trade friction, and assist businesses in tax planning. It offers valuable guidance for cross-border e-commerce and import-export enterprises, particularly regarding the treatment of royalties in determining customs value. The advisory opinion provides a framework for consistently applying valuation principles to complex licensing agreements.

01/05/2026 Customs Knowledge
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