Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Cambodia Strengthens Anticounterfeit Efforts with WCO Backing

Cambodia Strengthens Anticounterfeit Efforts with WCO Backing

The WCO is assisting Cambodian Customs in combating counterfeit and pirated goods, enhancing its border enforcement capabilities for intellectual property rights, and protecting consumer rights and public health and safety. This collaboration aims to strengthen Cambodia's ability to prevent the entry of illicit goods, safeguarding legitimate businesses and ensuring the well-being of its citizens. The WCO's support includes training, technical assistance, and the sharing of best practices in customs enforcement and intellectual property protection.

01/05/2026 Customs Knowledge
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Streamer crazy Little Yang Bro Reaches Out to Anticounterfeit Activist Wang Hai

Streamer crazy Little Yang Bro Reaches Out to Anticounterfeit Activist Wang Hai

The reconciliation between influencer Xiao Yang Ge and anti-counterfeiting activist Wang Hai has sparked widespread discussion. Xiao Yang Ge's generous gesture softened Wang Hai's stance, but consumer rights remain paramount. Is this reconciliation genuine remorse or a PR strategy? Public opinion suggests that the live streaming e-commerce industry should prioritize consumer rights by improving product quality and service levels. The incident highlights the importance of ethical practices and consumer protection in the rapidly growing live commerce sector.

01/07/2026 Logistics Industry Insights
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Ebay Sellers Urged to Navigate Patent Risks for Profit

Ebay Sellers Urged to Navigate Patent Risks for Profit

eBay sellers must be aware of patent infringement risks. This article details eBay's patent rights protection mechanism, common types of infringement, and response procedures. It also provides compliance advice and FAQs for cross-border sellers to help them avoid infringement risks and operate safely. Understanding these mechanisms and taking proactive steps is crucial for sellers to navigate the complexities of intellectual property rights in the global marketplace and maintain a compliant and successful business on eBay.

01/26/2026 Customs Knowledge
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US Labor Dept Releases AI Guidelines to Safeguard Workers Rights

US Labor Dept Releases AI Guidelines to Safeguard Workers Rights

The U.S. Department of Labor has released guiding principles for AI application in the workplace. These guidelines aim to help employers consider employee needs, maintain and improve work quality when introducing AI platforms. The principles cover employee empowerment, ethical development, transparent use, rights protection, support for affected employees, and data security. They emphasize a human-centered approach to AI development, aiming to build an intelligent, equitable, and humanized AI workplace.

02/04/2026 Logistics Industry Insights
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Amazon Sellers Report Image Hijacking Branding Issues

Amazon Sellers Report Image Hijacking Branding Issues

Amazon sellers are experiencing image replacement incidents, raising concerns about platform rule transparency and the protection of seller rights. This article analyzes the causes, impacts, and countermeasures of the incidents. It also exposes irregular practices in the cross-border logistics industry, reminding sellers to pay attention to store operations and safeguard their own rights. The issue highlights the need for greater accountability and clearer communication from Amazon regarding image usage and potential violations, ultimately impacting brand reputation and sales for affected sellers.

12/30/2025 Logistics Industry Insights
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Net Vs Gross Weight Key Differences for Consumers Businesses

Net Vs Gross Weight Key Differences for Consumers Businesses

This article provides an in-depth analysis of the concepts, differences, and application scenarios of net weight and gross weight. It emphasizes their importance in consumer rights protection, fair commercial transactions, logistics efficiency, warehouse safety management, and international trade compliance. Through simple and easy-to-understand examples and techniques, it helps readers quickly distinguish between the two, thereby better safeguarding their rights and improving operational efficiency. Understanding these weights is crucial for both consumers and businesses involved in trade and logistics.

01/23/2026 Logistics Encyclopedia
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Textile and Baby Brands Crack Down on Trademark Violations

Textile and Baby Brands Crack Down on Trademark Violations

UK companies BRIDLINGTON BUD LTD and ALBION BRAND FOUNDRY LTD are initiating trademark rights protection actions against textiles and baby products brands, respectively. This article alerts cross-border e-commerce sellers to the importance of intellectual property protection. We offer professional infringement settlement services, including US-based lawyers, diverse communication methods, low-price strategies, and a no-success-refund guarantee. Our aim is to help sellers resolve infringement crises effectively and efficiently.

01/26/2026 Customs Knowledge
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Kazakhstan Streamlines Trademark Registration Under New Rules

Kazakhstan Streamlines Trademark Registration Under New Rules

Significant changes are coming to intellectual property protection in Kazakhstan. Trademark examination periods will be halved, the opposition period extended, and copyright regulation strengthened. These new rules take effect on January 25, 2026. Businesses should pay close attention to application requirements and examination procedures. Consulting with professionals is recommended to effectively protect intellectual property rights under the updated regulations. This reform aims to improve the efficiency and effectiveness of IP protection in Kazakhstan.

01/27/2026 Customs Knowledge
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Warehouse Safety Inspections Vital for Worker Protection

Warehouse Safety Inspections Vital for Worker Protection

Warehouse safety is not only the bottom line of management but also a guarantee of life. By appointing safety officers, conducting strict pre-closing checks, and regular safety inspections, every detail is addressed to ensure comprehensive safety. This responsibility cannot be overlooked by any warehouse manager.

08/07/2025 Warehousing
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