Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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Canada Post Workers Threaten Strike As Supply Chain Woes Grow

Canada Post Workers Threaten Strike As Supply Chain Woes Grow

Canada Post faces renewed challenges due to a labor dispute. A nationwide overtime ban has caused a sharp decline in parcel volume, highlighting supply chain vulnerabilities. Businesses should adopt diversified logistics strategies to reduce reliance on a single channel. Canada Post needs to actively negotiate with the union to improve operational efficiency and build a more resilient logistics ecosystem. The current situation underscores the need for proactive risk management and alternative delivery solutions to mitigate disruptions and ensure business continuity.

01/08/2026 Logistics
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USPS Adopts Open Access Strategy for Lastmile Delivery

USPS Adopts Open Access Strategy for Lastmile Delivery

The United States Postal Service (USPS) is actively collaborating with logistics companies and retailers through its "Open Last Mile" initiative, aiming to provide faster, more reliable, and cost-effective delivery services, particularly same-day and next-day options. This marks a significant shift in USPS's strategic direction, designed to improve operational efficiency, expand its service offerings, and reshape its position in the logistics industry. This collaboration aims to bring numerous benefits to both retailers and consumers by enhancing delivery speed and reliability.

01/08/2026 Logistics Industry Insights
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Ecommerce Firms Expand Capacity Ahead of Holiday Rush

Ecommerce Firms Expand Capacity Ahead of Holiday Rush

Veho, Jitsu, and Gofo, three major logistics companies, are actively preparing for the holiday shopping season by expanding capacity, optimizing technology, and building nationwide networks to enhance their service capabilities. Veho focuses on key markets, Jitsu emphasizes technology empowerment, and Gofo strives to establish a nationwide network. These measures provide e-commerce sellers with more diversified logistics options, helping them succeed during the holiday season. The companies are aiming to improve delivery speed and reliability during the peak demand period.

01/08/2026 Logistics
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ITA Airways Enhances Crossborder Ecommerce with Air Cargo Upgrades

ITA Airways Enhances Crossborder Ecommerce with Air Cargo Upgrades

ITA Airways, the national airline of Italy, operates from its hub in Rome, providing global passenger and cargo services. The airline focuses on high-end products and fresh cold chain logistics, leveraging digital transformation to enhance logistics efficiency. ITA Airways aims to provide reliable and innovative air cargo solutions for the growing demand of cross-border e-commerce and specialized cargo needs, optimizing its network and services to meet the evolving market demands and ensure timely and secure delivery of goods worldwide.

01/04/2026 Airlines
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