Benin Customs Adopts Competency Model to Enhance Efficiency

Benin Customs Adopts Competency Model to Enhance Efficiency

With the support of the Swedish government through the WACAM project, Benin Customs has successfully implemented a competency-based human resource management system. This system covers key areas such as recruitment, training, and performance evaluation, aiming to enhance the overall effectiveness of the customs administration. The Minister of Finance expressed support for the project and hopes to extend it to the tax department. A pilot competency assessment project will be launched at Cotonou Airport, laying the foundation for the modernization of human resources within Benin Customs.

01/05/2026 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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WACAM Project Advances Customs Modernization in West Africa

WACAM Project Advances Customs Modernization in West Africa

The West Africa Customs Administration Modernization (WACAM) project aims to improve customs management and operational efficiency in West African countries. Through regional workshops and national support missions, it shares best practices in strategic management and provides capacity building support in areas such as human resource management, stakeholder relations, and resource mobilization. The project has successfully held resource mobilization workshops and will continue to advance stakeholder relations workshops, contributing to customs modernization in West Africa. The goal is to create more effective and efficient customs administrations.

12/30/2025 Customs Knowledge
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Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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Armenia Boosts Customs Efficiency with WCO Audit System

Armenia Boosts Customs Efficiency with WCO Audit System

The World Customs Organization (WCO) provided Post Clearance Audit (PCA) support to the State Revenue Committee (SRC) of Armenia, aiming to assist the country's customs administration in implementing a trader-centric audit model and enhancing trade facilitation. The mission covered PCA concepts, objective frameworks, systems audits, audit cycles, and risk management. This support helps Armenian Customs launch its first trader-centric audit pilot project. The initiative is expected to improve compliance and streamline trade processes, ultimately contributing to Armenia's economic growth and international competitiveness.

01/05/2026 Customs Knowledge
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DB Schenker MSC Partner on Biofuel for Netzero Ocean Freight

DB Schenker MSC Partner on Biofuel for Netzero Ocean Freight

DB Schenker and MSC are collaborating to achieve net-zero emissions by transporting goods using biofuel, setting an example for carbon reduction in the shipping industry. Customers can choose to pay a surcharge to support green shipping and receive emission reduction certificates. With technological advancements and policy support, the future of green shipping looks promising. This partnership demonstrates a practical approach to decarbonizing maritime transport and offers businesses a tangible way to reduce their environmental impact while contributing to a more sustainable supply chain.

01/28/2026 Logistics
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WCO Korea Partner to Enhance Global Customs Platform Clikc

WCO Korea Partner to Enhance Global Customs Platform Clikc

The World Customs Organization (WCO) and the Korea Customs Service (KCS) signed an agreement where KCS will provide funding for the WCO's CLiKC! e-learning platform. This funding will support platform upgrades and enhanced functionalities. The upgraded CLiKC! platform will feature updated course content, optimized technology, and expanded multilingual support. The goal is to enhance the professional skills and knowledge of customs officials worldwide, benefiting supply chains and promoting trade facilitation and compliance. This initiative aims to foster greater efficiency and effectiveness within customs administrations globally.

01/26/2026 Customs Knowledge
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Chinas Crossborder Ecommerce Set to Expand by 2025

Chinas Crossborder Ecommerce Set to Expand by 2025

In 2025, cross-border e-commerce is poised for favorable policies and market opportunities. Hainan Free Trade Port's streamlined customs clearance, policy support in Central China, and technological innovations from e-commerce platforms are collectively driving the high-quality development of China's cross-border e-commerce. Businesses should seize these opportunities to expand into emerging markets, improve supply chain efficiency, and gain greater development space in the global market. This growth is fueled by a combination of governmental support and technological advancements within the e-commerce sector.

02/11/2026 Logistics Industry Insights
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IATA Launches Aviation Crisis Program for Family Assistance

IATA Launches Aviation Crisis Program for Family Assistance

IATA's "Airline ERP and Crisis Management Team Family Assistance" course aims to enhance aviation professionals' capabilities in family assistance and build more resilient crisis response mechanisms. The curriculum covers key areas such as international regulations, FAP design and implementation, reception center management, external coordination, and long-term family support. It helps participants provide timely, comprehensive, and compassionate assistance to affected families, ensuring their well-being during and after a crisis. The course emphasizes practical skills and knowledge necessary for effective family support in the aviation industry.

01/20/2026 Airlines
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Mauritius Revenue Authority Boosts Leadership Via WCO Program

Mauritius Revenue Authority Boosts Leadership Via WCO Program

The World Customs Organization (WCO), with the support of the India Customs Cooperation Fund, conducted a Leadership and Management Development (LMD) workshop for the Mauritius Revenue Authority (MRA). The workshop aimed to enhance the leadership and management skills of MRA managers and optimize the leadership culture. Emphasis was placed on self-awareness, team building, and people management. Participants provided positive feedback. The MRA expressed gratitude to the WCO and the Government of India for their support and plans to further develop its leadership culture.

02/12/2026 Customs Knowledge
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