Amazon Sellers Advised on Managing Unfair Product Reviews

Amazon Sellers Advised on Managing Unfair Product Reviews

Cross-border e-commerce sellers often encounter bizarre negative reviews that damage their store reputation. This article provides strategies to address them: calmly analyze the type of review (product quality, service, malicious, or unreasonable) and take appropriate action, such as apologizing, improving products, or reporting malicious behavior. Simultaneously, actively maintain store reputation by promptly responding to reviews, encouraging positive feedback, and understanding Amazon's criteria and process for removing negative reviews. Turn crises into opportunities for business growth.

01/06/2026 Logistics Industry Insights
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South Korea Sellers Adapt to Coupangs Strict Return Policies

South Korea Sellers Adapt to Coupangs Strict Return Policies

This article addresses the return issues faced by Coupang sellers, particularly malicious returns, and provides detailed strategies for dealing with them. It starts with product selection and product descriptions to reduce the return rate. For malicious returns, it elaborates on effective methods such as collecting evidence and applying for platform intervention, aiming to help sellers reduce losses and improve operational efficiency. The guidance helps sellers navigate the challenges of returns and optimize their business practices on the Coupang platform.

12/31/2025 Logistics Encyclopedia
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Amazon Sellers Combat Listing Hijacking Fraud

Amazon Sellers Combat Listing Hijacking Fraud

Amazon sellers are increasingly facing the problem of malicious listing hijacking. This paper details how to effectively combat this issue and protect your business reputation by leveraging official Amazon resources (such as Brand Registry and complaint mechanisms), strengthening brand protection measures, utilizing monitoring tools and technical means, taking legal action when necessary, and maintaining good communication. A multi-pronged approach is crucial to effectively address malicious listing hijacking and safeguard your brand on the Amazon marketplace.

01/21/2026 Customs Knowledge
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Breakthrough in Railway Freight Transportation Optimizes Logistics Costs Against Waterway Competition

Breakthrough in Railway Freight Transportation Optimizes Logistics Costs Against Waterway Competition

Zhongtian Iron and Steel Group Co., Ltd. has recently transitioned from waterway to railway transportation, successfully dispatching 42 freight cars to Ningbo. The new pricing policy by China Railway Corporation, which charges based on actual weight, has provided significant logistics cost advantages for the company. The Nanjing Freight Center has offered customized solutions, reducing overall expenses. The high timeliness and stability of railway transport have led Zhongtian Steel to shift more cargo to rail, which is expected to enhance its overall logistics management efficiency.

07/21/2025 Logistics
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Chinese Ecommerce Firm Recovers Millions in Frozen Funds

Chinese Ecommerce Firm Recovers Millions in Frozen Funds

A Shenzhen-based cross-border e-commerce company faced malicious intellectual property litigation in the United States, resulting in the freezing of its store funds. Leveraging a comprehensive IP strategy and proactive legal defense, the company ultimately won the lawsuit and successfully unfroze millions of dollars. This case provides valuable experience for other cross-border e-commerce sellers on how to deal with malicious litigation, emphasizing the importance of intellectual property protection and compliant operations. It highlights the need for a robust IP portfolio and a proactive approach to defend against unfounded claims.

12/30/2025 Logistics Industry Insights
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The Breakthrough Path for Line Haul Logistics Tackling Internal Competition and Transformation Challenges

The Breakthrough Path for Line Haul Logistics Tackling Internal Competition and Transformation Challenges

Currently, less-than-truckload (LTL) dedicated line logistics companies face multiple challenges, including homogeneous competition, changes in cargo structure, and upgraded customer demands. It is recommended that companies implement a new direct delivery model using new energy logistics tools to improve efficiency, reduce costs, and enhance market competitiveness in response to industry pressures.

07/23/2025 Logistics
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Price Competition Between Express Delivery And Freight Services New Market Trends And Corporate Responses

Price Competition Between Express Delivery And Freight Services New Market Trends And Corporate Responses

The express delivery and logistics industries are experiencing a reversal in pricing strategies. JD has attempted to increase delivery prices to promote door-to-door services, while logistics companies like Aneng and Baishi are lowering end fees to gain market share. This phenomenon highlights the intense market competition and the flexible response of companies to changing strategies.

07/25/2025 Logistics
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