Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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Indonesia Boosts Global Trade with New WCO Customs Centers

Indonesia Boosts Global Trade with New WCO Customs Centers

The World Customs Organization (WCO) and Indonesian Customs have signed a Memorandum of Understanding to establish a regional training center and a regional customs laboratory in Indonesia. This initiative aims to enhance the professional skills of regional customs personnel and improve commodity inspection capabilities. It will also help combat counterfeit goods, promote trade facilitation, and strengthen regional cooperation to address the challenges posed by the pandemic. This collaboration is expected to inject new vitality into the healthy development of global trade.

01/20/2026 Customs Knowledge
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WCO Calls for Global Trade Collaboration Digital Shift

WCO Calls for Global Trade Collaboration Digital Shift

The Secretary General of the World Customs Organization (WCO) has called for enhanced international cooperation and digital transformation to address the challenges posed by the pandemic and build a more resilient global trade system. He emphasized the crucial role of customs in facilitating the cross-border flow of vaccines and essential goods, and encouraged leveraging data and technological innovation to improve management efficiency and service delivery. The WCO will continue to support its member customs administrations in their digital transformation efforts, contributing to the recovery of global trade.

01/20/2026 Customs Knowledge
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Customs Americas Caribbean Push Gender Equality Diversity

Customs Americas Caribbean Push Gender Equality Diversity

In September 2021, SECO and WCO jointly organized a virtual forum on Gender Equality and Diversity for the Americas and the Caribbean, bringing together over 80 representatives from 24 countries. The forum aimed to promote gender equality and inclusion in customs administration. Discussions focused on work-life balance and the prevention of gender-based violence. The Spanish version of the WCO Gender Equality Organizational Assessment Tool (GEOAT) was launched. Participants agreed to integrate gender equality and diversity into the customs agenda and continue their efforts in this area.

01/20/2026 Customs Knowledge
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Latvia Sets Global Standard in Customs Training Innovation

Latvia Sets Global Standard in Customs Training Innovation

Latvia has developed an innovative customs talent cultivation model in cooperation with Riga Technical University, the State Revenue Service, and the private sector, creating a multi-stakeholder ecosystem. This model combines theory and practice, integrates multiple disciplines, and continuously improves training quality, offering valuable insights for other countries. Simultaneously, the WCO Management Development Program empowers customs leaders and contributes to building a global community for customs talent development. This collaborative approach fosters a more effective and globally connected customs workforce.

11/30/-0001 Customs Knowledge
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Tanzania Upgrades Border Security with Smart Risk Management

Tanzania Upgrades Border Security with Smart Risk Management

Tanzania, with assistance from the World Customs Organization and the Japan International Cooperation Agency, is upgrading its customs risk management framework. This aims to enhance customs efficiency, promote trade facilitation, and combat smuggling through more precise risk identification and response. The upgrade is a significant step towards improving the country's customs administration and contributing to national economic development and trade security. The improved framework will allow for better resource allocation and targeted interventions, ultimately streamlining trade processes and reducing illicit activities.

01/20/2026 Customs Knowledge
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Colombia Customs Boosts Risk Management with WCO Aid

Colombia Customs Boosts Risk Management with WCO Aid

The WCO held a workshop in Colombia to help DIAN improve its risk management capabilities. Experts provided instruction, and DIAN actively participated. The GTFP will continue to support DIAN's technological transformation over the next three years, promoting trade facilitation. The workshop aimed to strengthen DIAN's ability to identify and mitigate potential risks in cross-border trade, enhancing security and efficiency. Through enhanced risk management practices and customs cooperation, DIAN can contribute to a more secure and facilitated trade environment.

01/20/2026 Customs Knowledge
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Bahamas Customs Boosts Trade Via Wcobacked AEO Program

Bahamas Customs Boosts Trade Via Wcobacked AEO Program

The World Customs Organization (WCO) is assisting the Bahamas Customs Department in implementing an Authorized Economic Operator (AEO) program to enhance trade efficiency and security. Through training, regulatory development, and pilot projects, the Bahamas is actively building its AEO framework. AEO certification not only provides customs clearance benefits for businesses but also promotes global trade development. Chinese enterprises should also actively participate in the AEO system to enhance their international competitiveness.

01/20/2026 Customs Knowledge
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Eswatini Customs Modernizes Through Skills Training

Eswatini Customs Modernizes Through Skills Training

The Eswatini Revenue Authority (SRA), in collaboration with the World Customs Organization (WCO), undertook a people development diagnostic mission to develop a competency-based customs talent development strategy, aiming to enhance customs modernization. The SRA is committed to adopting relevant management principles and implementing a plan encompassing key elements such as competency model development, job analysis, recruitment and training, and performance management. This initiative is designed to promote trade facilitation and economic development within Eswatini.

01/20/2026 Customs Knowledge
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Antigua and Barbuda Customs Launches Fiveyear Modernization Plan

Antigua and Barbuda Customs Launches Fiveyear Modernization Plan

Antigua and Barbuda Customs is implementing a five-year strategy in response to the World Customs Organization's Mercator Program. This initiative aims to modernize customs operations, promote economic development, and enhance international competitiveness. The strategic plan focuses on streamlining processes, improving efficiency, and aligning with global best practices. By embracing international standards and modern technologies, Antigua and Barbuda Customs seeks to facilitate trade, strengthen border security, and contribute to the nation's sustainable economic growth. This modernization effort is crucial for attracting investment and fostering a more competitive business environment.

01/20/2026 Customs Knowledge
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