US Rail Firms Under Fire for Service Failures After Staff Reductions

US Rail Firms Under Fire for Service Failures After Staff Reductions

Surface Transportation Board (STB) Chairman Martin Oberman sharply criticized the four major railroads at the RailTrends conference, attributing their service crisis to 'self-inflicted' workforce reductions. He argued that these cuts have diminished rail transport capacity, significantly harming the U.S. economy. Oberman emphasized the need for railroads to balance shareholder interests with the public good and rebuild a healthy industry ecosystem. He believes the current service problems stem directly from prioritizing profits over reliable service and adequate staffing, leading to widespread disruptions in rail freight.

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

US Service Sector Grows in Early 2026 Despite Inflation Export Woes

US Service Sector Grows in Early 2026 Despite Inflation Export Woes

The US Services PMI remained robust in early 2026, but rising prices and declining export orders raised concerns. The Services PMI registered 53.8, marking the 19th consecutive month of expansion. However, new export orders significantly decreased, and inflationary pressures persisted. The ISM Chair noted that tariff policies and AI development are influencing purchasing decisions. Going forward, attention should be paid to the Federal Reserve's interest rate policy and the international trade environment.

Fedex Freight Opens New Alberta Hub to Expand Western Canada Service

Fedex Freight Opens New Alberta Hub to Expand Western Canada Service

FedEx Freight has opened a new service center in Alberta, Canada, aimed at improving logistics efficiency and service capabilities in Western Canada. This strategic hub will reduce transit times, increase flexibility, and expand service coverage, positively impacting the Canadian logistics market and helping local businesses expand. The new facility enhances FedEx's network and provides improved access to key markets for customers shipping within and across Western Canada. It represents a significant investment in the region's infrastructure and demonstrates FedEx's commitment to supporting economic growth.

02/11/2026 Logistics
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US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

The US Services PMI hit a two-and-a-half-year low, indicating a slowdown in growth, although it remains in expansion territory. Slower order growth, employment contraction, and rising prices are key challenges. Experts believe that the risk of economic recession is manageable, with inflation and interest rates being crucial influencing factors. Future attention should be focused on inflation trends and the Federal Reserve's interest rate policy. Despite the slowdown, the services sector continues to contribute to overall economic activity, but its performance warrants close monitoring.

Logistics Firms Honored for Service Excellence in Quest for Quality Awards

Logistics Firms Honored for Service Excellence in Quest for Quality Awards

The Quest for Quality Award from *Logistics Management* magazine is a key benchmark for service quality in the logistics industry. This paper delves into the award's selection mechanism and evaluation criteria, revealing core customer needs regarding logistics services. It provides data-driven insights for companies to improve service quality and grasp industry trends. The analysis of the award highlights the importance of understanding customer perceptions and adapting strategies to meet evolving expectations within the competitive logistics landscape.

Ebay Shoppers Advised on Navigating Customs Duties

Ebay Shoppers Advised on Navigating Customs Duties

This article provides a detailed interpretation of eBay's customs duty policy for overseas shopping, including duty collection standards, value limits, tax rates, and personal postal item limits. It also offers practical tips to minimize customs duty risks, helping consumers make more informed purchasing decisions on eBay. The guide covers key aspects of navigating import taxes and understanding the regulations surrounding international shipments, ultimately aiming to enhance the eBay shopping experience and avoid unexpected costs.

China Post Expands Costeffective Sea Freight to Australia

China Post Expands Costeffective Sea Freight to Australia

This article provides a detailed analysis of the process, cost structure, and key considerations for shipping goods to Australia via China Post sea freight. Sea freight, as an economical cross-border logistics solution, is particularly suitable for heavy or bulky goods where time sensitivity is not a primary concern. This article aims to offer a practical guide for readers with cross-border shipping needs, covering essential aspects of postal sea shipping to Australia.

Amazon Sellers Urged to Master US ZIP Codes for Shipping

Amazon Sellers Urged to Master US ZIP Codes for Shipping

This article focuses on Amazon US sellers and details the importance and selection methods of efficient postal code lookup tools. By mastering these tools, sellers can more accurately fill in mailing addresses, ensuring timely delivery of goods, improving operational efficiency, and increasing customer satisfaction. This ultimately leads to success in the competitive Amazon marketplace. Accurate zip code information is crucial for smooth logistics and avoiding delivery issues, directly impacting the seller's reputation and profitability.