New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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SAS Joins Skyteam Ending Star Alliance Era

SAS Joins Skyteam Ending Star Alliance Era

Scandinavian Airlines (SAS) joining SkyTeam prompts reflection on the shifting landscape of airline alliances. This analysis examines the evolution of airline alliances, regional capacity share disparities, and SAS's strategic considerations and future opportunities. While this alliance switch doesn't fundamentally disrupt the existing order, it presents new challenges for airport operators and related alliances. The European aviation market may face increased volatility as a result. The move highlights the dynamic nature of airline partnerships and their impact on market competition and consumer choices.

01/07/2026 Logistics Industry Insights
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Amazon Expands in South Korea Amid Influencer Marketing Boom

Amazon Expands in South Korea Amid Influencer Marketing Boom

This article analyzes Amazon's rise in the South Korean eCommerce market, its influencer marketing strategies, and the surge in brand registrations. It also touches upon the Indonesian eCommerce landscape and TikTok's measures to protect young users. The article highlights the accelerated globalization of eCommerce, continuous innovation in marketing models, and the growing importance of corporate social responsibility. Cross-border eCommerce sellers need to closely monitor market changes and adjust their business strategies accordingly.

01/04/2026 Logistics Industry Insights
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Chinese Beauty Brands Gain Traction in Japans Competitive Market

Chinese Beauty Brands Gain Traction in Japans Competitive Market

Domestic beauty brands are exhibiting strong social media marketing performance in the Japanese market, but face competition from Korean cosmetics and challenges in building customer loyalty. To succeed, these brands need to focus on improving product quality and innovation, as well as gaining a deeper understanding of Japanese consumer needs and preferences. This includes tailoring products and marketing strategies to resonate with the specific demands and cultural nuances of the Japanese beauty market.

01/04/2026 Logistics Industry Insights
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Da Shun Logistics Enhances Chinaaustralianz Air Freight Services

Da Shun Logistics Enhances Chinaaustralianz Air Freight Services

This article delves into the market status and challenges of air freight routes from China to Australia and New Zealand. It highlights Da Shun Company's core competitiveness, target customers, superior air freight solutions, and multiple advantages on this route. Da Shun leverages close collaborations with numerous airlines, a professional customer service team, a robust overseas agent network, and familiarity with local customs clearance requirements. This enables them to provide customers with efficient, economical, and convenient air freight services, helping businesses succeed in the Australia & New Zealand market.

05/25/2024 Logistics
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Russia Opens Talakan Airport to Boost Sakha Republic Connectivity

Russia Opens Talakan Airport to Boost Sakha Republic Connectivity

Tarakan Airport (TLK) is a vital transportation hub in the Sakha Republic, Russia. This article provides a detailed overview of the airport's geographical location, operating airlines and routes, facilities and services, cargo services, and customs clearance requirements. It also introduces practical tools such as the three-letter code search system and the West Coast Cargo Network, aiming to provide readers with comprehensive and accurate information about Tarakan Airport. The airport plays a crucial role in connecting the region and facilitating both passenger and freight transport.

09/28/2025 Airport Codes
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Nakhon Si Thammarat Airport Boosts Southern Thailand Tourism

Nakhon Si Thammarat Airport Boosts Southern Thailand Tourism

Loei Airport, with the IATA code NST, is located in Loei Province, Thailand, 14 kilometers from the city center. Since its opening in 1998, it has become an important aviation hub. The airport features a runway that is 2,100 meters long, multiple parking bays, and a passenger terminal area of 7,985 square meters, capable of accommodating up to 2,504 passengers. Major airlines operating at the airport include Thai AirAsia, Nok Air, and Thai Lion Air, providing flight services to key cities such as Bangkok.

07/29/2025 Airport Codes
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Global Aviation Body IATA Launches Safetyis for Enhanced Flight Security

Global Aviation Body IATA Launches Safetyis for Enhanced Flight Security

IATA SafetyIS is an intelligent solution designed to enhance global aviation safety. It provides comprehensive and reliable industry Safety Performance Indicators (SPIs), coupled with benchmarking and data visualization tools. This empowers airlines and aviation service providers to better understand and monitor the global aviation safety landscape. By leveraging these insights, organizations can continuously improve safety levels, optimize products and services, and broaden their global perspective on safety trends and best practices. Ultimately, SafetyIS aims to foster a safer and more efficient aviation industry worldwide.

01/05/2026 Logistics Industry Insights
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Aviation Sector Navigates Recovery Amid Economic and Green Pressures

Aviation Sector Navigates Recovery Amid Economic and Green Pressures

The improving global economic environment supports aviation recovery. The industry needs to actively address carbon emission reduction challenges and resolve issues like border policies, financial support, and business travel transformation. Passenger confusion regarding travel restrictions should be addressed through increased transparency. Air cargo played a crucial role during the pandemic and holds future potential. Enhanced cooperation among all stakeholders is essential to build a brighter future for the aviation industry. This includes airlines, airports, governments, and technology providers working together to ensure a sustainable and efficient recovery.

01/05/2026 Logistics Industry Insights
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Global Aviation Summit Tackles Retail Finance and Passenger Trends

Global Aviation Summit Tackles Retail Finance and Passenger Trends

The IATA World Financial Symposium (WFS) & World Passenger Symposium (WPS) were held jointly, focusing on aviation retail, finance, and passenger experience. Looking ahead to 2026, intelligence and sustainability are key themes. The conference explored how airlines can leverage technology and innovative financial strategies to enhance the overall travel journey and ensure long-term growth in a rapidly evolving industry. Discussions centered around creating more personalized and seamless experiences for passengers while also addressing the increasing need for environmentally responsible practices within the aviation sector.

01/05/2026 Logistics Industry Insights
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