New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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IATA Launches Aviation Safety Risk Management Simulation

IATA Launches Aviation Safety Risk Management Simulation

The IATA Safety Risk Management (SRM) simulation course combines theoretical learning with practical exercises to help participants master the core principles and key skills of safety risk management. The course covers critical areas such as risk identification, assessment, and control, and provides a highly realistic simulation environment. This allows participants to improve their decision-making abilities and teamwork skills in a risk-free setting, cultivate a proactive safety culture, and ultimately enhance operational safety levels to achieve operational excellence.

01/20/2026 Logistics Industry Insights
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Safetpak Enhances Dangerous Goods Transport Safety

Safetpak Enhances Dangerous Goods Transport Safety

Saf-T-Pak Inc., a Canadian provider of dangerous goods transportation packaging solutions, is an IATA Platinum Partner. The company offers packaging design, manufacturing, and compliance consulting services that meet international standards. They are dedicated to providing safe and reliable dangerous goods transportation solutions for the medical, pharmaceutical, and research industries. Their services aim to reduce transportation risks and ensure the safe delivery of goods. Saf-T-Pak focuses on compliance and safety throughout the entire transportation process.

01/20/2026 Logistics Encyclopedia
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Wcos 2021 SAFE Framework Enhances Global Trade Security

Wcos 2021 SAFE Framework Enhances Global Trade Security

The World Customs Organization (WCO) SAFE Framework 2021 has been officially released, adding a core element of cooperation between customs and other government agencies, and revising content such as smart security devices and mutual recognition arrangements. It aims to enhance supply chain security, efficiency, and transparency, reduce trade costs, and promote global trade facilitation and sustainable development. The updated framework emphasizes collaboration and technology to improve the overall security and flow of goods across international borders.

02/03/2026 Customs Knowledge
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Temu Sellers Risk EU Delistings Over Missed Compliance Deadline

Temu Sellers Risk EU Delistings Over Missed Compliance Deadline

Attention Temu sellers! The deadline for EU Representative compliance is approaching, with non-compliant products facing mass removal starting August 15th. This article delves into the reasons behind Temu's strict enforcement of EU Representative requirements, analyzes the importance of a compliant EU Representative, and provides practical guidance on selecting a professional representative. Ensure smooth compliance and avoid losses by understanding and adhering to these regulations. Don't risk your product listings, take action now to meet the EU's compliance standards.

02/05/2026 Customs Knowledge
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Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia Boosts Trade Security with Wcobacked AEO Program

Indonesia is expanding its Authorized Economic Operator (AEO) program with support from the World Customs Organization (WCO). A seminar was held in Jakarta, sharing experiences from the EU, US, and Japan. The program aims to enhance supply chain security by certifying businesses, granting them benefits such as streamlined customs clearance and reduced risk. Future plans include integrating the AEO program with aviation security. The WCO has pledged continued collaboration to promote trade facilitation, attract investment, and improve Indonesia's international competitiveness. The AEO program is crucial for Indonesia's economic growth and global trade integration.

01/07/2026 Customs Knowledge
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Aviation Safety Relies on Iatas Dangerous Goods Training

Aviation Safety Relies on Iatas Dangerous Goods Training

IATA DGR Initial Training is designed for personnel handling dangerous goods. It covers identification, packaging, documentation, and other key aspects to ensure safety in air transport. Upon successful completion, participants receive an IATA certificate valid for 24 months. The training equips individuals with the necessary knowledge and skills to comply with IATA regulations and handle dangerous goods safely and efficiently, minimizing risks associated with their transportation by air.

01/20/2026 Logistics Encyclopedia
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IATA Workshop Advances Aviation Safety Standards

IATA Workshop Advances Aviation Safety Standards

The IATA Safety Management System Workshop helps aviation executives master ICAO/EASA standards, improve risk management, prevent accidents, build a superior safety culture, and enhance competitiveness. Participants will gain insights into implementing and maintaining a robust SMS, ensuring compliance, and fostering a proactive approach to safety. The workshop covers key elements of SMS, including hazard identification, risk assessment, safety assurance, and safety promotion. By attending, aviation leaders can strengthen their organization's safety performance and contribute to a safer aviation industry.

01/27/2026 Logistics Encyclopedia
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WCO Publishes AEO Guide to Boost Global Trade Security

WCO Publishes AEO Guide to Boost Global Trade Security

The World Customs Organization (WCO) released the AEO Guidelines, aiming to enhance global supply chain security and efficiency, facilitate international trade, and provide a framework for implementing AEO programs. These guidelines offer practical guidance to customs administrations and businesses on establishing and operating effective AEO programs, contributing to a more secure and streamlined global trading environment. The focus is on promoting compliance, reducing risks, and fostering collaboration between customs and the private sector.

01/30/2026 Customs Knowledge
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Chinese Brand CUKTECH Gains Global Power Bank Market Share

Chinese Brand CUKTECH Gains Global Power Bank Market Share

CUKTECH has rapidly risen in the global power bank market through a differentiated product strategy, precise market positioning, and localized operations. By focusing on "outdoor + business" scenarios and providing "just enough" products, coupled with multi-channel distribution and social media marketing, CUKTECH has successfully stood out in a highly competitive market. The brand's success serves as a new benchmark for Chinese brands going global, demonstrating the power of targeted product development and strategic market engagement.

02/11/2026 Logistics Industry Insights
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