Amazon Sellers Advised on Handling Negative Reviews

Amazon Sellers Advised on Handling Negative Reviews

How can Amazon sellers handle negative reviews? This article provides a comprehensive crisis PR guide, covering key steps such as rapid response, polite apology, offering solutions, and personalized replies. It also emphasizes the importance of preventing negative reviews in the first place. By proactively addressing and continuously improving, sellers can transform negative reviews into opportunities to enhance brand image and product services. This approach helps build trust and fosters customer loyalty in the competitive e-commerce landscape.

01/05/2026 Logistics Industry Insights
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Crossborder Ecommerce Faces Shipping and Pricing Challenges

Crossborder Ecommerce Faces Shipping and Pricing Challenges

This article exposes the low-price traps prevalent in cross-border e-commerce logistics. It cautions sellers against solely pursuing the lowest price and emphasizes the importance of focusing on the professionalism, transparency, and responsibility of freight forwarders. Selecting a logistics partner that provides honest and reliable services is crucial for achieving long-term mutual benefits. Sellers should prioritize quality and trustworthiness over simply finding the cheapest option to avoid potential issues and ensure smooth and efficient delivery processes.

01/05/2026 Logistics Industry Insights
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JD Logistics Expands to Saudi Arabia with Joyexpress for Ecommerce Growth

JD Logistics Expands to Saudi Arabia with Joyexpress for Ecommerce Growth

JD Logistics has launched its self-operated B2C express delivery brand, "JoyExpress," in Saudi Arabia. It offers services such as door-to-door delivery, cash on delivery, same-day/next-day delivery, and has established a comprehensive logistics network covering warehousing, transshipment, sorting, and last-mile delivery. This move represents a significant step in JD.com's internationalization strategy, aiming to inject new vitality into the development of e-commerce in Saudi Arabia and the broader Middle East region.

01/08/2026 Logistics
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USPS Adapts to Ecommerce Demands Amid Logistics Shifts

USPS Adapts to Ecommerce Demands Amid Logistics Shifts

The latest financial report of the United States Postal Service (USPS) reveals a slight decrease in operating revenue, but growth persists in specific market segments. USPS is actively undergoing transformation by reducing costs, increasing efficiency, innovating services, implementing flexible pricing, and expanding its e-commerce logistics business to address challenges. Companies can learn from USPS's experience by embracing change, focusing on niche markets, and collaborating with partners to create a new future for e-commerce logistics.

01/08/2026 Logistics
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Airports Boost Efficiency with Iatas Forecasting Tools

Airports Boost Efficiency with Iatas Forecasting Tools

IATA Consulting Services empowers airports to seize market opportunities and develop winning strategies by providing forward-looking traffic forecasts and expert advice. Our traffic forecasting research, based on reliable data, meticulous analysis, and rigorous modeling, offers comprehensive decision support for airport operators, investors, and more. Choosing IATA Consulting means gaining access to an unparalleled database, an extensive industry network, and a proven track record of excellence, laying a solid foundation for the future development of your airport.

01/08/2026 Logistics Industry Insights
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Aviation Sector Focuses on Ground Handling Compliance for Safety

Aviation Sector Focuses on Ground Handling Compliance for Safety

This article delves into the importance of safety and compliance in ground handling services, highlighting the challenges faced by ground handling companies. It focuses on IATA Consulting's Ramp Safety and Regulatory Compliance service, which helps ground handling companies improve safety levels and ensure compliant operations through comprehensive reviews, industry benchmarking, corrective action plans, and implementation support. Ultimately, this service aims to enable sustainable development for ground handling businesses by fostering a culture of safety and adherence to regulations.

01/08/2026 Logistics Industry Insights
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IATA Celebrates 50 Years of Training Shaping Aviations Future

IATA Celebrates 50 Years of Training Shaping Aviations Future

With fifty years of development, IATA Training keeps pace with industry changes, providing high-quality training services to the global aviation industry through experiential learning, curriculum innovation, data-driven insights, and diversified channels. IATA is committed to representing, leading, and serving the aviation industry, contributing to its sustainable development. Its training programs are designed to meet the evolving needs of aviation professionals and organizations worldwide, ensuring a skilled and knowledgeable workforce for the future of air travel.

01/08/2026 Airlines
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UPS Revamps Ground Saver Higher Costs Less Coverage

UPS Revamps Ground Saver Higher Costs Less Coverage

UPS rebranded SurePost to Ground Saver, significantly reducing compensation while surprisingly raising prices, drawing attention from sellers. This article delves into the impact of this adjustment, providing sellers with strategies to adapt and maintain competitiveness in the evolving market landscape. The changes in compensation policies and pricing structures are analyzed to understand the potential challenges and opportunities for businesses relying on UPS services. Practical recommendations are offered to help sellers navigate the new environment and optimize their logistics strategies.

01/08/2026 Logistics
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Trucking Industry Adapts Strategies Amid Market Downturn

Trucking Industry Adapts Strategies Amid Market Downturn

Facing a downward cycle in the freight market, trucking companies are actively seeking transformation. While the truck freight market shows signs of recovery, it still faces the challenge of overcapacity. LTL carriers are focusing on profitability rather than volume to cope with market weakness. Companies need to optimize operations, expand services, and cautiously manage economic risks to survive in adverse conditions. Strategic adaptation is key to navigating the current market downturn and ensuring long-term sustainability.

01/08/2026 Logistics Industry Insights
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COSCO OOCL Expand MWAX Service to Conakry Port

COSCO OOCL Expand MWAX Service to Conakry Port

COSCO SHIPPING and OOCL jointly upgraded the MWAX service, incorporating the Port of Conakry in Guinea into the network. This enhancement will improve the transportation capacity of bulk commodities, strengthen their position in the African market, and facilitate the development of China-Africa trade. Both parties will continue to optimize the service to address challenges and provide high-quality shipping services. The upgraded MWAX service aims to better serve the growing trade demands between China and West Africa.

01/08/2026 Logistics
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