Amazon Sellers Adopt New Tactics to Counter Negative Reviews

Amazon Sellers Adopt New Tactics to Counter Negative Reviews

This article delves into common strategies for Amazon sellers to handle negative reviews, including email communication, contacting buyers on the platform, using the Report Abuse feature, highlighting positive Q&A, and leveraging buyer show videos. From a data analysis perspective, it emphasizes the importance of quantifying the impact of negative reviews, continuous monitoring, analyzing root causes, optimizing product descriptions, and improving customer service quality. The aim is to help sellers manage negative reviews more effectively and enhance product competitiveness.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Strategize for Peak Season Returns and Reviews

Amazon Sellers Strategize for Peak Season Returns and Reviews

Facing rising costs due to Amazon's policy changes and peak season returns, sellers must optimize product quality, refine listings, improve logistics efficiency, and provide excellent customer service. Utilizing Amazon's 'Buy Shipping' service can effectively mitigate negative logistics reviews and safeguard store performance. Detailed operational management and building strong customer relationships are crucial for enhancing customer satisfaction, helping sellers navigate competition and achieve sustainable growth on the Amazon platform. Proactive communication and addressing customer concerns promptly are also vital for minimizing negative feedback and return requests.

12/29/2025 Logistics Industry Insights
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Comparing Top International Couriers DHL Fedex UPS

Comparing Top International Couriers DHL Fedex UPS

This article provides an in-depth analysis of the strengths and weaknesses of major international express companies such as DHL, FedEx, UPS, TNT, and China Post International Express. It compares them across multiple dimensions including delivery time, price, destination, package type, and service requirements. The aim is to help readers choose the most suitable international express company based on their specific needs, ensuring that packages are delivered safely and quickly. This analysis helps to make informed decisions when selecting an international courier service.

02/02/2026 Logistics Encyclopedia
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Amazon Sellers Advised on Managing Negative Feedback

Amazon Sellers Advised on Managing Negative Feedback

Amazon sellers should adopt proactive strategies when facing negative reviews. This includes actively contacting buyers to resolve issues, applying platform rules to remove inappropriate reviews, diluting negative impact by increasing positive reviews, and responding publicly with rational explanations. More importantly, long-term improvement of product quality and service levels is crucial to fundamentally reduce the occurrence of negative reviews. Addressing negative feedback effectively is key to maintaining a positive seller reputation and driving sales on Amazon.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Face Stricter Compliance Rules Ahead of Prime Day

Amazon Sellers Face Stricter Compliance Rules Ahead of Prime Day

As Amazon Prime Day approaches, compliance reviews are stricter than ever. Sellers need to establish traceable supply chains and provide VAT invoices, supplier profiles, brand authorizations, and other relevant documentation. Non-compliance can lead to product removal and store suspension. Tools like E-Cang ERP can help sellers efficiently ensure compliance and capitalize on the Prime Day opportunity. Meeting these requirements is crucial for avoiding penalties and maximizing sales during this peak shopping event. Prepare your business now to succeed!

01/19/2026 Logistics Industry Insights
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Amazon France Enforces Electronics Compliance by September

Amazon France Enforces Electronics Compliance by September

Amazon France is implementing new regulations starting in September, strictly reviewing the compliance of electronic and smart products. Non-compliant products risk being removed from the platform. This new rule stems from the French law regarding parental control on internet access devices, requiring relevant products to provide a Declaration of Conformity (DoC). Sellers need to promptly check their products, prepare compliance documents, and ensure the information is accurate and complete to avoid impacting sales on Amazon France.

02/04/2026 Customs Knowledge
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