US Ecommerce Returns Cut Into Retailer Profits

US Ecommerce Returns Cut Into Retailer Profits

US e-commerce faces a high return rate challenge, with returns projected to reach $279 billion this year, far exceeding pre-pandemic levels. Inflation and changing consumer behavior are major contributors. This high return rate erodes profits, requiring sellers to optimize product information, strengthen customer service, implement flexible return policies, and collaborate with logistics partners. Utilizing data analytics to predict return peaks is crucial to address this challenge.

12/31/2025 Logistics Industry Insights
Read More
Freight Forwarder Shares Expert Tips for Smooth Customs Clearance

Freight Forwarder Shares Expert Tips for Smooth Customs Clearance

This article, based on the experience sharing of seasoned freight forwarders, delves into common issues in container import and export processes. It covers aspects such as customs declaration, commodity inspection, free time, empty container handling, and manifest amendments. The aim is to help businesses mitigate risks, improve efficiency, and reduce logistics costs. It provides practical insights into navigating the complexities of international container shipping and optimizing supply chain operations.

08/23/2025 Logistics Encyclopedia
Read More
Analysis of Container Issuance and Handover Process in International Shipping

Analysis of Container Issuance and Handover Process in International Shipping

This article provides a detailed analysis of the issuance and handover process of international shipping containers. It elaborates on the basis for responsibility allocation, the processes for retrieving and handing over import and export full containers, as well as the procedures for issuing and handing over empty containers. Understanding these processes is crucial for relevant entities involved in international trade, as it helps ensure smooth and efficient logistics.

07/18/2025 Logistics Encyclopedia
Read More
Understanding COV Fees in Ocean Freight Forwarding: An Insight into Change of Vessel Fee

Understanding COV Fees in Ocean Freight Forwarding: An Insight into Change of Vessel Fee

COV (Change of Vessel Fee) is a common charge in maritime freight forwarding, typically around 200 RMB per instance. This fee applies in cases where changes to the vessel are required due to customer reasons, helping to prevent empty cargo holds during voyages. Understanding the background and implications of change of vessel fees can assist customers in making more efficient arrangements for cargo transport and avoid unnecessary costs.

07/16/2025 Logistics Encyclopedia
Read More
US Customs Delays Disrupt Amazon Walmart Supply Chains

US Customs Delays Disrupt Amazon Walmart Supply Chains

US customs inspections are intensifying, leading to increased port congestion. Amazon and Walmart warehouses are experiencing capacity issues, making delivery appointments difficult. Some warehouses are even refusing floor-loaded shipments. Oakland terminal's GATE FEE is set to increase, and inspection rates are soaring across multiple ports, with a focus on cargo value and compliance. Export businesses should closely monitor the latest developments at ports and warehouses, proactively assess risks, and implement appropriate mitigation strategies. This includes considering alternative ports or shipping methods to avoid delays and potential storage fees.

01/05/2026 Logistics
Read More
Ebay Buyers Guide Navigating Returns Smoothly

Ebay Buyers Guide Navigating Returns Smoothly

This article provides a detailed explanation of the eBay return process, covering how buyers initiate return requests, specific time limits for returns, and how sellers can issue partial refunds. It emphasizes the importance of clear communication throughout the return process, aiming to help both buyers and sellers better understand and manage eBay return issues. Understanding these procedures and maintaining open communication can lead to smoother transactions and improved customer satisfaction on the eBay platform.

01/04/2026 Logistics Encyclopedia
Read More
Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

A survey by the Korea Consumer Agency reveals issues in cross-border e-commerce returns, including high return shipping fees, opaque information disclosure, and complex return processes. Consumers should carefully review return policies, retain evidence, choose reputable platforms, and file complaints promptly to protect their rights. The investigation highlights the need for increased transparency and clearer regulations in cross-border transactions to ensure fair treatment and accessible solutions for consumers facing return-related problems.

12/30/2025 Logistics Industry Insights
Read More
Guide to Streamlining Export Returns for Customs Clearance

Guide to Streamlining Export Returns for Customs Clearance

This article provides a comprehensive operational guide for export return of goods, covering different types of return processing strategies such as general trade, processing trade, and returns without documents. It also details the core list of required documents for return and the key documents needed for goods to be returned to the port, helping you easily cope with export return challenges. This guide aims to simplify the complexities involved in export returns and ensure compliance with relevant regulations.

09/26/2025 Customs Knowledge
Read More
Amazon Expands Seller Refund Flexibility with Data Tools

Amazon Expands Seller Refund Flexibility with Data Tools

Amazon has upgraded its seller return tools, introducing a more flexible 'Returnless Refund' option. This allows sellers to set refund thresholds based on product price. A new Returns and Inventory Health dashboard provides insights into return reasons and recovery value. These enhancements help sellers better understand return patterns, optimize return management strategies, reduce operational costs, and improve customer satisfaction. The dashboard aims to empower sellers with data-driven insights to make informed decisions regarding returns and inventory recovery.

01/15/2026 Logistics
Read More
Shanghai Ports Guide to Luchaogang and SIPG Operations

Shanghai Ports Guide to Luchaogang and SIPG Operations

This article provides practical guidance on common issues encountered during consolidation customs clearance, such as cargo tally modifications, empty container leasing, and reefer container transportation. It also interprets practical aspects of port area operations. The aim is to assist freight forwarders and foreign trade practitioners in efficiently completing consolidation customs clearance processes. It covers key operational considerations and offers insights to streamline the entire process, ensuring smoother and faster customs clearance for consolidated shipments.

08/23/2025 Logistics Encyclopedia
Read More