WCO Releases Handbook for Customs Performance Excellence

WCO Releases Handbook for Customs Performance Excellence

The WCO has released a Customs Performance Assessment Handbook, providing tools such as assessment guidelines, KPI selection, and data management. It aims to improve the operational efficiency and service levels of customs administrations. The handbook offers a framework for measuring and enhancing performance across various customs functions, ultimately contributing to more effective border management and trade facilitation. It serves as a valuable resource for customs agencies seeking to optimize their processes and achieve strategic goals related to revenue collection, security, and compliance.

01/05/2026 Customs Knowledge
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WCO Launches Online Course for Customs Change Management

WCO Launches Online Course for Customs Change Management

The World Customs Organization (WCO) has launched an online Change Management course to equip customs professionals with the skills to navigate the evolving international trade landscape. The course covers change management concepts, stakeholder engagement, tools and processes, and resistance management, emphasizing a blend of theory and practice. It is available on the CLiKC! platform and is accessible free of charge to WCO members. The course aims to improve customs administrations' ability to adapt to new challenges and implement effective trade facilitation measures.

01/05/2026 Customs Knowledge
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New Framework Aims to Boost Gender Equality in Global Trade

New Framework Aims to Boost Gender Equality in Global Trade

During the 2019 WTO Global Review of Aid for Trade, the WCO co-organized a side event focusing on gender mainstreaming in trade facilitation. The meeting highlighted the importance of gender equality, revealing barriers to women's participation in trade. Experiences from the EU and Uganda were shared, and the WCO presented its tools and initiatives to promote gender equality and diversity in customs. This event laid the groundwork for future efforts to promote gender equality within Aid for Trade initiatives.

01/05/2026 Customs Knowledge
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Customs Agencies Boost Efficiency Through Talent Management Strategies

Customs Agencies Boost Efficiency Through Talent Management Strategies

This guide aims to assist customs departments in establishing a competency-based human resource management system to enhance organizational effectiveness. It elaborates on the importance of human resource management, provides a roadmap for developing practical tools, and outlines methods for integrating competency orientation into various processes. Divided into three parts, the guide seeks to enable customs departments to build an exceptional team capable of addressing challenges and seizing opportunities. The ultimate goal is to foster a high-performing workforce within customs administrations.

01/05/2026 Customs Knowledge
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WCO Advances Digital Shift with Online Document Meeting

WCO Advances Digital Shift with Online Document Meeting

The World Customs Organization (WCO) successfully concluded its first fully online document conference, marking an innovation in international cooperation. The conference focused on key issues such as pandemic response, e-commerce development, and the future of customs, facilitating efficient interaction through a digital platform and providing a reference for the global trade digital transformation. Data analysis shows the high feasibility of the fully online model, the crucial role of digital tools, the relevance of the agenda setting, and a clear results-oriented approach.

12/30/2025 Customs Knowledge
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Moldova Boosts Trade Efficiency with Customs System Upgrade

Moldova Boosts Trade Efficiency with Customs System Upgrade

Supported by the SECO-WCO Global Trade Facilitation Programme, Moldovan Customs held a workshop on strategic planning and performance evaluation to enhance strategic alignment, governance, and accountability. Participants utilized tools like PESTLE and SWOT analysis to develop strategic objectives and KPIs. The WCO will continue to provide support, assisting Moldovan Customs in becoming a new engine for efficient trade. The workshop aimed to improve customs operations through better planning and performance measurement, ultimately contributing to increased trade facilitation and economic growth in Moldova.

12/30/2025 Customs Knowledge
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WCO Boosts Customs Training Programs Globally

WCO Boosts Customs Training Programs Globally

The 9th Global Meeting of Heads of WCO Regional Capacity Building Offices, Regional Training Centers, and Vice-Chair Offices highlighted the critical role of regional institutions in capacity building. The meeting reaffirmed commitments to the WCO’s annual Capacity Building Needs Assessment, donor engagement, and the maintenance of regional experts. Discussions also focused on the development of new tools, such as the WCO Training Diagnostics tool, aimed at strengthening regional cooperation, enhancing the capacity of member customs administrations, and addressing global trade challenges.

12/30/2025 Customs Knowledge
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WCO Advances Gender Equality in Global Trade Initiatives

WCO Advances Gender Equality in Global Trade Initiatives

On International Women's Day, the World Customs Organization (WCO) highlighted the crucial role of women in global trade and actively promotes gender equality. Through conferences, the development of assessment tools, and the implementation of leadership development programs, the WCO is dedicated to elevating the position of women in customs, breaking down gender barriers, and jointly building a more prosperous and equitable global trade landscape. The WCO's efforts aim to empower women and ensure their equal participation in shaping the future of international trade.

12/30/2025 Customs Knowledge
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Costa Rica Boosts Customs Efficiency Via HS Training

Costa Rica Boosts Customs Efficiency Via HS Training

The WCO, with the support of the Korea CCF, co-organized an HS workshop with Costa Rican Customs to enhance officials' HS skills. The workshop covered classification systems, rules, laboratory practices and other relevant topics. This initiative aims to improve the application of the Harmonized System, ensuring accurate classification of goods and ultimately contributing to trade facilitation by streamlining customs procedures and reducing potential delays. The training provided customs officers with the necessary knowledge and tools to effectively implement HS regulations.

12/30/2025 Customs Knowledge
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WCO Advances Digital Customs Transformation and Global Cooperation

WCO Advances Digital Customs Transformation and Global Cooperation

The WCO Technical Committee meeting focused on the future development of customs, exploring digital transformation, performance evaluation, and innovative cooperation models. The meeting emphasized the importance of strategic direction, technology application, and partnerships, aiming to enhance the role of customs in global trade facilitation and security. Discussions centered on leveraging digital tools to streamline processes, establishing effective performance metrics, and fostering collaboration to address emerging challenges. The ultimate goal is to create more efficient, secure, and transparent customs operations worldwide.

12/30/2025 Customs Knowledge
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