Gambia Revenue Authority Boosts HR Management with WACAM Support

Gambia Revenue Authority Boosts HR Management with WACAM Support

With support from the WACAM project funded by the Swedish government, the Gambia Revenue Authority (GRA) pioneered the implementation of the WCO's competency-based Human Resource Management approach in West and Central Africa. A WCO expert team conducted a comprehensive review of GRA's key HR management tools, providing recommendations for improvement and an implementation plan. Modernizing HR management at GRA will enhance tax administration efficiency, optimize taxpayer services, and foster regional cooperation. This initiative marks a significant step towards improved governance and revenue collection in the region.

01/30/2026 Customs Knowledge
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Comoros Streamlines Customs with WCO Support to Boost Trade

Comoros Streamlines Customs with WCO Support to Boost Trade

The World Customs Organization (WCO) supports Comoros in acceding to the Revised Kyoto Convention (RKC), which aims to streamline customs procedures and promote trade facilitation. Through national workshops and expert support, the WCO assists Comoros in assessing gaps, developing action plans, and communicating with high-level government officials. This ensures Comoros meets the conditions for joining the RKC by June 2019, embracing a new era of global economy. The initiative helps Comoros modernize its customs practices and integrate more effectively into the international trading system.

01/30/2026 Customs Knowledge
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Effective Strategies for Logistics Companies to Acquire Customers Breaking Down Trust Barriers and Becoming Experts for Clients

Effective Strategies for Logistics Companies to Acquire Customers Breaking Down Trust Barriers and Becoming Experts for Clients

This article discusses strategies for logistics companies to acquire customers in the market, emphasizing ways to enhance customer trust and purchase rates by identifying and solving customer issues, establishing a professional image, and eliminating psychological risks for customers. Ultimately, this leads to customer referrals and word-of-mouth promotion.

07/23/2025 Logistics
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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Mali Customs Boosts Training with WCO Support for Staff Efficiency

Mali Customs Boosts Training with WCO Support for Staff Efficiency

With the support of the World Customs Organization, Mali Customs developed a Human Resource Management Strategy for 2018-2021. This strategy aims to enhance employee skills, improve work efficiency, and strengthen organizational cohesion through tools like competency models, ultimately achieving the overall mission of customs. The success of Mali Customs has attracted significant attention from the Ministry of Finance and is expected to be promoted to other government departments. The focus is on building a capable and motivated workforce to drive customs modernization and improve overall performance.

01/26/2026 Customs Knowledge
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UPS Expands Global SME Support with Faster Delivery Drone Services

UPS Expands Global SME Support with Faster Delivery Drone Services

UPS has launched a series of innovative services, including seven-day delivery, drone healthcare, and an expanded Access Point network, aimed at empowering SMEs to expand global trade. By proactively forecasting market demand, collaborating with retailers, and adjusting its supply chain, UPS is actively responding to market changes and trade challenges, ensuring it is well-prepared for the upcoming peak season. These initiatives demonstrate UPS's commitment to providing flexible and efficient solutions for businesses navigating the complexities of international commerce.

01/28/2026 Logistics Industry Insights
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WTO Pact Gains Global Support to Boost Trade in Developing Nations

WTO Pact Gains Global Support to Boost Trade in Developing Nations

To help developing countries fully leverage the potential of the WTO's Trade Facilitation Agreement (TFA), multiple international organizations and development partners reaffirmed their commitment to providing comprehensive and coordinated support. This includes technical assistance, capacity building, and financial support aimed at streamlining trade procedures, reducing trade costs, and improving trade efficiency. The ultimate goal is to promote fairness and prosperity in the global economy by enabling smoother and more accessible trade processes for all nations.

12/30/2025 Customs Knowledge
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WCO and ICAO Enhance Air Cargo Security to Support Global Trade

WCO and ICAO Enhance Air Cargo Security to Support Global Trade

The World Customs Organization (WCO) and the International Civil Aviation Organization (ICAO) have jointly released new regulations to strengthen air cargo security and facilitate trade. Through the 'Joint Guiding Principles on Pre-Loading Advance Cargo Information' and the 'Joint Guidance on the Coordination of Customs Authorized Economic Operator and Aviation Security Regulated Agent/Known Consignor Programmes', the initiative aims to improve risk assessment and program coordination. This collaborative effort seeks to build a safer and more efficient global air cargo supply chain.

01/19/2026 Customs Knowledge
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Customs Officers Face Rising Mental Health Challenges Seek Resilience

Customs Officers Face Rising Mental Health Challenges Seek Resilience

In collaboration with SECO, the WCO is enhancing stress management and psychological resilience among Bolivian customs officers through training programs. This initiative aims to equip them with the necessary skills to effectively cope with the challenges posed by the pandemic, ensuring they can maintain their well-being and continue performing their duties effectively under pressure. The training focuses on building coping mechanisms and fostering a positive mindset.

01/26/2026 Customs Knowledge
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