New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Suspends Sellers Over Child Jewelry Certification Issues

Amazon Suspends Sellers Over Child Jewelry Certification Issues

Amazon has recently intensified its scrutiny of certificate fraud, leading to many listings being mistakenly identified as "children's jewelry" and removed, causing panic among sellers. This article analyzes the reasons behind the incident, pointing out that some sellers forging CPC certificates is an underlying cause, and the platform's upgraded review process is a direct cause. It also provides sellers with suggestions for self-inspection, preparing evidence, and actively appealing, emphasizing the importance of compliant operation to avoid future issues and ensure listing reinstatement.

12/31/2025 Logistics Industry Insights
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Rail Logistics Financial Services Upgraded to Support High-quality Development of the Real Economy

Rail Logistics Financial Services Upgraded to Support High-quality Development of the Real Economy

China Railway Group has partnered with China Construction Bank to launch a pilot program for railway logistics financial services. The initiative introduces three financial products: 'Railway Freight Loan', 'Letter of Credit Settlement', and 'Railway Document Financing', aimed at reducing logistics costs and supporting the development of the real economy. The pilot will cover regions including Sichuan, Chongqing, Yunnan, Guangxi, and Hubei, benefiting various market participants.

07/23/2025 Logistics
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Guide to Streamlining Nonylphenol Export Compliance

Guide to Streamlining Nonylphenol Export Compliance

This article provides a detailed analysis of the necessary documents, packaging requirements, and precautions for nonylphenol sea freight export, aiming to assist exporters in smoothly completing the customs clearance process. It covers essential documents such as MSDS, dangerous goods packaging certificate, booking form, DG Form, and customs declaration documents, as well as the robustness of packaging and the standardization of labeling. The importance of advance booking and understanding the destination country's import requirements is also emphasized, helping companies avoid risks and achieve the successful export of nonylphenol.

10/08/2024 Customs Knowledge
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Key Differences Between Master and House Bills of Lading for Traders

Key Differences Between Master and House Bills of Lading for Traders

This article provides an in-depth analysis of the differences between Master Bill of Lading (MBL) and House Bill of Lading (HBL). It offers a detailed comparison covering the bill of lading header, destination port exchange, property rights certificate, scope of application, and customs management. The advantages of HBL in specific scenarios are also explained. Through clear process streamlining and case studies, this helps foreign trade practitioners choose the most suitable bill of lading type for their business, thereby improving trade efficiency and avoiding potential risks.

08/21/2025 Document Interpretation
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Port Delays How to Rebook Containers and Avoid Shipping Delays

Port Delays How to Rebook Containers and Avoid Shipping Delays

This article focuses on the situation where cargo containers are delayed due to inspection, preventing them from being loaded onto the ship on time. It details the specific re-allocation process at Waigaoqiao and Yangshan ports, including applying for a non-loading certificate, canceling the customs declaration form, and modifying port area information. The aim is to help foreign traders cope with unexpected situations and minimize losses caused by cargo delays. It provides a practical guide to navigate the re-allocation procedures in these specific port locations.

08/22/2025 Logistics Encyclopedia
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Emerging Forces in Air Cargo Logistics Within E-commerce Background The Rise of JD Cargo Airlines

Emerging Forces in Air Cargo Logistics Within E-commerce Background The Rise of JD Cargo Airlines

JD Freight Airlines recently obtained its air operator certificate and officially commenced operations. As an emerging aviation logistics company within the e-commerce sector, it primarily conducts domestic and international cargo transportation using Boeing 738-800 freighters. The service is expected to cover key economic regions such as the Yangtze River Delta, Beijing-Tianjin-Hebei, and the Pearl River Delta, while also aiming to expand into international markets. This development not only enhances logistics efficiency but also introduces new innovations and collaborative models within the industry.

07/22/2025 Logistics
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Transforming Customs Declarations Enhancing Trade Efficiency and Regulation in China

Transforming Customs Declarations Enhancing Trade Efficiency and Regulation in China

This article provides a detailed analysis of the key changes between the old and new customs declarations, emphasizing the impact of removed and added content on businesses. The removal of items like the original approval number and settlement certificate aims to simplify the declaration process. The addition of special relationship confirmation and a unified social credit code further enhances tax management and trade transparency. Changes in naming and optimization of product categories improve overall operational convenience, contributing to the continuous improvement of the trade environment.

07/28/2025 Customs Knowledge
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Global Logistics Firms Urged to Strengthen Document Management

Global Logistics Firms Urged to Strengthen Document Management

In international logistics, documents such as customs declarations, bills of lading, and certificates of origin are crucial. If documents are lost, prompt reissuance is necessary. For customs documents like invoices and packing lists, contact the factory for replacements. Losing a bill of lading complicates matters, requiring reissuance from the freight forwarder or shipping company along with a security deposit. If a certificate of origin needs modification, reasons must be provided for reapplication. In case of loss of issued certificates, contact the visa agency within six months for reprocessing. Understanding these remedies helps avoid logistics obstacles.

07/29/2025 Customs Knowledge
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