Amazon Extends SAFET Program to European Sellers

Amazon Extends SAFET Program to European Sellers

Amazon's CSBA (Customer Service by Amazon) service in Europe now includes SAFE-T claim functionality, providing self-fulfillment sellers with a dispute refund appeal channel, effectively protecting their rights. CSBA is suitable for sellers with high order volumes and significant customer service workload, potentially reducing customer support pressure. However, sellers should comprehensively evaluate order volume, inquiry volume, and profit margins to determine its suitability and ensure it's a cost-effective solution.

01/16/2026 Logistics
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Consumer Watchdog Warns of Digital Education Risks for 2025

Consumer Watchdog Warns of Digital Education Risks for 2025

The Q4 2025 digital education platform complaint list reveals industry chaos, with refund issues being the main focus. Guangdong, Henan, and Shandong provinces have the highest complaint volumes, and high-priced courses are prone to disputes. Consumers should choose reputable platforms, be rational about promotions, sign detailed agreements, retain evidence, and protect their rights in a timely manner. Joint efforts are needed to promote the healthy development of the industry.

01/27/2026 Logistics Industry Insights
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Ozon Global Sellers Guide to Managing Returns and Refunds

Ozon Global Sellers Guide to Managing Returns and Refunds

This article provides an in-depth analysis of Ozon Global's return and refund policies, offering sellers a detailed operational guide. It covers return rules, operational procedures, and risk management strategies. The aim is to help sellers minimize return risks, improve operational efficiency, and succeed in the Ozon Global marketplace. This guide provides practical insights to navigate the complexities of Ozon's return process and optimize your business strategy for international sales.

02/03/2026 Logistics Encyclopedia
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Freight Industry New Policy: Driver Age Limit Extended to 63 Years, Opportunities and Challenges Ahead!

Freight Industry New Policy: Driver Age Limit Extended to 63 Years, Opportunities and Challenges Ahead!

The Ministry of Public Security has extended the age limit for applying for a medium and large passenger and freight vehicle driving license from 60 to 63 years, aiming to address the aging crisis among freight drivers. The policy also allows drivers meeting certain conditions to extend the age limit to 66 years. This brings new job opportunities but raises concerns about employment for younger drivers.

12/01/2024 Logistics
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Beijing Streamlines Air Freight Import Procedures

Beijing Streamlines Air Freight Import Procedures

This article provides a detailed analysis of the complete air import process in Beijing, covering key stages such as order receiving, inquiry, quotation, entrustment, transportation, customs clearance, delivery, cost accounting, invoice creation, payment/refund, and document archiving. It aims to help businesses and individuals efficiently grasp the essentials of Beijing air import, optimize operational procedures, reduce costs, and improve customs clearance efficiency. The guide provides a comprehensive overview of each step involved in the process.

09/26/2025 Logistics Encyclopedia
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Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe introduces SAFE-T claims for CSBA (Customer Service by Amazon) orders, allowing sellers to dispute refunds initiated by Amazon, particularly when issues arise with returns. Sellers can submit claims for situations like returned items not being in their original condition. Amazon will evaluate the claims and issue refunds according to its policies. This initiative aims to enhance refund protection for sellers and reduce potential losses associated with CSBA orders and problematic returns.

01/06/2026 Logistics
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Textile and Baby Brands Crack Down on Trademark Violations

Textile and Baby Brands Crack Down on Trademark Violations

UK companies BRIDLINGTON BUD LTD and ALBION BRAND FOUNDRY LTD are initiating trademark rights protection actions against textiles and baby products brands, respectively. This article alerts cross-border e-commerce sellers to the importance of intellectual property protection. We offer professional infringement settlement services, including US-based lawyers, diverse communication methods, low-price strategies, and a no-success-refund guarantee. Our aim is to help sellers resolve infringement crises effectively and efficiently.

01/26/2026 Customs Knowledge
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Amazon Adjusts Storage Fees Urges Sellers to Adapt

Amazon Adjusts Storage Fees Urges Sellers to Adapt

Amazon's storage policy may undergo significant changes, with paid storage becoming a reality. Sellers facing storage limitations and expansion difficulties are exploring overseas warehouses and AWD solutions. In response to the new policy, sellers should closely monitor policy trends, optimize inventory management, improve IPI scores, effectively utilize overseas warehouses and AWD, refine operations, actively participate in bidding, and diversify their development to meet the challenges. They need to pay close attention to the details of the policy and adjust their strategies accordingly to maintain profitability and competitiveness.

12/30/2025 Warehousing
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Freight Forwarding Simplified for Global Trade Businesses

Freight Forwarding Simplified for Global Trade Businesses

This article addresses common issues in freight forwarding, such as the differences between Sea Waybill (SWB) and Telex Release, new VAT refund policies, manifest filling standards, customs declaration names, authentication of customs clearance documents, LSS fee payment under FOB terms, and variations in units of measurement. It aims to help readers avoid common pitfalls in freight forwarding and improve operational efficiency by providing detailed explanations and practical guidance. The goal is to streamline the process and reduce potential errors.

08/22/2025 Logistics Encyclopedia
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Ebay Clarifies Used Item Return Policies for Buyers Sellers

Ebay Clarifies Used Item Return Policies for Buyers Sellers

This article provides a detailed interpretation of eBay's refund policies for buying used items, offering practical advice for both buyers and sellers. Buyers should understand their rights, while sellers need to master strategies for handling returns. Effective communication and the appropriate selection of return options are crucial for both parties to maintain a positive eBay transaction environment. The article aims to help navigate the complexities of eBay returns and ensure fair outcomes in secondhand transactions within the platform's rules.

01/06/2026 Logistics Encyclopedia
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