Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Air Freight Gains Traction in Crossborder Ecommerce

Air Freight Gains Traction in Crossborder Ecommerce

The Air Freight Direct Line, with its unique resource integration and flexible customs clearance model, has become an ideal choice for cross-border e-commerce logistics. It significantly enhances transportation efficiency and customer experience through efficient trunk resource reuse, reduced transportation costs, and improved cargo tracking capabilities, helping merchants maximize their economic benefits.

08/04/2025 Logistics Encyclopedia
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Serbian Customs Adopts Wcos Competencybased HR Model

Serbian Customs Adopts Wcos Competencybased HR Model

The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.

01/05/2026 Customs Knowledge
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WCO Supports Sudan Customs in HR Management Reform

WCO Supports Sudan Customs in HR Management Reform

The World Customs Organization (WCO) held a workshop in Sudan to enhance customs human resource management capabilities, evaluating previous results and improving HRM tools. The workshop focused on workforce planning, job descriptions, competency frameworks, performance appraisal, and employee motivation, resulting in a new roadmap. The WCO provides expertise, technical guidance, and capacity building to help Sudanese Customs build a scientific and efficient human resource management system, enhancing customs modernization.

01/05/2026 Customs Knowledge
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Mozambique Tax Authority Enhances Efficiency Via WCO HR Upgrade

Mozambique Tax Authority Enhances Efficiency Via WCO HR Upgrade

With support from the China Customs Cooperation Fund, the World Customs Organization (WCO) is assisting the Mozambique Revenue Authority (MRA) in modernizing its human resource management system. Through in-depth diagnostics, expert workshops, and tailored solutions, the WCO provides strong support for the MRA to build an efficient, fair, and motivating human resource system. This initiative aims to enhance employee capabilities and promote organizational development within the MRA.

02/12/2026 Customs Knowledge
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Wenjiangs Badminton Court Fosters Crossborder VC Networking

Wenjiangs Badminton Court Fosters Crossborder VC Networking

The Qiaoxing Venture Capital Ecosystem hosted a unique cross-border event in Wenjiang, combining badminton with venture capital networking to create a relaxed and efficient platform for entrepreneurs and investors. Through sports, sharing, and resource matching, the ecosystem aims to break down traditional venture capital barriers and explore new models, providing entrepreneurs with more opportunities and support. This innovative approach fosters valuable connections and facilitates resource sharing within the startup community.

01/27/2026 Logistics Industry Insights
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Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini Customs Reforms HR to Boost Trade Efficiency

Eswatini is committed to addressing trade facilitation challenges by adopting a competency-based human resource management model. The World Customs Organization (WCO) conducted a talent development diagnostic of Eswatini Customs and provided recommendations for improvement. Eswatini Customs has pledged to implement competency-based management to enhance employee skills and efficiency, ultimately promoting trade facilitation. This initiative aims to improve the quality and effectiveness of customs operations through strategic human resource development.

01/30/2026 Customs Knowledge
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