Zibuyus North American Growth Faces High Return Rate Challenge

Zibuyus North American Growth Faces High Return Rate Challenge

Zibuyu, a leading cross-border e-commerce company in Zhejiang specializing in footwear and apparel, is preparing for its IPO. Despite being ranked first in GMV for footwear and apparel in the North American market, it faces the challenge of a high return rate. The return amount reached 140 million yuan in 2021 and surged to 340 million yuan in the first half of 2022. High return rates are a common issue in the fashion e-commerce industry. Zibuyu needs to effectively reduce its return rate and improve profitability to maintain its leading position in the competitive market.

12/30/2025 Logistics Industry Insights
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Global Shipping Resumes Key Fees and Logistics Tips

Global Shipping Resumes Key Fees and Logistics Tips

International express return processing is complex, and clarifying cost responsibility is crucial. This article details the return process, defines the responsibilities of the sender, recipient, and courier company, and provides practical considerations to help you avoid logistics disputes and reduce the risk of losses. It clarifies who is responsible for return shipping costs, customs duties, and other related expenses under different circumstances, offering guidance for navigating potential disagreements and ensuring fair resolution.

11/03/2025 Logistics Encyclopedia
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Wayfairs Castlegate Expands Fulfillment Services to Boost Retail Growth

Wayfairs Castlegate Expands Fulfillment Services to Boost Retail Growth

Wayfair launched CastleGate Multi-Channel Fulfillment, offering sellers more sales channels. This article details the advantages and limitations of this service. Focusing on Wayfair's common no-reason return issues, it provides practical strategies such as appeal techniques and return processing options to help sellers minimize losses and improve operational efficiency. It guides sellers through navigating Wayfair's return policies and maximizing the benefits of the CastleGate program while mitigating potential drawbacks related to returns.

01/06/2026 Logistics
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Guide to Managing International Express Returns and Liability

Guide to Managing International Express Returns and Liability

This article provides a detailed analysis of the core international express return process, including initiation and reason confirmation, return application and solution confirmation, reverse logistics and customs clearance, and final receipt and subsequent processing. It also clarifies the principle of freight responsibility for international express returns, which is based on "source of responsibility." The responsible party is determined based on who caused the return, helping readers better understand and handle international express returns.

01/15/2026 Logistics Encyclopedia
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Crossborder Ecommerce Sellers Face Complex Returns Challenges

Crossborder Ecommerce Sellers Face Complex Returns Challenges

This paper delves into the return process for international small packets, detailing the operational points and precautions at each stage, from the consumer initiating the return request and the merchant's review to the logistics arrangement and the receipt and processing of the goods. It provides practical advice for cross-border e-commerce sellers to help them master the return process, reduce losses, and improve operational efficiency. The analysis covers key aspects of managing returns effectively in the context of international small parcel shipments.

11/03/2025 Logistics Encyclopedia
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Trumps Return Paris Exit Strain US Businesses and Climate Goals

Trumps Return Paris Exit Strain US Businesses and Climate Goals

The US withdrawal from the Paris Agreement again introduces uncertainty to global climate governance and corporate sustainability. Businesses should proactively embrace green transformation, integrating environmental responsibility into their business strategies. This involves addressing challenges and seizing opportunities through technological innovation, supply chain optimization, and international cooperation, ultimately achieving sustainable development. Despite the setback, companies can demonstrate leadership and contribute to climate goals by prioritizing environmental stewardship and adapting their operations to a low-carbon future.

01/08/2026 Logistics Industry Insights
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Amazon Sellers Face Sales Risks Due to High Return Rates

Amazon Sellers Face Sales Risks Due to High Return Rates

Amazon's introduction of the 'High Return Rate' label directly impacts product conversion rates. Sellers need to understand the criteria for this label and consider using the 'Signature Confirmation' service. More importantly, improving product quality and optimizing customer service are crucial to fundamentally reduce return rates and avoid a sharp drop in orders. Addressing the root causes of returns is key to mitigating the negative impact of the 'High Return Rate' label on product visibility and sales performance on Amazon.

01/04/2026 Logistics Industry Insights
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Amazon Sellers to Bear Higher Costs Under New Return Policy

Amazon Sellers to Bear Higher Costs Under New Return Policy

A new development in Amazon's return policy seemingly allows sellers to charge restocking fees in specific situations, primarily targeting Fulfillment by Merchant (FBM) sellers. FBM sellers should be wary of extra shipping costs resulting from incorrect return label information. It's crucial to closely monitor policy changes and implement effective measures to reduce operational costs and risks. This policy shift necessitates careful attention to detail and proactive management of returns for FBM sellers to maintain profitability and avoid unexpected expenses.

12/29/2025 Logistics
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Upss Happy Returns Uses AI to Combat 765B Return Fraud

Upss Happy Returns Uses AI to Combat 765B Return Fraud

UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.

01/15/2026 Logistics
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