Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Amazon Sellers Face Scrutiny Over Postcard Solicitation Risks

Amazon Sellers Face Scrutiny Over Postcard Solicitation Risks

Following the exposure of the Amazon feedback request postcard incident, sellers face data breaches, legal risks, and platform penalties. This article analyzes the risks associated with the incident, emphasizes the importance of compliant operations, and provides response strategies such as self-inspection, compliant feedback requests, and prioritizing feedback. It aims to help sellers avoid violations and achieve sustainable development on the Amazon platform. The strategies focus on mitigating potential negative consequences and ensuring adherence to Amazon's guidelines for feedback solicitation.

01/06/2026 Logistics Industry Insights
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Ebay Simplifies Global Returns for Buyers

Ebay Simplifies Global Returns for Buyers

This article provides a detailed explanation of eBay's return policy, clarifying that free returns are not equivalent to unconditional returns. It outlines the buyer's return process on eBay, including initiating a return request, specifying the reason for return, uploading shipping information, and awaiting a refund. The aim is to help buyers better understand eBay's return rules, enabling a more confident and enjoyable cross-border shopping experience. This guide helps navigate the process and understand the nuances of eBay's return system.

01/05/2026 Logistics Encyclopedia
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Amazon Sellers Struggle with Storage Ahead of Peak Season

Amazon Sellers Struggle with Storage Ahead of Peak Season

Amazon sellers face the dual challenges of reduced storage capacity and warehouse congestion during the peak season. To navigate this, utilize the "Storage Limit Manager" to request more space. Leverage AWD to solve replenishment issues, implement flexible inventory strategies to reduce pressure, diversify through multiple sales channels to mitigate risk. Optimize listings to improve conversion rates, enhance customer service to improve user experience, and stay informed about policy changes to adjust strategies accordingly. These actions are crucial for success in a competitive environment.

12/30/2025 Logistics Industry Insights
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WCO Aids Liberia in Boosting Customs Revenue

WCO Aids Liberia in Boosting Customs Revenue

At the request of the Liberia Revenue Authority, the World Customs Organization sent an expert mission to Liberia to strengthen its customs valuation and classification infrastructure. Through assessments, workshops, and recommendations, the mission assisted Liberia in implementing relevant World Trade Organization agreements and developing a strategy to terminate private sector inspection contracts. The goal was to enhance revenue collection, promote trade facilitation, and foster economic development within the country. The mission's work focused on building sustainable capacity and ensuring compliance with international standards.

01/07/2026 Customs Knowledge
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Guide to Fixing Air Waybill Errors in Crossborder Ecommerce

Guide to Fixing Air Waybill Errors in Crossborder Ecommerce

This article addresses the issue of waybill information errors in international air freight for cross-border e-commerce. It provides a detailed guide to remediation, including initiating a modification request promptly, cooperating with verification and confirming costs, confirming revised information, and synchronizing with relevant parties. Specific precautions are given for common errors related to recipient information, destination port information, product name and value. The aim is to help sellers minimize potential losses caused by these errors in international air freight shipments.

01/19/2026 Logistics Encyclopedia
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IATA Introduces Support Channel for Portal Access Issues

IATA Introduces Support Channel for Portal Access Issues

This channel provides dedicated support when you cannot access the IATA Customer Portal. By filling in the details, the IATA expert team will quickly respond and resolve your issues in areas such as BSP, CASS, travel, and cargo accreditation. After submitting your request, you will receive a confirmation email and can reply to the email to send relevant documents. IATA is committed to providing excellent customer service to ensure your business runs smoothly. We aim to resolve your issues efficiently and effectively.

01/20/2026 Airlines
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Flexport Mandates IRS Notice for EIN Verification Key Steps

Flexport Mandates IRS Notice for EIN Verification Key Steps

This article explains why Flexport requires an IRS notice during account setup: to verify the Employer Identification Number (EIN) for compliance and security. If the original notice is unavailable, users can upload alternative IRS documents or request a replacement from the IRS. The article provides clear steps and important considerations to help users successfully complete their account setup process. The goal is to ensure a smooth and compliant onboarding experience for all Flexport users by verifying their EIN information with the IRS.

01/20/2026 Customs Knowledge
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Automated LTL Rfps Cut Costs for Global Healthcare Firms

Automated LTL Rfps Cut Costs for Global Healthcare Firms

This paper explores how global healthcare companies can leverage automated Less-than-Truckload (LTL) Request for Proposal (RFP) solutions to optimize transportation processes, reduce costs, and improve efficiency. By providing access to a broad carrier network, eliminating manual errors, maximizing RFP efficiency, and supporting data-driven decision-making, automated RFPs empower businesses to gain a competitive edge in a demanding market. The automation streamlines the selection process, ensuring optimal carrier partnerships and ultimately leading to significant cost savings and improved supply chain performance.

01/19/2026 Logistics Industry Insights
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Maersk Simplifies Access to Trade Documents for Exporters Importers

Maersk Simplifies Access to Trade Documents for Exporters Importers

This article provides a detailed guide on how to independently obtain export and import documents from the Maersk website, covering both the "Cargo Details" and "Export Overview" methods. It focuses on analyzing access permissions for various documents, such as booking confirmations, bill of lading copies, and original bills of lading, guiding users on how to verify and request permissions. Furthermore, it introduces how to obtain financial documents and emphasizes the advantages of the document management system, aiming to help businesses efficiently manage their trade documentation.

09/28/2025 Logistics Encyclopedia
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