Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Transportation released service improvement data ahead of an STB hearing, but customer experiences remain mixed. This article analyzes the truth behind the data, real customer feedback, and the controversy surrounding the PSR strategy. It emphasizes that CSX needs to strike a balance between efficiency and service, and rebuilding customer trust is its long-term task. The article delves into the challenges CSX faces in maintaining operational efficiency while addressing persistent concerns about service reliability and responsiveness to customer needs.

01/29/2026 Logistics
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CRST Launches Expedited Team Service for Perishable Goods Transport

CRST Launches Expedited Team Service for Perishable Goods Transport

CRST has launched its "Temperature-Controlled Team Service," employing a "team driving" model to accelerate fresh produce transportation and reshape the cold chain logistics landscape with enhanced speed and safety. This initiative aims to provide faster and more secure delivery of temperature-sensitive goods. Whether this move will allow CRST to stand out in the highly competitive market remains to be seen. The success of this strategy will be closely watched as the company seeks to establish a stronger foothold in the industry.

01/29/2026 Logistics
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Maersk Restarts UCLA Service at Brazil Terminal to Boost Logistics

Maersk Restarts UCLA Service at Brazil Terminal to Boost Logistics

Maersk announced that starting July 13, 2025, the import operations of its UCLA service will move from the Santos DP World terminal back to the Brazil Terminal (BTP). This move aims to enhance operational efficiency and logistics connectivity, and customers are advised to make arrangements in advance to adapt to the adjustment.

08/04/2025 Logistics
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Fuzhou to Ho Chi Minh City Road Freight Service Streamlined

Fuzhou to Ho Chi Minh City Road Freight Service Streamlined

Shanghai Ortonvis International Freight Forwarding Co., Ltd. offers full truckload (FTL) transportation services from Fuzhou to Ho Chi Minh City, including bilateral customs declaration, DDP (Delivered Duty Paid) and door-to-door service. With 8 years of industry experience and integrity certification, we are committed to providing customers with safe, efficient, and worry-free cross-border logistics solutions. We specialize in China-Vietnam logistics, ensuring a smooth and reliable transportation process with all duties and taxes included.

08/21/2025 Logistics
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Outpost Opens Four New Freight Terminals to Expand Service Reach

Outpost Opens Four New Freight Terminals to Expand Service Reach

Outpost has announced the addition of four new freight terminals, marking its transition from a single fleet site to a comprehensive service center. These new terminals will integrate cross-docking areas, storage, and office space, enhancing delivery efficiency and meeting the growing market demand, helping the company maintain its competitive edge.

08/06/2025 Logistics
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International Air Freight Service Guide: Balancing Speed, Safety, and Cost

International Air Freight Service Guide: Balancing Speed, Safety, and Cost

International air freight is a crucial component of modern logistics, known for its speed and safety, significantly reducing delivery times and enhancing cash flow. This article outlines the key elements for air freight inquiries and common terminology, including cargo information, transportation methods, and terms related to costs, aiming to provide customers with comprehensive knowledge support on air freight.

07/17/2025 Logistics Encyclopedia
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