New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Walmart Opens Beef Plant to Expand Supply Chain Control

Walmart Opens Beef Plant to Expand Supply Chain Control

Walmart's first self-operated beef processing plant in Kansas marks a significant step in its vertical integration strategy. This move aims to strengthen supply chain resilience, invest in American manufacturing, and control the Angus beef supply chain. By building its own processing plant and making equity investments, Walmart seeks to improve product quality, reduce costs, enhance transparency, and ultimately deliver greater value to consumers. This initiative has a profound impact on the retail industry and may inspire more retailers to follow suit.

01/08/2026 Logistics Industry Insights
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Krung Thai Bank SWIFT Codes How to Find and Use Them

Krung Thai Bank SWIFT Codes How to Find and Use Them

This article explains how to find and use the SWIFT code for Cathay Bank in Thailand. Users can quickly obtain this information through the bank's official website or forms to ensure smooth international remittances. The article also emphasizes the importance of verifying the SWIFT code to avoid potential errors in fund transfers.

08/12/2025 International Settlement
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Toscana Airport Emerges As Luccas Hidden Travel Hub

Toscana Airport Emerges As Luccas Hidden Travel Hub

Lucca-Tassignano Airport is a small airport located in Tuscany, Italy, providing convenient airline services. The airport features a simple facility with a 2,986-foot runway and does not offer weather reports. Travelers can access service information through the website and phone, helping them explore the beautiful Lucca and its surrounding areas.

08/08/2025 Airport Codes
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Los Cabos Airport Enhances Traveler Convenience

Los Cabos Airport Enhances Traveler Convenience

Cabo San Lucas International Airport (MMSL) is a medium-sized airport located in Mexico, offering direct flights to major cities in the United States. The airport features a durable 4,921-foot runway and convenient private transportation services. Detailed service information is available on the official website, further enhancing the travel experience for passengers.

08/08/2025 Airport Codes
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The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.

07/21/2025 Logistics
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Chinas Shenzhen Bans Live Animal Shipping Promotes Alternatives

Chinas Shenzhen Bans Live Animal Shipping Promotes Alternatives

Shenzhen's express delivery "Live Animal Embargo" policy aims to protect animal welfare and logistics safety. Faced with the new regulations, users can choose alternative solutions such as professional pet shipping companies, negotiating with express delivery companies, or self-driving. Other logistics channels also generally have restrictions on live animal transportation, so it is essential to understand the relevant regulations in advance. This policy reflects a growing concern for ethical treatment of animals within the logistics industry and highlights the need for specialized pet transportation services.

01/05/2026 Logistics
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Amazon Singapore Sellers Expand to Malaysian Market

Amazon Singapore Sellers Expand to Malaysian Market

Amazon Singapore launched the "Export to Malaysia" program, offering sellers access to more Southeast Asian consumers without extra fees or setup. FBA sellers can seamlessly integrate, while self-fulfilled sellers need to apply manually. The program simplifies customs processes, drawing on the success of the Australian and Middle Eastern sites. It highlights the significant potential of the Malaysian e-commerce market and the broader prospects of the Southeast Asian market. This initiative aims to streamline cross-border selling and tap into the growing demand in the region.

01/04/2026 Logistics Industry Insights
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Guide to Amazon Europes one Certificate One Code KYC Process

Guide to Amazon Europes one Certificate One Code KYC Process

This article provides a detailed guide for obtaining the "Single Business License with Unified Social Credit Code" required for Amazon Europe Station KYC verification. It covers two methods: online self-service download and retrieval from the local Administration for Market Regulation. Alternative solutions are also provided for cases where the license cannot be obtained. The article advises new sellers to confirm this requirement during company registration and answers frequently asked questions about Europe Station KYC verification, aiming to help sellers successfully pass the audit.

01/04/2026 Customs Knowledge
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Ebay Sellers Boost Sales with Optimized Shipping Strategies

Ebay Sellers Boost Sales with Optimized Shipping Strategies

This article delves into the common logistics methods used by sellers on the eBay platform, including EMS, international express, international small packages, and dedicated line express under the self-fulfillment model, as well as the overseas warehouse model and eBay Send service. It analyzes the advantages, disadvantages, and applicable scenarios of various logistics methods for different types of sellers, helping them choose the most suitable logistics solutions to improve buyer experience and store competitiveness. The analysis aims to optimize the seller's approach to fulfillment for better performance.

12/31/2025 Logistics
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