Amazon Extends SAFET Program to European Sellers

Amazon Extends SAFET Program to European Sellers

Amazon's CSBA (Customer Service by Amazon) service in Europe now includes SAFE-T claim functionality, providing self-fulfillment sellers with a dispute refund appeal channel, effectively protecting their rights. CSBA is suitable for sellers with high order volumes and significant customer service workload, potentially reducing customer support pressure. However, sellers should comprehensively evaluate order volume, inquiry volume, and profit margins to determine its suitability and ensure it's a cost-effective solution.

01/16/2026 Logistics
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New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Ebay Sellers Guide How to Bypass Selling Limits

Ebay Sellers Guide How to Bypass Selling Limits

This article provides an in-depth analysis of eBay selling limits, detailing the definition, how to check your limits, and secrets to quickly increase them. It covers various methods to help sellers break through sales quota restrictions and achieve business growth, including proactive requests, quality service, maintaining good records, and actively participating in activities. By implementing these strategies, sellers can effectively overcome limitations and boost their eBay performance.

01/04/2026 Logistics Encyclopedia
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US Trademark Crisis Threatens Over 10000 Brands

US Trademark Crisis Threatens Over 10000 Brands

The USPTO is cracking down on irregular registrations, with over 10,000 trademarks at risk of invalidation! Cross-border sellers need to urgently self-check, re-record, switch to compliant agencies, and strictly adhere to trademark registration compliance principles. Avoid using fraudulent evidence, honestly declare usage dates, regularly maintain trademarks, and rationally choose agencies. Compliance is the lifeline of cross-border e-commerce, and brand protection is urgent! Sellers must ensure their trademarks are properly registered and maintained to avoid legal issues and protect their brand reputation.

01/04/2026 Customs Knowledge
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Amazon Sellers Face Garden Hose Patent Disputes Before Black Friday

Amazon Sellers Face Garden Hose Patent Disputes Before Black Friday

Amazon US garden hose sellers have faced widespread patent infringement complaints, leading to the removal of numerous BSR listings. Sellers should self-check their products for potential infringement and consider reaching a settlement with the complainant if necessary. Thorough patent searches during product selection and comprehensive communication with manufacturers are crucial to avoid infringement risks. Experts advise strengthening intellectual property protection awareness, and platforms should improve their protection mechanisms. Proactive measures can mitigate the risk of listing suspensions and legal disputes, safeguarding sellers' businesses on Amazon.

12/30/2025 Logistics Industry Insights
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Amazon Sellers Guide Restoring Suspended Brand Registry

Amazon Sellers Guide Restoring Suspended Brand Registry

This article addresses the issue of brand registry revocation after an Amazon store suspension. It provides four practical solutions: self-service revocation in the backend, appeal revocation through customer service, assistance from an account manager, and delegation to a third-party service provider. The article details the operational steps, applicable situations, and precautions for each solution, aiming to help sellers minimize losses and reactivate their brand in a new store. The goal is to provide actionable strategies for recovering brand assets after an account suspension.

12/31/2025 Logistics Encyclopedia
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Potential Crisis in Container Shipping Market 500 New Ships Set to Enter Service

Potential Crisis in Container Shipping Market 500 New Ships Set to Enter Service

The container shipping market is facing a dual challenge of declining demand and rapid capacity growth. An estimated 5 million TEUs of new ships are expected to be delivered over the next two years, leading to the highest capacity growth in 20 years, while freight rates continue to plummet, increasing market risks. Although there remains a willingness to pay for some capacity, factors such as global economic slowdown and rising inflation create significant uncertainty for future trends. Industry experts warn that the sector must seek transformation under pressure to enhance competitiveness.

07/22/2023 Logistics Industry Insights
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