South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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West Africas Hardware Market Growth Highlighted at WAM Expo

West Africas Hardware Market Growth Highlighted at WAM Expo

The 2025 West African Machinery Expo (WAM) in Lagos showcased the immense potential of the West African market. The exhibition brought together numerous Chinese companies, displaying the latest products and technologies. With its precise B2B matching system, WAM facilitates efficient market expansion for businesses in West Africa. More than just a product showcase, WAM serves as a crucial bridge for Sino-African trade, providing invaluable market opportunities for Chinese enterprises.

02/03/2026 Logistics Industry Insights
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Beginners Guide to Ecommerce Growth in Southeast Asia

Beginners Guide to Ecommerce Growth in Southeast Asia

This article delves into product promotion strategies on the Lazada platform, focusing on the use of the LazAds advertising system. It covers tool selection, high-conversion strategies, data monitoring, and optimization techniques. Furthermore, it addresses common questions that new sellers may encounter during the promotion process, aiming to help them increase store visibility and order conversion rates. The guide provides practical insights for maximizing the effectiveness of advertising campaigns on Lazada.

02/03/2026 Logistics Industry Insights
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Project Verte 6 River Systems Enhance Ecommerce Fulfillment with Smart Warehouses

Project Verte 6 River Systems Enhance Ecommerce Fulfillment with Smart Warehouses

Project Verte partnered with 6 River Systems to deploy a smart warehousing solution at its Atlanta distribution center. By implementing Chuck robots, they significantly improved order processing capabilities, picking efficiency, and accuracy, while reducing labor costs. This provides e-commerce businesses with a robust solution to handle peak order periods and sets an industry benchmark. The automated system optimizes warehouse operations for faster and more reliable order fulfillment.

02/04/2026 Logistics
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US Port Traffic Drops As China Trade Slows

US Port Traffic Drops As China Trade Slows

A Descartes report indicates a significant drop in US port throughput in May, with China's import share hitting a two-year low, primarily due to trade friction and tariff policies. Supply chain diversification is accelerating, posing challenges for West Coast ports while creating opportunities for East Coast ports. Businesses should diversify sourcing strategies. Governments need to uphold a multilateral trading system to mitigate negative impacts and foster stable global trade.

02/04/2026 Logistics
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Malaysia Simplifies Work Visa Process for Foreign Nationals

Malaysia Simplifies Work Visa Process for Foreign Nationals

This article provides a detailed explanation of the application requirements, procedures, and fees for Malaysian work visas. It addresses frequently asked questions, such as how to apply for a work visa after the current one expires. This serves as a practical guide for foreigners who wish to work in Malaysia, offering helpful information and insights into the process of obtaining the necessary work permits and navigating the Malaysian immigration system.

02/05/2026 Customs Knowledge
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Amazon US Updates Return Policies Key Changes Explained

Amazon US Updates Return Policies Key Changes Explained

This article provides an in-depth analysis of Amazon US's return policy and process. It offers strategies for various return scenarios and shares practical tips for improving return efficiency. The aim is to help consumers handle returns efficiently and conveniently, protecting their rights. It covers key aspects of the return process, including eligibility, shipping, and refund timelines, empowering customers to navigate Amazon's return system effectively and resolve any potential issues smoothly.

02/06/2026 Logistics Encyclopedia
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Amazon FBA Vs 3PL for Crossborder Shipping Key Differences

Amazon FBA Vs 3PL for Crossborder Shipping Key Differences

This article compares the time efficiency differences between Amazon FBA and third-party logistics in cross-border e-commerce. It explores the advantages and disadvantages of each option and analyzes the importance of selecting the appropriate logistics solution for sellers' inventory management and customer experience.

08/07/2025 Logistics
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China and Russia Enhance Freight Logistics with Precision Services

China and Russia Enhance Freight Logistics with Precision Services

The positioning of logistics in China-Russia trade needs to be precise and personalized. Customized solutions, infrastructure layout, localized operations, and digital methods are employed to meet market demands and geopolitical challenges. The goal is to achieve sustainable development through risk management and differentiated competition.

08/04/2025 Logistics
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