Ebay Sellers Boost Sales with Improved Customer Service Strategies

Ebay Sellers Boost Sales with Improved Customer Service Strategies

This article delves into the customer service challenges faced by eBay sellers and introduces CSavior, a customer service management system designed to improve efficiency by integrating eBay messages, feedback, and order data. It details the responsibilities of eBay customer service and proposes strategies to enhance efficiency. The article emphasizes that excellent customer service is crucial for seller success on eBay, leading to improved customer satisfaction and retention. Utilizing software like CSavior can significantly streamline operations and optimize customer interactions.

01/04/2026 Logistics Encyclopedia
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ZIM Ends Ecommerce Express Service Amid Crossborder Logistics Shifts

ZIM Ends Ecommerce Express Service Amid Crossborder Logistics Shifts

ZIM's suspension of certain services has intensified volatility in the cross-border logistics market. This article analyzes the industry's challenges stemming from factors like declining orders and overcapacity, highlighting the survival pressures faced by freight forwarders. It also explores the potential for price increases by Matson and proposes coping strategies for cross-border e-commerce sellers, including supply chain optimization, product structure adjustments, and compliance. The aim is to help sellers navigate the industry downturn.

01/06/2026 Logistics Industry Insights
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New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National has launched Fast Track, a premium rail service designed to provide faster and more reliable intercontinental transportation between the US and China. This service integrates highway and railway resources, achieving a 95% on-time performance rate and near-zero loss security. The introduction of Fast Track will help businesses improve efficiency, reduce costs, and ultimately win market competition. By offering a streamlined and secure solution, Schneider aims to optimize the supply chain for companies engaged in US-China trade, enhancing their overall logistics performance.

01/08/2026 Logistics
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China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Cargo has launched a new cargo route from Guangzhou to Glasgow Prestwick Airport, initially operating four times a week with plans to increase to daily flights. This initiative aims to enhance the airport's cargo capacity and boost trade between China and the UK, particularly for Scottish seafood and whisky exports to China. The airport has invested in upgraded equipment and is in discussions with other airlines for potential collaborations, with the ambition of becoming a key air bridge connecting China and Scotland.

01/08/2026 Logistics
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US Postal Service Reports Q3 Losses Despite Revenue Growth

US Postal Service Reports Q3 Losses Despite Revenue Growth

The USPS reported a slight revenue increase but a larger net loss in its third-quarter earnings. Declining mail volume and high operating costs are the primary drivers. To address these challenges, the USPS needs to expand into new business areas, improve its technology, and strengthen partnerships. The company is facing pressure to adapt to changing consumer habits and modernize its infrastructure to ensure long-term financial stability. Business transformation is crucial for the USPS to remain competitive and meet the evolving needs of its customers.

01/08/2026 Logistics Industry Insights
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MSC Acquires Global Port Assets for 228B in Expansion Push

MSC Acquires Global Port Assets for 228B in Expansion Push

MSC's Terminal Investment Limited will acquire an 80% stake in CK Hutchison's global port portfolio for $22.8 billion, spanning 43 terminals, making it the largest container terminal operator in the world. The acquisition raises concerns about fair market competition, particularly regarding its potential impact on the Panama ports.

08/04/2025 Logistics
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Gan Airport Expansion to Spur Tourism in Maldives Addu Atoll

Gan Airport Expansion to Spur Tourism in Maldives Addu Atoll

Gan International Airport is the southernmost airport in the Maldives, originally a British Royal Air Force base. It currently operates both domestic and international routes, playing a vital role in supporting tourism development in Addu Atoll. The airport's strategic location and connectivity make it a key transportation hub for the region, facilitating access to the stunning natural beauty and unique experiences offered by the southern atolls of the Maldives. Its development is crucial for the continued growth of tourism in this area.

09/26/2025 Airport Codes
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Ministry of Supply Uses Duty Drawback to Fuel Datadriven Expansion

Ministry of Supply Uses Duty Drawback to Fuel Datadriven Expansion

Ministry of Supply recovered millions of dollars in duty drawbacks through the Flexport platform, reinvesting the funds in R&D, new product launches, and market expansion. This case study highlights data integration, risk assessment, and process optimization as key success factors. To effectively leverage duty drawback policies, businesses should establish robust data systems, seek expert assistance, understand relevant regulations, optimize processes, and continuously evaluate their performance. This proactive approach ensures efficient utilization of available refunds and contributes to overall financial health.

11/03/2025 Customs Knowledge
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SF International Opens New Los Angeles Warehouse in US Expansion

SF International Opens New Los Angeles Warehouse in US Expansion

SF International's new Los Angeles warehouse in the Western US is officially operational, marking another milestone in its cross-border logistics strategy. The warehouse boasts a prime location, ample storage space, and enhanced last-mile delivery capabilities, providing efficient and convenient logistics services for cross-border e-commerce businesses. Furthermore, a new warehouse in Delaware, Eastern US, is also set to open soon, creating synergy with the Western US warehouse. This expansion will further assist Chinese enterprises in expanding into the US and global markets.

11/03/2025 Logistics
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