Amazon Sellers Key Differences Between Reviews and Feedback

Amazon Sellers Key Differences Between Reviews and Feedback

This article delves into the distinction and importance of Amazon Reviews and Feedback. Reviews significantly impact product conversion rates, while Feedback affects overall store health. Sellers should prioritize product quality and customer service, actively managing both Reviews and Feedback to improve Listing performance and store reputation. Effective management in these areas is crucial for achieving success in the Amazon business. By focusing on these elements, sellers can optimize their listings and build a strong brand, ultimately leading to increased sales and customer loyalty.

12/30/2025 Customs Knowledge
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Rail Executives Address Freight Challenges at Railtrends Conference

Rail Executives Address Freight Challenges at Railtrends Conference

Leaders from the Association of American Railroads (AAR) and the American Short Line and Regional Railroad Association (ASLRRA) discussed key trends in rail freight at the RailTrends conference, focusing on issues such as labor negotiations and service quality. Both associations expressed their commitment to strengthening collaboration to promote sustainable industry development and lay the groundwork for future innovation and cooperation. This partnership aims to address challenges and capitalize on opportunities within the rail freight sector, ensuring its continued growth and efficiency.

01/16/2026 Logistics Industry Insights
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Better Trucks Expands Nationally to Transform Lastmile Delivery

Better Trucks Expands Nationally to Transform Lastmile Delivery

Better Trucks, a parcel carrier specializing in next-day and two-day delivery, plans to expand its service reach with a $15 million funding round, aiming to challenge the market dominance of FedEx and UPS. The company employs a flexible operational model, combining a fleet of contractor vehicles and a gig driver platform, to deliver higher quality and more reliable last-mile delivery services, catering to the evolving needs of shippers. This approach offers an alternative solution in the increasingly competitive logistics landscape.

01/16/2026 Logistics
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Amazon Sellers Face 279B Returns Surge Postholidays

Amazon Sellers Face 279B Returns Surge Postholidays

Online shopping returns in the US are projected to reach $279.03 billion, with third-party marketplaces accounting for $43.5 billion. Sellers face high costs and bizarre return reasons. To combat this, sellers need to improve product quality and description accuracy, proactively address negative reviews and return requests, enhance after-sales service, optimize inventory management, and conduct data analysis and risk control. Strengthening brand building, differentiating themselves competitively, and implementing refined operations are crucial for navigating the challenges of high return rates.

01/16/2026 Logistics Industry Insights
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Trucking Tonnage Index Drops Signaling Freight Market Weakness

Trucking Tonnage Index Drops Signaling Freight Market Weakness

The American Trucking Associations reported a significant drop in the Truck Tonnage Index for September, both month-over-month and year-over-year, marking the largest decline in recent years. Experts attribute this to factors such as economic slowdown and inventory glut. Businesses should closely monitor market trends, optimize operational efficiency, diversify their customer base, strengthen risk management, flexibly adjust pricing strategies, and improve service quality to survive and thrive in this uncertain environment. Proactive adaptation is key to navigating the current challenges.

01/19/2026 Logistics
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Transportation Regulators Shift Focus From Price Control to Value

Transportation Regulators Shift Focus From Price Control to Value

This paper reviews the "1.0" era of US transportation regulation, which centered on price control, and points out its limitations. It proposes the concept of "Regulation 2.0", emphasizing that the new generation of regulations should shift towards multi-dimensional value reshaping. This includes focusing on sustainable development, technological innovation, service quality, and safety assurance, to achieve the healthy development of the transportation industry. The shift moves beyond mere price regulation to encompass a broader range of societal and environmental considerations.

01/19/2026 Logistics Industry Insights
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Fresh Food Ecommerce Tackles Raccoon Threats to Boost Deliveries

Fresh Food Ecommerce Tackles Raccoon Threats to Boost Deliveries

The "last mile" delivery in fresh produce e-commerce is a critical challenge. Companies need to innovate, such as using insulated boxes, to address temperature and safety issues and enhance brand loyalty. Building a proprietary logistics network and outsourcing both have advantages and disadvantages, requiring careful selection. The pandemic has boosted the development of fresh produce e-commerce, and the future is promising, but continuous improvement in service quality is essential. This includes optimizing delivery times and ensuring product freshness upon arrival.

01/19/2026 Logistics Industry Insights
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Seven Datadriven Strategies for Efficient Lastmile Delivery

Seven Datadriven Strategies for Efficient Lastmile Delivery

This paper, from the perspective of a data analyst, delves into seven key elements for successful last-mile logistics startups: strategic focus, customer insight, performance measurement, technology enablement, crisis management, financial reserves, and humanistic care. It emphasizes the crucial role of data-driven approaches in lean operations, improving service quality, and gaining a competitive edge. Providing practical guidance for logistics entrepreneurs, the analysis highlights how data insights can optimize delivery routes, predict demand, and enhance overall efficiency in the challenging last-mile landscape.

01/19/2026 Logistics Industry Insights
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Amazon Extends SAFET Refund Protection to European Sellers

Amazon Extends SAFET Refund Protection to European Sellers

Amazon's European CSBA (Customer Service by Amazon) service has been significantly upgraded with the addition of the SAFE-T Claim feature. This provides self-fulfilled sellers with a channel to appeal refund disputes, effectively protecting their rights. This article details the CSBA service, the SAFE-T Claim mechanism, and analyzes the suitability of CSBA for different types of sellers, helping them make informed decisions. It empowers sellers to navigate refund disputes and leverage the benefits of CSBA for enhanced customer service and protection against unfair claims.

01/04/2026 Logistics Industry Insights
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