Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
Read More
2025 IATA Forum to Boost Airline Customer Service in Istanbul

2025 IATA Forum to Boost Airline Customer Service in Istanbul

IATA's PaxInsight Forum 2025 will be held in Istanbul, focusing on passenger satisfaction, brand perception, and competitive benchmarking. The forum aims to bring together airlines worldwide to collaborate, share intelligence, and enhance customer experience strategies. Both current and prospective participants are welcome to contribute to shaping the future of the PaxInsight program. This event provides a valuable opportunity to gain insights, network with industry leaders, and contribute to improving the overall travel experience for passengers globally. Join us in Istanbul to explore the latest trends and best practices in passenger experience management.

01/20/2026 Logistics Industry Insights
Read More
Understanding HDS Express Delivery Service: A New Choice in Modern Logistics

Understanding HDS Express Delivery Service: A New Choice in Modern Logistics

HDS (Hotline Cargo) stands for fast delivery service, offering efficient customs clearance, unloading, and pickup solutions. During import, HDS ensures rapid retrieval of goods, while for export, it enhances speed efficiency through scientific container management. Committed to safety, reliability, punctuality, and speed, HDS meets the demands of modern logistics and is highly favored by customers.

07/18/2025 Logistics Encyclopedia
Read More
SF Express Joins Hands with Tonghua International Inland Port to Launch a New Era in Pharmaceutical Logistics

SF Express Joins Hands with Tonghua International Inland Port to Launch a New Era in Pharmaceutical Logistics

SF Express Group has signed a cooperation agreement with Jilin Tonghua International Inland Port to advance pharmaceutical logistics, cold chain delivery, and warehouse management services. The partnership aims to leverage Tonghua's geographical advantages and abundant pharmaceutical resources. Operations are expected to launch within two weeks, contributing to Tonghua's goal of becoming 'China's Pharmaceutical City'.

07/23/2025 Logistics
Read More
Chinese Logistics Firms Vie for Global Supply Chain Dominance

Chinese Logistics Firms Vie for Global Supply Chain Dominance

Against the backdrop of global supply chain reshaping, the potential crisis of FedEx Ground presents opportunities for Chinese logistics companies. Cainiao, SF Express, JD Logistics, and J&T Express, the four major players, are actively expanding into the global market, striving to build a worldwide logistics network. The key to seizing the opportunity and becoming a leading cross-border e-commerce logistics provider representing Chinese power lies in their global network, operational capabilities, service experience, and strategic adjustment abilities. The company that best navigates these factors will likely emerge as the leader.

01/07/2026 Logistics Industry Insights
Read More
Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
Read More
Intense Competition in the Express Delivery Industry: The Rise of the Small Package Market and Response Strategies

Intense Competition in the Express Delivery Industry: The Rise of the Small Package Market and Response Strategies

The competition in the express delivery industry is becoming increasingly fierce, with major companies like SF Express, ZTO, YTO, and Jitu actively entering the fragmented order market to address the demand for high profit margins and reverse logistics. However, as market saturation intensifies, delivery personnel face significant pressure and declining income levels.

07/17/2025 Logistics
Read More