Amazon Introduces Partial Refunds to Aid Sellers Boost Satisfaction

Amazon Introduces Partial Refunds to Aid Sellers Boost Satisfaction

Amazon has launched a "Partial Refund" feature, allowing sellers to offer proportional refunds without requiring returns, thereby reducing return costs. This feature is now available on the six major European and American sites, giving sellers more control over their refund strategies. Sellers can now choose to issue a partial refund instead of processing a full return, saving time and money on shipping and handling. This new functionality aims to improve customer satisfaction and streamline the refund process for cross-border e-commerce businesses.

01/23/2026 Logistics Industry Insights
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XCOTTON Expands Insurance for Crossborder Ecommerce

XCOTTON Expands Insurance for Crossborder Ecommerce

XCOTTON provides cross-border e-commerce sellers with one-stop after-sales solutions, including insurance services such as parcel, return, warranty, and product liability coverage. With global compliance qualifications and a professional service team, XCOTTON is committed to building a complete safety net for overseas brands and consumers, helping cross-border e-commerce develop without worries. It aims to alleviate the burdens of returns and liabilities, ensuring a smoother and more secure experience for both sellers and buyers in the global marketplace.

01/21/2026 International Settlement
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DHL Launches Multiclient Network to Streamline Reverse Logistics

DHL Launches Multiclient Network to Streamline Reverse Logistics

DHL Supply Chain introduced ReTurn Network to address reverse logistics challenges through a multi-client shared model. This approach smooths demand fluctuations, optimizes resource utilization, and reduces costs. Strategic acquisitions and the application of ReSKU software further enhance efficiency and standardization. This innovative model not only improves customer loyalty but also provides a valuable reference for the industry's development. The network's shared resources and technology-driven approach offer a scalable and cost-effective solution for managing returns and optimizing the reverse supply chain.

01/28/2026 Logistics
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WHO Ships Monkeypox Test Kits to Sri Lanka Under New Guidelines

WHO Ships Monkeypox Test Kits to Sri Lanka Under New Guidelines

This article details Sri Lanka's regulations regarding the import of monkeypox test kits. It explicitly states that mailing monkeypox test kits to Sri Lanka is prohibited and explains the rationale behind this restriction. The article provides guidance for individuals requiring monkeypox testing, emphasizing the importance of seeking professional medical assistance from healthcare facilities. Finally, it addresses frequently asked questions concerning issues such as entrusted carrying, returns, and potential future policy changes related to monkeypox test kit imports in Sri Lanka.

01/26/2026 Customs Knowledge
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Ecommerce Firms Optimize Logistics for Peak Season Gains

Ecommerce Firms Optimize Logistics for Peak Season Gains

This paper delves into the challenges and opportunities e-commerce businesses face during peak seasons. It provides comprehensive solutions covering five key areas: optimizing operational processes, maximizing profit strategies, data-driven decision-making, secure and efficient logistics, and effective returns management. The aim is to assist e-commerce companies in achieving profitable growth during their busiest time of the year. The paper highlights the importance of adapting to increased demand and ensuring customer satisfaction while maintaining operational efficiency and cost-effectiveness.

01/28/2026 Logistics Industry Insights
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Eurozone Inflation Persists ECB Rate Decision Looms

Eurozone Inflation Persists ECB Rate Decision Looms

Eurozone's December CPI data reveals persistent core inflation, primarily driven by service sector inflation. The European Central Bank (ECB) faces the dual challenge of managing inflation and fostering economic growth, leading to policy uncertainty. Investors should closely monitor market developments and adapt their investment strategies accordingly. The strength of core CPI suggests the ECB may maintain a hawkish stance longer than anticipated, despite concerns about economic slowdown. This situation requires careful navigation for investors seeking stable returns in the Eurozone.

01/28/2026 Exchange Rate Query
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Poland Czech Republic Tighten VAT Rules for EU Sellers

Poland Czech Republic Tighten VAT Rules for EU Sellers

This article delves into the necessity of VAT registration in Poland and the Czech Republic under the Pan-European FBA program. It clarifies the reasons for restricted sales permissions and identifies three scenarios requiring simultaneous VAT registration. Furthermore, it alerts sellers to the tax risks associated with prolonged zero VAT returns and emphasizes the importance of compliant operations. This provides practical guidance for cross-border e-commerce sellers navigating the complexities of Pan-European VAT compliance and ensuring sustainable business growth.

01/26/2026 Customs Knowledge
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Amazon Sellers Guide to Freight Forwarding for FBA

Amazon Sellers Guide to Freight Forwarding for FBA

Amazon FBA sellers often face cross-border logistics challenges. This article delves into the comprehensive services offered by Amazon freight forwarders, including transportation planning, customs clearance, warehousing, labeling, returns, and various transportation options like sea, air, and rail. Choosing the right freight forwarder can effectively reduce logistics complexity, improve warehouse entry efficiency, and support stable store operations. It helps sellers navigate the complexities of international shipping and ensure timely and cost-effective delivery of their products to Amazon's fulfillment centers.

01/30/2026 Logistics Encyclopedia
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Brazil Customs Guide Aims to Reduce Logistics Delays

Brazil Customs Guide Aims to Reduce Logistics Delays

Brazil's customs regulations are strict, leading to high return rates. This article delves into Brazil's triple-layered customs control system and provides detailed customs clearance solutions. It covers practical tips such as document preparation, HS code matching, value declaration, and logistics channel selection. This guide aims to help cross-border e-commerce sellers reduce the risk of returns and successfully expand into the Brazilian market by navigating the complexities of Brazilian customs and implementing best practices for smooth and efficient clearance.

01/30/2026 Logistics
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Smartphone Screen Inspection Sops and Flaw Grading Guide

Smartphone Screen Inspection Sops and Flaw Grading Guide

This document provides comprehensive inspection standards for the screen appearance of mobile phones and tablets. It covers key inspection items such as scratches, dents, and cracks. Detailed standard definitions and sales pitches are tailored for mobile phones, tablets, and foldable screen devices. The aim is to help consumers better verify devices and avoid purchasing defective products. These standards offer a clear and consistent approach to assessing screen quality and identifying potential issues before purchase, ensuring customer satisfaction and reducing returns.

02/02/2026 Logistics Encyclopedia
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