Malaysia Customs Enhances Elearning to Train Officers

Malaysia Customs Enhances Elearning to Train Officers

Malaysia Customs has signed a new licensing agreement with the WCO to upgrade its e-learning platform to CLiKC!, aiming to enhance the capabilities of its customs officers. This marks a significant upgrade to Malaysia's customs training system, enabling the localization of WCO courses and customized training content. This initiative will improve training efficiency, reduce costs, and promote knowledge sharing, leading the way in regional customs modernization. The upgraded platform will provide better access to relevant training materials and contribute to the professional development of customs officers.

01/22/2026 Customs Knowledge
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Benin Customs Upgrades HR Systems with WCO Assistance

Benin Customs Upgrades HR Systems with WCO Assistance

The World Customs Organization (WCO) supports the Benin Customs Administration in implementing a competency-based human resource management system, aiming to enhance customs administration in the region. Through the WCO-WACAM project, Benin Customs completed a job directory, competency inventory, and job descriptions, and developed a detailed work plan, laying the foundation for HR modernization. This initiative not only improves the quality of Benin Customs staff but also provides a reference for other African countries. This project contributes to strengthening customs efficiency and effectiveness.

01/22/2026 Customs Knowledge
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Burkina Faso Improves Customs Valuation with WCO Support

Burkina Faso Improves Customs Valuation with WCO Support

The Burkina Faso General Directorate of Customs (DGD) sought technical assistance from the World Customs Organization (WCO) to rebuild its autonomous customs valuation capacity. The WCO assisted by conducting a diagnostic assessment of the DGD's existing system and providing recommendations for improvement. This support helped the DGD establish an efficient, transparent, and compliant customs valuation system, enhancing its autonomous regulatory capabilities and promoting national economic development. The assistance focused on strengthening internal expertise and processes related to valuation.

01/26/2026 Customs Knowledge
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Gambia Revenue Authority Boosts Project Management for Modernization

Gambia Revenue Authority Boosts Project Management for Modernization

The Gambia Revenue Authority, with support from the WCO-Sweden Cooperation Programme (OMD-MADAO), has successfully developed a project management methodology to improve the efficiency of reform and modernization projects. This methodology covers all phases of the project lifecycle and is expected to be officially approved and fully implemented in September. It aims to establish an efficient and standardized project management system within the Gambia Revenue Authority and serve as a model for other developing countries. The initiative will enhance the GRA's ability to effectively manage and execute strategic projects.

01/26/2026 Customs Knowledge
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Brands Leverage Product Storytelling to Drive Emotional Engagement

Brands Leverage Product Storytelling to Drive Emotional Engagement

Product stories bridge the emotional gap between brands and consumers. They encompass concept stories, origin stories, and usage stories, effectively conveying brand values and showcasing product uniqueness. Effective product storytelling requires understanding the audience, ensuring authenticity, incorporating emotional elements, focusing on detailed descriptions, and utilizing multiple channels for dissemination. By implementing these strategies, brands can leverage product stories to drive growth and foster stronger customer relationships by making the product more relatable and memorable.

01/26/2026 Logistics Encyclopedia
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WCO Enhances Bosnias Tax Authority Risk Management

WCO Enhances Bosnias Tax Authority Risk Management

The World Customs Organization (WCO) supported the Indirect Taxation Authority of Bosnia and Herzegovina (ITA BiH) in enhancing its risk management capabilities through a national workshop. The workshop covered risk assessment, profiling, information management, and resource optimization, fostering exchange between ITA BiH and international experts. This event laid the foundation for ITA BiH to strengthen its risk management system and improve enforcement efficiency. Recommendations included continued international cooperation and domestic collaboration to further improve risk management practices.

01/27/2026 Customs Knowledge
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Perboosts Trade Efficiency with Facilitation Project

Perboosts Trade Efficiency with Facilitation Project

The Global Trade Facilitation Programme (GTFP) partnered with SUNAT, the Peruvian Customs Authority, to conduct a strategic planning workshop. The aim was to enhance SUNAT's strategic planning capabilities by refining strategic objectives and developing Key Performance Indicators (KPIs) for a more efficient regulatory model. WCO experts tailored a strategic map and integrated control panel for Peruvian Customs, supporting its digital transformation and sustainable development. This collaboration seeks to improve SUNAT's overall effectiveness and contribute to Peru's economic growth through streamlined trade processes.

01/26/2026 Customs Knowledge
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Latin America Strengthens Tax Customs Systems Through Global Partnerships

Latin America Strengthens Tax Customs Systems Through Global Partnerships

The "Senior Tax and Customs Administration Program," jointly organized by institutions like the IMF and WCO, aims to enhance the capabilities of mid-to-senior level managers in tax and customs administrations across Central and South America. This program, delivered through a blended online and offline approach, provides training in areas such as strategic planning, risk management, and change management. It assists customs and tax departments in addressing global trade and tax challenges, ultimately contributing to economic development in the region.

01/26/2026 Customs Knowledge
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Sierra Leone Enhances Tax Collection with HR Modernization

Sierra Leone Enhances Tax Collection with HR Modernization

The National Revenue Authority (NRA) of Sierra Leone, in collaboration with the World Customs Organization (WCO), has launched a modernization project of its human resources system. This initiative aims to build a competency-based HRM system to improve recruitment, performance management, training, compensation, and employee relations. The goal is to inject talent and drive into the nation's economic development by strengthening the NRA's human capital. This comprehensive reform seeks to ensure a skilled and motivated workforce capable of effectively managing the country's revenue collection and contributing to sustainable economic growth.

01/26/2026 Customs Knowledge
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Dutch Customs Boosts Global Trade Via WCO Exchange Program

Dutch Customs Boosts Global Trade Via WCO Exchange Program

The Netherlands Customs Administration hosted experts from Cameroon and Sierra Leone to share expertise on rules of origin and commodity classification. This initiative aimed to enhance the capabilities of the visiting customs officials in these crucial areas. By sharing best practices and providing practical training, the Netherlands Customs Administration fostered international cooperation and contributed to trade facilitation. This collaboration also served to enhance the Netherlands Customs Administration's reputation as a leader in customs expertise and international partnership.

01/26/2026 Customs Knowledge
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