New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
Read More
Supply Chain Education Tackles Skills Gap to Boost Business Growth

Supply Chain Education Tackles Skills Gap to Boost Business Growth

This article delves into the significance of supply chain education and how investing in education can bridge the skills gap and drive business growth. It analyzes the current state of the supply chain talent market, highlighting the existing skills gap and its impact on both companies and individuals. Furthermore, the article introduces diverse educational models and explores how companies can enhance team capabilities and cultivate a learning organization through skills gap assessments and on-the-job training. Ultimately, it emphasizes the crucial role of continuous learning in addressing the evolving demands of the supply chain industry.

01/26/2026 Logistics Industry Insights
Read More
Global Brands Focus on Overseas Social Media Management

Global Brands Focus on Overseas Social Media Management

This article details the job responsibilities and requirements of an Overseas Social Media Specialist, covering social media account management, content strategy and promotion, data analysis and optimization, marketing promotion and collaboration, and public opinion monitoring and response. To become a successful Overseas Social Media Specialist, one needs solid language skills, rich operational experience, keen data analysis capabilities, and excellent communication and coordination skills. The role requires a comprehensive understanding of the overseas social media landscape and the ability to adapt strategies based on data-driven insights.

01/26/2026 Logistics Industry Insights
Read More
Barbados Customs Adopts Skillsbased Hiring to Boost Efficiency

Barbados Customs Adopts Skillsbased Hiring to Boost Efficiency

Barbados Customs is reforming its human resource management, collaborating with the WCO and IMF to develop a skills directory and explore the establishment of an internal HR department. This initiative aims to modernize HR practices within the customs administration, aligning them with international standards and best practices. The focus on skills-driven development is expected to enhance the capabilities of customs officers and improve overall operational efficiency. This reform represents a significant step towards strengthening Barbados Customs' capacity to effectively manage its workforce and contribute to national economic development.

01/26/2026 Customs Knowledge
Read More
West and Central African Customs Officials Boost Skills Via WCO Training

West and Central African Customs Officials Boost Skills Via WCO Training

Customs trainees from French-speaking West, Central, and parts of African countries visited the WCO Secretariat. Through thematic lectures and exchange visits, they gained in-depth understanding of the WCO's operational mechanisms, strategic planning, and capacity building projects. The training aims to enhance the professional level of customs officers in developing countries, promote international customs cooperation, and build a safer and more efficient global trade system. The visit fostered knowledge sharing and strengthened relationships within the global customs community.

01/05/2026 Customs Knowledge
Read More
Supply Chain Talent Boosts Value in Global Connectivity

Supply Chain Talent Boosts Value in Global Connectivity

Global supply chain transformation demands new talent profiles. Individuals with end-to-end perspectives and cross-functional collaboration skills are crucial. Traditional supply chain models suffer from value leakage. Companies need to build end-to-end talent pools, through internal development and external hiring, equipped with data-driven decision-making, visual communication, modeling and forecasting, process optimization, and continuous learning capabilities. This will drive continuous supply chain optimization and value growth.

11/03/2025 Logistics Industry Insights
Read More
AI Reshapes Crossborder Ecommerce Workforce Strategies

AI Reshapes Crossborder Ecommerce Workforce Strategies

AI, including ChatGPT, is transforming cross-border e-commerce operations. Operational staff need to enhance skills like data analysis and innovative thinking. Businesses should increase investment in AI to embrace the intelligent transformation. This shift necessitates adapting strategies and workflows to leverage the capabilities of AI tools for improved efficiency and competitiveness in the global market. The future of cross-border e-commerce is increasingly intertwined with AI-driven solutions.

01/06/2026 Logistics Industry Insights
Read More
Amazons Top Sellers Share Key Profit Strategies

Amazons Top Sellers Share Key Profit Strategies

Exceptional Amazon Operations specialists are all-rounders, proficient in product selection, operations, and logistics, profit-driven, and capable of creating bestsellers. They are lifelong learners, keeping up with platform changes and competitors. They are also master problem-solvers with clear logic and strong data analysis skills, able to resolve operational challenges and drive performance growth. They understand the Amazon ecosystem deeply and can leverage it to maximize efficiency and profitability.

01/06/2026 Logistics Industry Insights
Read More
Startup Funding Strategies for Crossborder Ecommerce Success

Startup Funding Strategies for Crossborder Ecommerce Success

This article explores the startup capital required for beginners launching independent cross-border e-commerce websites. It emphasizes the importance of core competencies, detailing aspects like product selection, marketing, website operation, and technical skills. It also proposes operational strategies such as differentiated competition, data-driven operations, and continuous learning and innovation. The goal is to help beginners better understand the essence of independent website operation, enhance competitiveness, and achieve financial freedom in the global market.

01/04/2026 Logistics Industry Insights
Read More
Indonesia Boosts Trade Efficiency with Enhanced Customs Analytics

Indonesia Boosts Trade Efficiency with Enhanced Customs Analytics

Indonesia held a national data analysis workshop to enhance customs officers' data analysis and machine learning skills, aiming to optimize HS code classification and customs valuation. Through strategic discussions and practical technical training, the workshop supports Indonesian Customs in building a data-driven organization, improving efficiency, optimizing decision-making, and strengthening risk prevention. This initiative promotes trade facilitation and leads the way towards intelligent customs operations, ultimately contributing to a more efficient and effective customs administration.

01/05/2026 Customs Knowledge
Read More