Chatbots Boost Supply Chain Efficiency Customer Service

Chatbots Boost Supply Chain Efficiency Customer Service

Chatbots are rapidly penetrating the supply chain, enhancing efficiency and customer experience. Reports indicate adoption rates surged from 21% in late 2016 to 51% by mid-2017. Chatbots streamline information sharing, optimize the online shopping experience, and support omnichannel strategies. Industry leaders like SAP Ariba have already launched relevant applications, signaling a growing role for chatbots in the supply chain. This technology promises to improve communication, automate tasks, and ultimately create a more responsive and agile supply chain ecosystem.

01/29/2026 Logistics Industry Insights
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Experts Advise on North American Tariff Mitigation Strategies

Experts Advise on North American Tariff Mitigation Strategies

Ben Bidwell, Director of Customs Compliance at C.H. Robinson, unveils the opportunities and challenges behind tariff policies, sharing how companies can reduce costs and enhance competitiveness through duty drawback. The article also explores the future direction of US-China tariffs and their profound impact on American businesses and supply chains. It highlights strategies for navigating the complexities of tariff compliance and leveraging duty drawback programs to mitigate the financial burden of tariffs, ultimately improving profitability and supply chain resilience.

01/30/2026 Logistics Industry Insights
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Tajikistan Customs Boosts Efficiency with WCO Study

Tajikistan Customs Boosts Efficiency with WCO Study

The World Customs Organization (WCO) successfully conducted a Time Release Study (TRS) workshop for Tajikistan Customs, aiming to help the country launch a new TRS cycle and enhance trade facilitation. The workshop reviewed the TRS methodology, explained software usage, and facilitated experience sharing. By assessing cargo clearance times, TRS assists customs in optimizing processes, improving efficiency, and promoting global trade facilitation and economic growth. The study helps identify bottlenecks and areas for improvement within the customs clearance process.

01/30/2026 Customs Knowledge
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Asiapacific Customs Adopts WCO Digital Reforms

Asiapacific Customs Adopts WCO Digital Reforms

The World Customs Organization (WCO) hosted an online seminar on disruptive technology experience sharing in the Asia Pacific region, focusing on the application of technologies like blockchain, AI, machine learning, and IoT in customs. The conference brought together global experts to discuss key issues such as public-private partnerships, data pipelines, international standards, and governance requirements. The aim was to promote digital transformation of customs in the Asia Pacific region and enhance trade facilitation and compliance.

01/30/2026 Customs Knowledge
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Huazhi Big Data Enhances Jinans Foreign Trade with Digital Tools

Huazhi Big Data Enhances Jinans Foreign Trade with Digital Tools

Shandong Huazhi Big Data has been appointed as the Vice President Unit of the Jinan International Chamber of Commerce, signifying recognition of its strength in AI-driven overseas trade. The company will leverage its "JingMaoTong" system to empower Jinan's foreign trade enterprises through digital intelligence, integrated innovation, and resource sharing. This will help them reduce overseas expansion costs, explore new business models, and build a foreign trade ecosystem, injecting new impetus into the region's high-quality foreign trade development.

02/02/2026 Logistics Industry Insights
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Latin America Intensifies Crackdown on Counterfeit Goods

Latin America Intensifies Crackdown on Counterfeit Goods

Twelve Latin American countries have jointly launched "Operation Tiger 2" to combat counterfeit and pirated goods. Led by the World Customs Organization and Panama Customs, and funded by the Japanese government, the operation builds on the success of "Operation Tiger 1." It will leverage IPM tools to enhance information sharing, protect consumer rights, maintain market order, and create a safe consumer environment. The initiative underscores the commitment to safeguarding intellectual property and fostering legitimate trade within the region.

02/02/2026 Customs Knowledge
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Latin America Boosts Customs Valuation Skills in Guatemala Summit

Latin America Boosts Customs Valuation Skills in Guatemala Summit

The inaugural Regional Certification Workshop for Spanish-speaking Customs Valuation Experts was successfully held in Guatemala. It brought together customs officials from various countries to enhance their professional skills and certify them as expert trainers. The workshop established a regional expert working group to review and update WCO training materials, promoting experience exchange and knowledge sharing within the region. This initiative injects new vitality into the field of customs valuation in the Americas and the Caribbean.

02/02/2026 Customs Knowledge
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Chinese Manufacturers Dominate Eastern Europe Ecommerce with Lowcost Goods

Chinese Manufacturers Dominate Eastern Europe Ecommerce with Lowcost Goods

Joom rapidly captured the Eastern European e-commerce market with its low-price strategy, social sharing, and efficient logistics, becoming an important platform for Chinese manufacturing going global. By analyzing its business model, operational strategies, and market insights, this study reveals how Joom leverages its supply chain advantages and data-driven approach to break through in a highly competitive market. It provides Chinese sellers with an effective path to tap into the goldmine of the Eastern European market.

02/03/2026 Logistics Industry Insights
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Crossborder Logistics Tracking Transforms Global Supply Chains

Crossborder Logistics Tracking Transforms Global Supply Chains

Cross-border logistics tracking is crucial for modern supply chain management. By leveraging information sharing, smart logistics, and technological applications, businesses can monitor cargo transportation in real-time, improving efficiency and reducing risks. Key considerations include compliance, data security, system compatibility, and talent development. A focus on these aspects is essential for building a robust and reliable global logistics system. Real-time visibility allows for proactive problem-solving and better customer service, ultimately strengthening the entire supply chain.

02/03/2026 Logistics Encyclopedia
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WCO Strengthens Environmental Rules to Curb Illegal Waste Trade

WCO Strengthens Environmental Rules to Curb Illegal Waste Trade

The World Customs Organization (WCO) is strengthening its collaboration with the Environmental Compliance and Enforcement Network (ENFORCE) to enhance customs' role in combating the illegal cross-border trade of waste. Through capacity building, information sharing, international cooperation, and policy advocacy, the WCO assists its member customs administrations in effectively implementing the Basel Convention. This collaborative effort aims to address global environmental challenges and build a sustainable future by preventing and countering illegal waste shipments across borders.

02/03/2026 Customs Knowledge
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