smart customer service News

Fedex Elroy Air Partner on Drone Midmile Delivery

FedEx is collaborating with Elroy Air to revolutionize mid-mile logistics using the Chaparral drone. This partnership aims to improve efficiency, reduce costs, and expand services to remote areas. This initiative not only enhances customer experience but also aligns with FedEx's carbon neutrality goals, signaling the future of aerial logistics. The use of drones for mid-mile delivery promises faster and more flexible transportation of goods, potentially transforming the supply chain landscape for FedEx and setting a precedent for other companies.

01/15/2026 Logistics

Veho Expands Southern California Delivery Amid Ecommerce Growth

Veho is rapidly expanding its e-commerce delivery presence in Southern California, processing over 10,000 packages weekly through technology-driven solutions and differentiated services. Its dual-pricing strategy and gig-driver model present both opportunities and challenges. The company's growth has the potential to reshape the e-commerce logistics landscape, particularly in the last-mile sector. Veho's focus on speed and reliability aims to improve the customer experience and provide a competitive edge in the increasingly demanding e-commerce market.

01/15/2026 Logistics

Logistics Firm NPE Guarantees Faster Europeuk Shipping

NPE's dedicated European and American line has been significantly upgraded, boosting speed and efficiency. We offer both express delivery and truck delivery options, along with dual-track logistics solutions including tax-inclusive and tax-exclusive services. Our professional team ensures efficient customs clearance, supported by a global transportation network and overseas warehousing. We are committed to providing customers with efficient, convenient, high-quality, and secure one-stop cross-border logistics services. We are focused on optimizing supply chain performance and exceeding customer expectations.

01/15/2026 Logistics

Four Strategies to Streamline Global Air Cargo Transit

This article delves into the transit process in international air freight, emphasizing the importance of four core aspects: connection efficiency, information synchronization, compliance, and risk prediction. It provides practical methods and emergency handling measures to avoid transit delays, helping businesses improve logistics efficiency, reduce operating costs, and ensure the safe and timely delivery of goods. The analysis focuses on optimizing the transfer process to minimize disruptions and enhance overall supply chain performance. Ultimately, this contributes to greater customer satisfaction and a competitive advantage.

01/15/2026 Logistics Encyclopedia

TIA Head Discusses Postpandemic Freight Brokerage Trends

This article delves into an interview with TIA President Anne Reinke, focusing on the freight brokerage market in the post-pandemic era. It analyzes trucking supply and demand, pricing, profit margins, and future trends. The report emphasizes the importance of digital transformation, supply chain diversification, sustainability, and data-driven decision-making. It provides logistics professionals with advice on how to navigate challenges and seize opportunities in the evolving freight landscape. This includes adapting to new technologies and focusing on customer needs.