CSX Reforms Spark Resistance Customer Losses

CSX Reforms Spark Resistance Customer Losses

CSX faced difficulties during CEO Harrison's implementation of 'Precision Scheduled Railroading' (PSR), leading to plummeting customer satisfaction and significant customer churn to competitors. The reform sparked strong employee discontent, prompting increased regulatory scrutiny from the STB. This analysis delves into the challenges and limitations of the PSR model and the impact of Harrison's assertive leadership style on CSX. It also considers CSX's future development, emphasizing the need for railway companies to strike a balance between efficiency, flexibility, and service quality to retain customers and maintain a positive operational environment.

01/28/2026 Logistics Industry Insights
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USMCA Enforcement Push Aims to Boost Trade Predictability

USMCA Enforcement Push Aims to Boost Trade Predictability

The National Electrical Manufacturers Association (NEMA) urged a swift review and update of the USMCA at a USTR hearing. NEMA emphasized the importance of strengthened enforcement and enhanced predictability in trade policy. They believe a stable and predictable trade environment encourages investment, fosters technological advancement, and drives job growth. NEMA also called for stronger intellectual property protection, the establishment of efficient dispute resolution mechanisms, and regular assessments of USMCA implementation effectiveness. These measures are crucial for maximizing the agreement's benefits and ensuring a level playing field for American manufacturers.

01/07/2026 Customs Knowledge
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US Freight Rail Faces Labor Shortages Monopoly Concerns

US Freight Rail Faces Labor Shortages Monopoly Concerns

STB Chairman Martin Oberman sharply criticized US freight railroads, particularly the 'Big Four,' at the RailTrends conference for prioritizing profits over service by excessive workforce reductions. He emphasized the critical role of railroads in the US economy, calling the labor shortage a 'self-imposed embargo.' Oberman urged railroads to reassess their role and address the issues, warning of stricter regulations if they fail to do so. He highlighted the detrimental impact of their actions on service reliability and the overall economy, emphasizing the need for a shift in priorities from short-term gains to long-term sustainability and service quality.

01/16/2026 Logistics Industry Insights
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FMCSA Solicits Feedback on Hours of Service Rule Changes

FMCSA Solicits Feedback on Hours of Service Rule Changes

The U.S. Federal Motor Carrier Safety Administration (FMCSA) proposes revisions to the Hours of Service (HOS) regulations and plans to gather industry feedback through public hearings. The proposed changes include five key areas: flexibility in break time arrangements, allowing non-driving on-duty time to count as rest, extending driving time under adverse weather conditions, expanding the short-haul exemption, and modifying driver record exceptions. The industry generally hopes the final regulations will strike a balance between efficiency and safety.

01/29/2026 Logistics
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