Amazon Sellers Guide to Managing Negative Reviews

Amazon Sellers Guide to Managing Negative Reviews

This article details the Amazon Feedback mechanism and provides a practical guide to removing negative feedback, including strategies for violation appeals and effective timing. It also emphasizes the art of public responses when removal is not possible, as well as the fundamental importance of improving service quality and preventing negative feedback. Data analysis is highlighted as a tool to aid feedback management and enhance overall store performance. The guide provides actionable insights to improve seller reputation and drive positive customer experiences.

01/04/2026 Logistics Encyclopedia
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Amazon Shifts Return Label Fee Burden to Sellers

Amazon Shifts Return Label Fee Burden to Sellers

Amazon US is updating its self-fulfilled return policy. Starting January 14th, sellers will be responsible for shipping fee adjustments caused by inaccurate return label information. Sellers must ensure accurate product information, maintain valid return addresses, and monitor returned packages. Additionally, Amazon is partnering with Shutterstock to offer free image resources, helping sellers improve product presentation. Adhering to platform rules is crucial for long-term store operation. This change highlights the importance of accurate information and proactive management of returns for Amazon sellers.

01/04/2026 Logistics
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Coupang CGF Guide Cuts Storage Costs Boosts Inventory Efficiency

Coupang CGF Guide Cuts Storage Costs Boosts Inventory Efficiency

This article details the complete process for Coupang CGF product returns, including application form completion, important considerations, and associated fee explanations. By mastering return techniques, sellers can effectively reduce warehousing costs, optimize inventory turnover, and improve store profitability. Understanding the nuances of the CGF return process is crucial for efficient inventory management and minimizing potential losses associated with unsold or slow-moving products on the Coupang platform. This guide aims to provide practical insights for sellers to navigate the CGF return system effectively.

01/16/2026 Warehousing
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Kelloggs Shifts to Warehouse Model for Supply Chain Efficiency

Kelloggs Shifts to Warehouse Model for Supply Chain Efficiency

Kellogg's is closing its direct store delivery (DSD) system and shifting to a retailer warehouse delivery model. This move aims to reduce costs, improve efficiency, and adapt to omnichannel sales trends. It will empower retailers with greater control, optimize inventory management, and cater to the shopping preferences of millennials. The industry is accelerating its transformation towards digital and intelligent supply chains. This shift is expected to streamline operations and enhance responsiveness to evolving consumer demands within the competitive retail landscape.

01/27/2026 Logistics Industry Insights
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Shopee Expands Crossborder Ecommerce in Southeast Asia

Shopee Expands Crossborder Ecommerce in Southeast Asia

Shopee's cross-border e-commerce business is experiencing rapid growth, with significant improvements in logistics efficiency. The platform promotes a "localized operation + cross-border direct shipping" model, emphasizing store ratings and shipping rates. The Preferred Warehouse program and advertising system upgrades help sellers increase exposure and conversion. Simultaneously, Shopee strengthens compliance management and launches new seller support programs and industrial belt overseas expansion projects. These initiatives aim to empower sellers and further solidify Shopee's position in the Southeast Asian e-commerce landscape.

01/30/2026 Logistics Industry Insights
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Carriers Key Roles in Global Shipping Risk Management

Carriers Key Roles in Global Shipping Risk Management

This article provides a detailed analysis of the core responsibilities and obligations of carriers in international shipping, particularly in multimodal transport. It covers aspects such as providing seaworthy vessels, proper cargo handling, and adhering to shipping routes. The article also discusses the definition of responsibilities in cargo receipt and delivery, situations of exemption, and the special liabilities and compensation limits that apply in intermodal transport scenarios.

08/04/2025 Logistics Encyclopedia
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AI Reshapes Supply Chain Management Prospects and Hurdles

AI Reshapes Supply Chain Management Prospects and Hurdles

This paper explores the opportunities and challenges of artificial intelligence in supply chain management, emphasizing AI's potential in optimizing demand forecasting, inventory management, and risk identification. It also highlights issues such as data quality, cost, and complexity that impact its application. Successful implementation of AI requires the optimization of internal processes and the enhancement of personnel skills within the organization.

08/07/2025 Logistics Industry Insights
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Top WMS Solutions for Optimizing Overseas Warehouse Management

Top WMS Solutions for Optimizing Overseas Warehouse Management

This article evaluates mainstream WMS overseas warehouse systems available in the market, including the Feishu series, SAP EWM, and Oracle WMS. It analyzes their functional characteristics and provides recommendations for WMS systems suited for large and small to medium-sized enterprises, offering insights to help businesses optimize their warehouse management.

08/06/2025 Warehousing
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Global Shipping Guide Cargo Release and Risk Management

Global Shipping Guide Cargo Release and Risk Management

This paper delves into four common methods of cargo release in international ocean freight: Telex Release, Ocean Bill of Lading, Sea Waybill, and Destination Release. It compares and analyzes their advantages, disadvantages, applicable scenarios, and risk levels. The study emphasizes that when selecting a release method, factors such as the trust level between buyer and seller, payment status, cargo value, and time constraints must be comprehensively considered. The goal is to achieve a balance between risk control and efficiency improvement in international logistics operations.

02/05/2024 Logistics Encyclopedia
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Exporters Urged to Strengthen FOB Trade Risk Management

Exporters Urged to Strengthen FOB Trade Risk Management

This paper focuses on FOB trade terms, outlining its key points and potential risks, with particular attention to the operational procedures of the designated freight forwarder. It emphasizes the need for shippers to fully understand their responsibilities and risks under FOB terms. Choosing a professional freight forwarder and ensuring compliant operations are crucial for gaining an advantage in international trade. By understanding and mitigating these risks, businesses can leverage FOB terms effectively.

08/21/2025 Logistics Encyclopedia
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