South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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2026 Data Security Summit to Tackle Rising Cyber Threats

2026 Data Security Summit to Tackle Rising Cyber Threats

The World Data Security Summit (WDS) 2026 will be held in Singapore, focusing on data-driven approaches, security primacy, and technology leadership. The summit agenda covers two core areas: data & technology and cybersecurity. Through keynote speeches, panel discussions, and technology demonstrations, the summit will explore the latest technologies, best practices, and future trends. It aims to provide a platform for participants to exchange ideas, collaborate, and jointly address data security challenges.

01/15/2026 Logistics Industry Insights
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Indonesia Boosts Customs Oversight with WCO Training Center

Indonesia Boosts Customs Oversight with WCO Training Center

The World Customs Organization (WCO) and Indonesian Customs have signed a Memorandum of Understanding to establish a Regional Training Center (RTC) and a Regional Customs Laboratory (RCL) in Indonesia. This initiative aims to enhance regional customs capacity building, facilitate trade, and promote economic development. Indonesian Customs will leverage its regional leadership to share best practices through the RTC and RCL, strengthening regional cooperation and addressing global trade challenges.

01/26/2026 Customs Knowledge
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Supply Chain Expertise Key to Executive Career Growth

Supply Chain Expertise Key to Executive Career Growth

APICS believes supply chain managers are crucial, but the prevalence of Chief Supply Chain Officers (CSCOs) is insufficient. Future supply chain leaders need to focus on both internal and external perspectives, organizational capabilities, and career development. This includes developing a holistic understanding of the supply chain, fostering collaboration across departments, adapting to technological advancements, and continuously improving their leadership skills to navigate complex challenges and drive innovation within the organization.

01/29/2026 Logistics Industry Insights
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Arrive Logistics Raises 300M Led by ATL Partners for Expansion

Arrive Logistics Raises 300M Led by ATL Partners for Expansion

Arrive Logistics has secured over $300 million in funding to accelerate its growth through technology upgrades, service expansion, and team expansion. The investment will enable the company to further innovate its platform, broaden its service offerings to meet evolving customer needs, and strengthen its team to support continued growth and market leadership. This funding underscores investor confidence in Arrive Logistics' vision and its ability to transform the freight brokerage industry.

01/30/2026 Logistics
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WCO Boosts Trade Security with Training for Francophone Nations

WCO Boosts Trade Security with Training for Francophone Nations

The World Customs Organization (WCO) Strategic Trade Control Enforcement (STCE) project held a 'Train the Trainer' workshop for French-speaking countries. The aim was to enhance customs enforcement capabilities in strategic goods trade control and prevent the illicit cross-border movement of weapons of mass destruction and related items. Participants acquired core knowledge of strategic trade controls, enforcement skills, and training techniques, laying the foundation for a multilingual team of experts. This initiative strengthens global efforts to combat proliferation and secure international trade supply chains.

01/05/2026 Customs Knowledge
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Global Aviation Leaders Forge Partnerships at IATA Summit

Global Aviation Leaders Forge Partnerships at IATA Summit

The IATA Annual General Meeting (AGM) and World Air Transport Summit is a premier gathering for aviation leaders, scheduled to be held in Rio de Janeiro in 2026. The event offers opportunities for strategic partnerships, industry insights, and brand enhancement. The IATA Strategic Partnership Program connects aviation solution providers with industry decision-makers. Upgrading to an AGM-level strategic partnership grants access to exclusive benefits, fostering collaborative efforts to drive aviation industry development. This provides a valuable platform for networking and shaping the future of air transport.

01/20/2026 Logistics Industry Insights
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Uzbekistan Streamlines Customs to Enhance Trade Efficiency

Uzbekistan Streamlines Customs to Enhance Trade Efficiency

Uzbekistan hosted a workshop on customs strategic planning to enhance management capabilities and promote trade facilitation. The workshop aimed to improve customs efficiency and effectiveness through strategic planning and performance evaluation. The Global Trade Facilitation program provided support for the event. The initiative underscores Uzbekistan's commitment to streamlining customs procedures, reducing trade barriers, and fostering a more competitive business environment. Ultimately, this leads to increased trade volume and economic growth. The focus on strategic planning and performance evaluation ensures sustainable improvements in customs administration.

02/12/2026 Customs Knowledge
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WCO Backs Cambodias Trade Reforms to Spur Economic Growth

WCO Backs Cambodias Trade Reforms to Spur Economic Growth

At the request of the General Department of Customs and Excise of Cambodia, the World Customs Organization (WCO) undertook a support mission to Cambodia. The mission aimed to assess the implementation gaps of the WTO Trade Facilitation Agreement and assist in developing a five-year strategic plan. Through gap analysis and strategic planning, the WCO will help Cambodia improve its trade facilitation level and promote economic development. The support focuses on identifying areas needing improvement and providing guidance for a comprehensive strategic roadmap to enhance trade efficiency.

01/07/2026 Customs Knowledge
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WCO Boosts East and Southern Africa Customs for Trade Growth

WCO Boosts East and Southern Africa Customs for Trade Growth

The 36th WCO ESA Regional Steering Group Meeting focused on customs modernization, emphasizing capacity building, regional cooperation, and strategic guidance. The ROCB's report highlighted its contributions to capacity building and technical assistance. The WCO Secretariat presented strategic plans and emerging issues. Businesses should focus on policies, strengthen compliance, participate in capacity building initiatives, communicate with customs authorities, and embrace technological innovation to seize opportunities and achieve business growth. This meeting underscored the importance of collaborative efforts and strategic alignment for effective trade facilitation in the region.

01/26/2026 Customs Knowledge
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