Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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Key Metrics for Choosing Reliable Air Freight in Ecommerce

Key Metrics for Choosing Reliable Air Freight in Ecommerce

This paper addresses the challenges faced by cross-border e-commerce sellers when selecting international air freight companies. It proposes four key screening criteria: international network coverage, timeliness and reliability, service fees and surcharges, and customer service and after-sales support. Through in-depth analysis of these indicators, the aim is to help sellers choose suitable partners, optimize logistics processes, and improve operational efficiency. The paper provides insights into selecting the right logistics provider to ensure efficient and reliable delivery for cross-border e-commerce businesses.

11/03/2025 Logistics Encyclopedia
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Lubumbashi Airport Boosts DRC’s Regional Aviation Hub Status

Lubumbashi Airport Boosts DRC’s Regional Aviation Hub Status

Lubumbashi International Airport is a significant aviation hub in the southeastern region of the Democratic Republic of the Congo, established during the colonial era and playing a crucial role during the Katanga War. Currently, the airport offers domestic and international flights for Lubumbashi and its surrounding areas, connecting multiple international cities and serving as an important transportation link that fosters connections between the local community and the outside world.

07/29/2025 Airport Codes
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YKS Ecommerce Faces Asset Seizure Amid Financial Crisis

YKS Ecommerce Faces Asset Seizure Amid Financial Crisis

Tianzexinxi, the parent company of cross-border e-commerce company Youkeshu, had its real estate seized due to overdue loans. This incident highlights the company's financial difficulties and the pressure of debt repayment caused by exchange rate fluctuations. With the fading of the pandemic dividend and increasing industry competition, companies need to strengthen risk management and adapt to market changes. The case underscores the importance of robust financial planning and hedging strategies for businesses operating in the global e-commerce landscape, especially considering the volatility of currency markets and the increasing competitive pressure.

12/31/2025 Logistics Industry Insights
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Global Energy Crisis Drives Surge in Overseas Energy Storage Demand

Global Energy Crisis Drives Surge in Overseas Energy Storage Demand

The global energy crisis and outdoor recreation boom are driving the overseas expansion of energy storage power supplies. This article analyzes the diverse demands for residential, vehicle, and portable energy storage, explores the ecosystem layout of major manufacturers and the customization strategies of small and medium-sized sellers, and points out challenges such as compliance, logistics, and technology. In the future, clean energy integration, portability, and safety will be the development trends of energy storage power supplies. Chinese cross-border e-commerce sellers need to seize opportunities and meet challenges.

12/29/2025 Logistics Industry Insights
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Chinas Energy Crisis Fuels Boom in Energy Storage Demand

Chinas Energy Crisis Fuels Boom in Energy Storage Demand

The European energy crisis is driving demand for energy storage power supplies, creating new opportunities for cross-border e-commerce. This article analyzes the global energy storage market, exploring diverse needs in residential, vehicle, and portable energy storage. It also examines different overseas expansion models for leading brands, SMEs, and small businesses. Furthermore, the article highlights the challenges faced when exporting energy storage power supplies, including compliance, logistics, and funding. Finally, it looks ahead to future development trends, such as clean energy, portability, and safety.

01/16/2026 Logistics Industry Insights
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Fresh Food Ecommerce Tackles Raccoon Threats to Boost Deliveries

Fresh Food Ecommerce Tackles Raccoon Threats to Boost Deliveries

The "last mile" delivery in fresh produce e-commerce is a critical challenge. Companies need to innovate, such as using insulated boxes, to address temperature and safety issues and enhance brand loyalty. Building a proprietary logistics network and outsourcing both have advantages and disadvantages, requiring careful selection. The pandemic has boosted the development of fresh produce e-commerce, and the future is promising, but continuous improvement in service quality is essential. This includes optimizing delivery times and ensuring product freshness upon arrival.

01/19/2026 Logistics Industry Insights
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