West and Central Africa Boost Customs Modernization Via Regional Cooperation

West and Central Africa Boost Customs Modernization Via Regional Cooperation

The 6th Regional Working Group Meeting of Human Resources and Training Managers of Customs in West and Central Africa in 2016 focused on regional cooperation to accelerate the modernization of customs human resources. The meeting emphasized experience sharing, regional synergy, and the importance of the WCO-WACAM project. Participating countries actively sought project support and discussed key issues such as digital transformation, performance management, leadership development, and talent retention, aiming to jointly build the future of customs in West and Central Africa. The discussions highlighted the need for collaborative efforts and shared strategies.

02/05/2026 Customs Knowledge
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Supply Chain Education Tackles Skills Gap to Boost Business Growth

Supply Chain Education Tackles Skills Gap to Boost Business Growth

This article delves into the significance of supply chain education and how investing in education can bridge the skills gap and drive business growth. It analyzes the current state of the supply chain talent market, highlighting the existing skills gap and its impact on both companies and individuals. Furthermore, the article introduces diverse educational models and explores how companies can enhance team capabilities and cultivate a learning organization through skills gap assessments and on-the-job training. Ultimately, it emphasizes the crucial role of continuous learning in addressing the evolving demands of the supply chain industry.

01/26/2026 Logistics Industry Insights
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Azerbaijan Enhances Customs Efficiency With WCO Support

Azerbaijan Enhances Customs Efficiency With WCO Support

The WCO assessed and advised the Azerbaijan Customs on improving its human resource management. The assessment emphasized competency-based workforce development, offering valuable insights for customs administrations in other countries. The recommendations focused on building a skilled and motivated workforce to enhance customs operations and efficiency. This initiative serves as a model for other nations seeking to modernize their customs human resource practices and align with international standards. The WCO's guidance aims to foster a more effective and professional customs service in Azerbaijan.

01/05/2026 Customs Knowledge
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Guatemala Customs Boosts Leadership for Trade Efficiency

Guatemala Customs Boosts Leadership for Trade Efficiency

With the support of the World Customs Organization, the Tax Administration Superintendency of Guatemala held a leadership and management development workshop to enhance the leadership and management skills of customs officials. Through self-awareness exercises, learning personnel management tools, and practical drills, participants unleashed their potential for change and innovation, injecting strong momentum into the modernization of Guatemalan customs and building an efficient and convenient customs clearance environment. The workshop aimed to cultivate future leaders and improve overall organizational performance.

02/05/2026 Customs Knowledge
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Warehouses Turn to Creative Tactics Amid Labor Shortages

Warehouses Turn to Creative Tactics Amid Labor Shortages

High turnover rates among warehouse workers pose a significant challenge for businesses. This paper argues that compensation isn't the sole solution. Companies need to challenge stereotypes and showcase technological advancements. Embracing diversity and expanding recruitment efforts are crucial. Building career ladders and providing development opportunities are essential for employee growth. Furthermore, valuing employee feedback and creating a meaningful work environment can effectively address the labor shortage. By focusing on these strategies, companies can improve employee retention and overcome the challenges of finding and keeping qualified warehouse personnel.

11/03/2025 Logistics Industry Insights
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WCO Backs Palestinian Customs Modernization Efforts

WCO Backs Palestinian Customs Modernization Efforts

The World Customs Organization (WCO) is assisting Palestine Customs in modernizing its Human Resource Management (HRM) through a workshop held in Tunis. This support focuses on building a competency-based HRM system, including developing a job directory, competency framework, competency dictionary, and job descriptions. WCO experts will provide remote support to ensure the successful implementation of these reforms. The initiative aims to improve the efficiency and international competitiveness of Palestine Customs by strengthening its workforce and aligning HR practices with international standards.

01/05/2026 Customs Knowledge
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Benin Customs Adopts Competency Model to Enhance Efficiency

Benin Customs Adopts Competency Model to Enhance Efficiency

With the support of the Swedish government through the WACAM project, Benin Customs has successfully implemented a competency-based human resource management system. This system covers key areas such as recruitment, training, and performance evaluation, aiming to enhance the overall effectiveness of the customs administration. The Minister of Finance expressed support for the project and hopes to extend it to the tax department. A pilot competency assessment project will be launched at Cotonou Airport, laying the foundation for the modernization of human resources within Benin Customs.

01/05/2026 Customs Knowledge
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WCO and Japan Launch Global Customs Training Program

WCO and Japan Launch Global Customs Training Program

The WCO-Japan Career Development Programme (CDP) is considered a prestigious training ground for customs professionals globally, aiming to enhance the expertise of customs officials from various countries and foster international cooperation. The program combines theoretical learning with practical exercises, providing participants with comprehensive career development opportunities. It contributes to global trade facilitation and security by equipping customs officers with the necessary skills and knowledge to navigate complex international trade environments. The CDP plays a vital role in building capacity within customs administrations worldwide.

01/05/2026 Customs Knowledge
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WCO Scholarship Program Aims to Develop Nextgen Customs Leaders

WCO Scholarship Program Aims to Develop Nextgen Customs Leaders

The first phase of the World Customs Organization (WCO) Scholarship Programme's 83rd edition has successfully concluded. Participants' research will contribute to customs modernization. The WCO Secretary General encouraged the scholars to share their practical experiences and praised them as "the future of customs." This program aims to cultivate customs elites with a global perspective and innovative spirit, contributing to the development of global trade. It focuses on building capacity and fostering collaboration within the international customs community.

01/05/2026 Customs Knowledge
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WCO Backs Philippines Customs Modernization with HRM System

WCO Backs Philippines Customs Modernization with HRM System

The World Customs Organization (WCO) successfully conducted a personnel management diagnostic of the Bureau of Customs (BOC) in the Philippines. This aimed to support BOC's strategic goals and HR modernization by building a competency-based HRM system. The diagnostic highlighted the importance of HR roles, competency-based HRM, and training development. The BOC committed to adopting the WCO's 18 customized recommendations to drive the implementation of future action plans.

01/05/2026 Customs Knowledge
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