Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Amazon Faces Scrutiny Over Private Label As Sellers Adapt

Amazon Faces Scrutiny Over Private Label As Sellers Adapt

The competition between Amazon's private label brands and third-party sellers is intensifying, with increasing accusations of 'copying.' This paper analyzes the operational model and market share of Amazon's private labels, as well as the challenges and opportunities they present to third-party sellers. It proposes strategies to help these sellers navigate the competitive landscape and find ways to thrive in this co-opetitive environment. The analysis aims to provide insights for sellers seeking to understand and adapt to the evolving dynamics of the Amazon marketplace.

01/04/2026 Logistics Industry Insights
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Amazon Introduces Second Buy Box for Thirdparty Sellers

Amazon Introduces Second Buy Box for Thirdparty Sellers

Amazon is reportedly planning a "second buy box" to address competition concerns between third-party sellers and its own retail operations. This initiative stems from an antitrust agreement with the European Union and aims to create a fairer competitive landscape on the platform. The second buy box would potentially give more visibility to alternative sellers, offering consumers more choices and potentially lower prices. This move is expected to alleviate some of the pressure felt by third-party sellers who often struggle to compete with Amazon's own products.

12/31/2025 Logistics Industry Insights
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Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.

01/04/2026 Logistics Industry Insights
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Amazon Adjusts Refund Policy for Lowvalue Items

Amazon Adjusts Refund Policy for Lowvalue Items

Amazon US has launched a new "Refund-Only" policy, allowing refunds for items under $75 in certain situations without requiring returns. This aims to improve the buyer experience but places higher demands on sellers. Sellers need to pay attention to the impact on return rates and commission refund rules. It's crucial to strictly control product quality, optimize product descriptions, and improve customer service to adapt to the changes brought by the new policy. This will help mitigate potential losses and maintain profitability in the long run.

12/30/2025 Logistics
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Amazon FBA Sellers Gain Tools to Prevent Stockouts

Amazon FBA Sellers Gain Tools to Prevent Stockouts

This article explains how to effectively manage FBA inventory by accurately calculating replenishment quantities, setting inventory alerts, and utilizing Amazon and third-party tools. This approach reduces the risk of stockouts and enhances sellers' competitiveness in the market.

09/16/2025 Warehousing
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Japan Ranks Third in Global Shipownership As Imabari Grows

Japan Ranks Third in Global Shipownership As Imabari Grows

Japanese-controlled fleets now rank third globally, accounting for 12% of the world's total capacity. While Tokyo remains Japan's largest shipping city, Imabari has emerged as a significant hub, becoming Japan's second and the world's sixth largest maritime center. Despite limited growth in the Japanese fleet size, the shipping industry maintains a crucial position in the evolving global trade landscape and may benefit from opportunities arising from geopolitical factors.

11/03/2025 Logistics
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From 3PL to 4PL: Decoding the Evolution of Modern Logistics Models

From 3PL to 4PL: Decoding the Evolution of Modern Logistics Models

This article explores the main differences between third-party logistics (3PL) and fourth-party logistics (4PL). It highlights that 3PL focuses on basic logistics management, while 4PL offers more comprehensive supply chain solutions by integrating resources to enhance efficiency and respond to rapid market changes. The trend of logistics outsourcing gives 4PL a significant advantage in improving service quality and reducing costs, indicating considerable potential for future development.

07/15/2025 Logistics Encyclopedia
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