Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Recent Descartes research indicates that despite the e-commerce boom, customer satisfaction with last-mile delivery is improving slowly, and delivery issues remain prominent. The study reveals consumer pursuit of convenience, trade-offs between cost and speed, and dissatisfaction with retailers and delivery services. The report emphasizes the need for the industry to prioritize consumer needs and optimize the last-mile delivery experience through technology and strategic improvements to enhance customer satisfaction and loyalty. Addressing these challenges is crucial for sustained growth in the competitive e-commerce landscape.

01/15/2026 Logistics Industry Insights
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Global Air Freight Fuel Surcharges Calculation and Cost Strategies

Global Air Freight Fuel Surcharges Calculation and Cost Strategies

This article provides an in-depth analysis of the calculation methods and fluctuation mechanisms of international air fuel surcharges. It reveals the two mainstream models based on chargeable weight and a percentage of the base freight rate, as well as the impact of oil price fluctuations on rates. Furthermore, it offers practical advice on inquiry strategies, capacity planning, and carrier selection to help companies optimize cost control and improve profit margins in international trade. The aim is to provide actionable insights for managing and mitigating the effects of air fuel surcharges.

01/15/2026 Logistics Encyclopedia
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Preventing Mold in Crossborder Ecommerce Shipping Containers

Preventing Mold in Crossborder Ecommerce Shipping Containers

Cross-border e-commerce sellers often face the challenge of mold and mildew damage to goods during sea freight. This guide provides a comprehensive anti-mold solution, covering humidity control before loading, container inspection, scientific loading and sealing during loading, real-time monitoring and route selection during transportation, and timely pick-up and dehumidification after arrival. It also offers specific prevention plans for special goods, helping ensure the safety of cross-border trade. The guide aims to minimize moisture-related damage and protect valuable inventory throughout the shipping process.

01/15/2026 Logistics Encyclopedia
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New System Predicts Global Shipping Customs Policy Shifts

New System Predicts Global Shipping Customs Policy Shifts

This paper proposes a four-dimensional prediction system – "Official Sources + Industry Channels + Data Monitoring + Scenario Implementation" – designed to help cross-border e-commerce businesses and freight forwarders accurately grasp sea freight customs clearance policy trends and respond quickly to market changes. By constructing an information source matrix, mastering policy change signals and patterns, and establishing a data-driven prediction model, the system enables risk quantification and precise response, helping companies gain an advantage in international trade. The goal is to empower businesses to proactively navigate the complexities of global shipping and customs regulations.

01/15/2026 Customs Knowledge
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Chinese Ritual Paper Gains Popularity in Overseas Markets

Chinese Ritual Paper Gains Popularity in Overseas Markets

Chinese hell money has unexpectedly gained popularity in overseas markets, achieving high-premium sales through cross-border e-commerce platforms. Social media dissemination and cultural differences are key factors in its success. This article analyzes the opportunities and challenges of hell money exports, highlighting the growth potential in emerging areas like pet funeral services. The global funeral service market is substantial, and Chinese companies should seize the opportunity to actively explore overseas markets, adapting their offerings to local customs and regulations while addressing potential cultural sensitivities associated with the trade.

01/15/2026 Logistics Industry Insights
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Key Differences Between Master and House Air Waybills in Freight

Key Differences Between Master and House Air Waybills in Freight

This paper delves into the key differences between Master Air Waybill (MAWB) and House Air Waybill (HAWB) in international air freight, covering aspects like issuing party, application scenarios, information content, and modification flexibility. It also details their legal validity. The MAWB serves as a contract of carriage between the airline and the freight forwarder, while the HAWB represents a service contract between the forwarder and the shipper. The importance of accurate document information is emphasized, aiming to help readers better understand international air freight documents and mitigate trade risks.

01/15/2026 Document Interpretation
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US Ends De Minimis Rule Imposes Tariffs on Ecommerce Imports

US Ends De Minimis Rule Imposes Tariffs on Ecommerce Imports

The US is set to eliminate the de minimis exemption in 2027, significantly impacting cross-border e-commerce businesses, especially those relying on low-price strategies like Shein and Temu. Companies will need to adjust supply chains, improve product quality, and expand markets to cope with increased tariffs and a changing competitive landscape. This policy change will also affect US domestic manufacturing, consumers, and customs enforcement, potentially leading to increased costs and scrutiny for imported goods. Businesses need to proactively adapt to mitigate the negative consequences.

01/07/2026 Customs Knowledge
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US Streamlines Exports With Automated System AES

US Streamlines Exports With Automated System AES

The Automated Export System (AES) is an electronic declaration system introduced by US Customs, replacing traditional paper forms. It enables electronic declaration, real-time validation, and nationwide coverage of export information. This paper provides a detailed analysis of AES's functions, declaration process, legal and regulatory basis, and future development trends. It emphasizes the system's significant role in improving export efficiency and ensuring compliance. AES streamlines the export process by automating data submission and validation, contributing to faster clearance times and reduced errors. Its adoption is crucial for businesses engaged in international trade with the United States.

11/03/2025 Logistics Encyclopedia
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Ecommerce Firms Urged to Select Proper Bills of Lading

Ecommerce Firms Urged to Select Proper Bills of Lading

Cross-border e-commerce sellers should be aware of the risks associated with choosing between ocean bills of lading and forwarder bills of lading. Ocean bills of lading, issued by shipping companies, offer a simpler cargo retrieval process and stronger proof of ownership, suitable for full container load (FCL) shipments. Forwarder bills of lading, issued by freight forwarders, are appropriate for less than container load (LCL) shipments and specific trade terms but carry the risk of destination port agent issues. Selecting the wrong bill of lading can lead to cargo detention and financial loss. Consulting with professional logistics advisors is recommended.

11/03/2025 Document Interpretation
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Guide to Costeffective Crossborder Air Freight Shipping

Guide to Costeffective Crossborder Air Freight Shipping

This paper provides an in-depth analysis of various cross-border air freight methods, including commercial airlines, all-cargo aircraft (block space/charter), international express, air freight line, and third-country transshipment. It compares their timeliness, cost, cargo volume requirements, customs clearance capabilities, and flexibility, offering practical advice on choosing the appropriate air freight method. Furthermore, it explores the future trends of cross-border air freight, helping businesses select the optimal logistics solution in international trade to reduce costs and improve efficiency. The analysis aims to empower businesses to make informed decisions regarding their air freight strategies.

01/07/2026 Logistics Encyclopedia
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